Amany Elshahed
Egypt,Cairo
Summary
Hard-working Quality Assurance Executive with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Senior quality assurance executive
Nagwa Technologies
Egypt, Cairo Governorate
2019.10 - Current
- Uploaded documents to internal and external systems for backup.
- Attended meetings and submitted decisions made to senior management for approval.
- Helped create guidelines, processes, and documentation that meet business standards.
- Conducted and completed quality assurance checks for new products.
Quality assurance executive
Nagwa Technologies
Egypt, Cairo Governorate
2018.09 - 2019.10
- Made follow-ups on allocated action plan to meet completion timescales.
- Uploaded documents to internal and external systems for backup.
- Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.
- Attended meetings and submitted decisions made to senior management for approval.
- Investigated design failures in field to determine necessary corrections in future iterations.
Executive office manager
Chomsky House Translation Company
Egypt, Cairo Governorate
2016.03 - 2018.08
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Managed database to maintain updated records and accuracy.
- Processed invoices and financial data with a strong eye for detail.
- Processed invoices and purchase orders with high attention to detail.
- Created and submitted progress reports to upper management.
- Updated office management on team's activities and progress at weekly meetings.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
- Set office policies and procedures to keep team members coordinated.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
- Coordinated office workflow and implemented improvements to drive efficiency and productivity.
- Delivered new hire training and mentored established staff on processes and procedures.
Markup Technologies Specialist
Nagwa Technologies
Egypt, Cairo Governorate
2014.02 - 2016.07
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system (XML).
- Transcribed or scanned data to create new files.
Customer service representative
Raya
Egypt, Cairo Governorate
2011.01 - 2014.02
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
Observer
IDSC Minister’s Council
Egypt, Cairo Governorate
2010.02 - 2010.12
- Handled official documents to maintain privacy, authenticity and accuracy.
- Observed official policies and procedures to be fully compliant.
Education
Bachelor of Arts - Greek and Latin Studies
Cairo University
Egypt 2005.09 - 2009.07
Skills
- Project Management
- Problem-solving
- Time Management
- Attention to Detail
- Organizational Skills
- Communication Skills
- Writing Skills
Certification
- HR certificate from the American University in Cairo.
- Italian course at the Italian Culture Institute in Cairo.
References
References available upon request.
Timeline
Senior quality assurance executive
Nagwa Technologies
2019.10 - Current
Quality assurance executive
Nagwa Technologies
2018.09 - 2019.10
Executive office manager
Chomsky House Translation Company
2016.03 - 2018.08
Markup Technologies Specialist
Nagwa Technologies
2014.02 - 2016.07
Customer service representative
Raya
2011.01 - 2014.02
Observer
IDSC Minister’s Council
2010.02 - 2010.12
Bachelor of Arts - Greek and Latin Studies
Cairo University
2005.09 - 2009.07