Amany Mamdouh
Cairo
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Work From Home (Remote)
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website (application) and improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Identified and resolved discrepancies and errors in customer accounts and payments
- Responded to customer requests for products, services, and company information.
Education
Bachelor's Degree - Computer Science And Artificial Intelligence
Modern University For Technology And Information (MTI)
Mokattam06.2023
Skills
- Python
- C
- SQL programming
- Team collaboration
- Professionalism
- Problem solving
- MS office
- Neural networks
- Deep learning
- Communication
- Project Documentation
- Continuous learning
- Active listening
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Analytical thinking
- IT infrastructure
- Hardware diagnostics
- Software development
- System administration
- Network administration
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Concentrix
07.2024 - Current
Bachelor's Degree - Computer Science And Artificial Intelligence
Modern University For Technology And Information (MTI)
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