Solving complex puzzles
Amal Sleim
Pharmacist
Cairo
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and passionate for working with big Data , automated system controls.
Overview
12
12
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Operation Quality Assurance Team Leader
UAE Market
11.2023 - Current
- Designed and implemented the entire Quality Assurance framework on Approvals and Claims level.
- Recruit, train, and manage a team of QA analysts focused on approvals and claims processes.
- Leverage data science techniques to analyze large datasets related to approvals and claims.
- Use data-driven insights to identify areas for process improvement,identify trends, patterns, and anomalies that can impact quality.
- Create dashboards and reports to visualize QA metrics and data insights.
- Communicate findings and recommendations to stakeholders.
- Ensure timely resolution of defects & implementation of corrective actions.
Data Science Intern
AL X Community
05.2023 - 10.2024
- Developed interactive dashboards using Power BI to track sales performance improving decision-making throughout the project.
- Explored and cleaned large datasets to ensure data quality and accuracy.
- Created data visualization graphics, translating complex data sets into comprehensive visual representations.
- Utilized programming languages such as Python or SQL throughout the internship.
Medical Approvals Team Leader
MedNet Egypt
07.2021 - 10.2023
- Assisted in recruitment to build team of top performers.
- Lead and provide guidance about the medical cases review & evaluation ensuring compliance with policy terms and conditions.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Monitoring team productivity and Quality scoring.
- Conducted comprehensive policy audits and utilization review for clients, ensuring proper documentation and compliance with regulatory requirements.
Senior Medical Officer
MedNet Egypt
07.2019 - 07.2021
- Mentored junior medical officers, fostering professional growth and development within the team.
- Managed complex medical cases with multidisciplinary teams, ensuring seamless coordination of care and optimal patient outcomes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Medical Approvals Officer
MedNet Egypt
11.2017 - 07.2019
Medical Approvals Officer
Prime Health Insurance company
01.2016 - 11.2017
- Review approval requests and provide decision based on policy guidelines and customer needs.
- Monitor utilization rate and early detection of fraud and abuse controls.
Branch Manager
Care pharmacies
03.2015 - 12.2016
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained friendly and professional customer interactions.
- Conducted customer feedback surveys to improve service levels.
Community Pharmacist
Care pharmacies
11.2013 - 03.2015
- Proficiently interpreted doctor notes and medication names on prescriptions.
- Maintained in line with pharmaceutical regulations by reviewing labels, doses and procedures regularly.
- Provided patient counseling regarding OTC medications.
Research and Development Analyst
Nile company
10.2012 - 10.2013
- Ensured products met regulatory compliance and products were documented according to standards, certificates and approvals
- Coordinated and assessed validity of design concepts and materials for construction
- Determined whether products meet customer expectations and legal standards by analysing data
Education
Bachelor of Science - pharmacy
Ainshams University
Cairo, Egypt09-2012
Internship - Data Science
AL X AFRICA
Kenya 04.2001 -
Skills
Strong analytical skills
Team leadership
Influencing others
Decision-making
Attention to detail
Priority management
Interests
Traveling
Timeline
Operation Quality Assurance Team Leader
UAE Market
11.2023 - Current
Data Science Intern
AL X Community
05.2023 - 10.2024
Medical Approvals Team Leader
MedNet Egypt
07.2021 - 10.2023
Senior Medical Officer
MedNet Egypt
07.2019 - 07.2021
Medical Approvals Officer
MedNet Egypt
11.2017 - 07.2019
Medical Approvals Officer
Prime Health Insurance company
01.2016 - 11.2017
Branch Manager
Care pharmacies
03.2015 - 12.2016
Community Pharmacist
Care pharmacies
11.2013 - 03.2015
Research and Development Analyst
Nile company
10.2012 - 10.2013
Internship - Data Science
AL X AFRICA
04.2001 -
Bachelor of Science - pharmacy
Ainshams University
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