Summary
Overview
Work History
Education
Skills
Languages
Certificates And References
Timeline
Generic
Amal Youssif Mourad

Amal Youssif Mourad

6 October,Giza

Summary

Dynamic professional with a proven track record at PONS Communications, excelling in employee training and performance monitoring. Adept at developing impactful training programs and fostering team collaboration. Recognized for exceptional organizational skills and effective communication, driving employee success and enhancing operational efficiency. Committed to quality assurance and continuous improvement.

Overview

3
3
years of professional experience

Work History

Training Assistant

PONS Communications
Cairo, Maddi
01.2023 - Current
  • Assisted in developing and implementing training programs for new employees.
  • Monitored employee progress, and provided feedback to improve performance.
  • Collaborated with department heads to identify training needs and solutions.
  • Scheduled appointments with trainees and trainers to ensure seamless training sessions.
  • Documented detailed notes during live sessions to track trainee progress effectively.
  • Conducted practice test calls to prepare trainees for final evaluations.
  • Generated links for various training resources and updated reports daily to maintain accurate records.
  • Researched multiple languages to develop alternative communication methods for the firm.

Supervisor

Cookies Factory "Baked"
6th Of October City, Giza
12.2022 - 12.2024
  • Supervised production of baked goods, ensuring adherence to quality and consistency standards.
  • Managed inventory levels and ordered supplies to meet operational demands.
  • Maintained cleanliness and safety standards throughout bakery environment.
  • Oversaw staff performance, providing necessary training to enhance skills.

Sales Assistant

Baccarat Boutique Cairo
Sheikh Zayed City
06.2022 - 11.2022
  • Ensured high customer satisfaction through exceptional service delivery.
  • Maintained boutique aesthetics and adherence to visual merchandising standards.
  • Managed inventory effectively, including restocking of merchandise.
  • Guided customers in selecting products to fulfill specific needs.

Sales Assistant

Ro7 Partition
Sheikh Zayed City
01.2022 - 05.2022
  • Assisted customers in showroom, ensuring positive shopping experiences.
  • Maintained organized and well-stocked display area to enhance product visibility.
  • Provided comprehensive information on product features and benefits to facilitate informed purchasing decisions.
  • Supported sales team in achieving targets through effective customer engagement.

Education

Bachelor of Languages and Translation - French Department

Higher Institute of Languages And Translation
6th Of October City
05.2021

Skills

  • Organizational skills
  • Effective communication
  • Time management
  • Team collaboration
  • Problem solving
  • Multitasking
  • Translation services
  • Empathy and support
  • Employee training and onboarding
  • Training program development
  • Performance monitoring and evaluation
  • Record keeping and documentation
  • Feedback provision and analysis
  • Communication methods and strategies
  • Attention to detail
  • Report generation and analysis
  • Quality assurance processes
  • Scheduling and coordination

Languages

  • Arabic, Native
  • English, Very Good (Reading, Writing, Speaking)
  • French, Good (Reading, Writing, Speaking)

Certificates And References

Available upon request.

Timeline

Training Assistant

PONS Communications
01.2023 - Current

Supervisor

Cookies Factory "Baked"
12.2022 - 12.2024

Sales Assistant

Baccarat Boutique Cairo
06.2022 - 11.2022

Sales Assistant

Ro7 Partition
01.2022 - 05.2022

Bachelor of Languages and Translation - French Department

Higher Institute of Languages And Translation

Similar Profiles

CREATE PROFILE
Amal Youssif Mourad