Aman Abdalla
Quality Assurance And HSE Manager
Giza - AlDoqi,GZ
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Extensive knowledge in computer software development. Solid background performing quality assurance testing and consultative services for customers. Driven Quality Assurance professional offering dynamic understanding of manual and automated testing strategies. Highly communicative and experienced in data analysis. Eagerly collaborates with development teams to identify and resolve issues.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Quality Assurance & HSE Manager
CTC Group
Khartoum North , Khartoum
07.2015 - 04.2023
- Adhered to standardized quality assurance, health and safety environment best practices, policies and processes.
- Supported company in maintaining work environment focused on quality, HSE communication, collaboration, integration, and teamwork.
- Wrote and maintained detailed internal documentation on developed systems.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Organized and maintained work environment to allow for maximum productivity.
- Mentored and coached team members on QA topics and strategies.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Participated in requirements and used case reviews.
- Lead risk management integration in the group culture (conduct risk management awareness sessions, prepare risk procedure and risk register form follow and guide all business units risk analysis, assessment , controls and key performance indicators trends to evaluate the controls assessment)
- Develop HSE audit framework ,awareness and implementation
- Lead conversion project (Transitioning all CTC group certified business units to be compliance with the new system ISO 9001:2015.
- Control QMS documentation (Procedures , work instructions, Manuals and policies)
- Lead calibration process.
- Conducting internal audit process (Planning, auditing, reporting , following up corrective & preventive actions and their effectiveness) to ensure that QMS is compliance with ISO 9001:2015 standard, ISO 22000:2018 standards and company policies & standards.
- Analyze customer satisfaction survey s and send reports to related B. units for further actions.
Quality Assurance Officer
CTC Group
Khartoum , Khartoum
04.2014 - 06.2015
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Developed quality assurance plans by conducting internal audit and root cause analyses.
- Monitored activities and supporting systems to meet compliance regulations.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive, and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Recorded, analyzed, and distributed statistical information.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted process and system audits to identify areas of improvement and enforce compliance with standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Quality Planner
Saria Complex LG Factories
Khartoum , Khartoum
09.2011 - 03.2014
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Monitoring quality trends in all inspection stages.
- Issue, review and maintain SOPs (Standard of procedures).
- Setting quality plans (innovation plan-investment plan-training plan).
- Conducting weekly & monthly quality meeting to monitor KPI s (Key Performance Indicators), Manage risks & rescheduling improvement actions (follow up to -do lists).
- Send reports to LG Korea (HQ) about quality status & trends.
- Ensure following LG quality system by conducting Internal Audit and maintain weak points.
- Following up NCR (Non Conformity Reports) and monitor NCR corrective & preventive actions to measure their effectiveness.
- FFR (Field Failure Rate) analysis and returned goods analysis to monitor after sales defected products
- Setting up LG quality systems for Delta manufacturing factory (Washing Machines /LCD).
Mathematics Teacher
Sudan Oxford Academy
Khartoum , KHARTOUM
09.2009 - 08.2011
- Cultivated relationships with parents for complete support network.
- Administered assessments and standardized tests to evaluate student progress.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Provided meaningful math instruction to improve math skills of children.
- Diversified teaching techniques and learning tools help students with differing ability levels and varied learning modalities.
- Prepared and implemented lesson plans covering required course topics.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Mentored students on individual basis to help develop math skills.
Education
Bachelor Of Science - Sciences (Chemistry _Zoology)
University of Khartoum
Khartoum 06.1997 - 06.2001
Master Of Business Administration - Business Administration (Total Quality Management)
University Of Medical Sciences And Technology
Khartoum 11.2006 - 08.2008
Post Graduate Diploma - Information Technology
University of Khartoum
Khartoum 12.2005 - 08.2006
Skills
Quality assurance
Certification
1- Updated LG Quality Management System & Best practice for subsidiaries in LG HQ Korea 2013
Timeline
Quality Assurance & HSE Manager
CTC Group
07.2015 - 04.2023
Quality Assurance Officer
CTC Group
04.2014 - 06.2015
Quality Planner
Saria Complex LG Factories
09.2011 - 03.2014
Mathematics Teacher
Sudan Oxford Academy
09.2009 - 08.2011
Master Of Business Administration - Business Administration (Total Quality Management)
University Of Medical Sciences And Technology
11.2006 - 08.2008
Post Graduate Diploma - Information Technology
University of Khartoum
12.2005 - 08.2006
Bachelor Of Science - Sciences (Chemistry _Zoology)
University of Khartoum
06.1997 - 06.2001
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