Amani Arafa

Dynamic and results-oriented professional with experience at Orange, adept in problem-solving and customer support. Excelled in enhancing call efficiency and fostering brand loyalty through personalized assistance. Demonstrated expertise in data entry and compliance, contributing to improved financial decision-making at Banque Misr. Proven ability to develop training processes and resolve issues, ensuring customer satisfaction and operational excellence.

Personable and positive individual with excellent communication and interpersonal skills. Possesses solid understanding of customer service principles and proficient in using CRM software and handling multiple phone lines. Capable of delivering high-quality service and building strong customer relationships.