Amany Ayman
**Executive Summary** I Believe That Learning Is The Key To Growth And Success, So I Constantly Strive To Acquire And Develop New Skills. I Seek A Supportive, Creative Work Environment Where I Can Combine Academic Knowledge With Practical Experience To Achieve Experimental Effectiveness Within A Cooperative Team. My Goal Is To Make A Positive Impact And Contribute To Achieving Institutional Goals. - Feel Free To Adjust It As Needed.
Haram-Giza.,Kerdassa
Summary
Effective communicator, adept in stock management and interactive communication, significantly enhanced customer loyalty and operational efficiency at Swan Mart. Expert in coaching teams and resolving customer issues, leading to a noticeable improvement in sales targets and employee safety. Demonstrates exceptional time management and customer relations skills, driving results and fostering a positive work environment.
Overview
2
2
years of professional experience
Work History
Herbs Department Supervisor
Swan Mart
Dokki, Giza
01.2024 - Current
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built and designed large displays weekly to promote specific products.
Customer Service Representative
Swan Mart
Dokki, Giza
07.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Very Good - Bachelor Of Society Service
Helwan University
Cairo 07.2023
Skills
Stock management
Languages
English
Intermediate (B1)
Timeline
Herbs Department Supervisor
Swan Mart
01.2024 - Current
Customer Service Representative
Swan Mart
07.2022 - 12.2023
Very Good - Bachelor Of Society Service
Helwan University
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