Amgad Amer
Madinat,Egypt
Summary
Confident Operations Director experienced in leading high-performing teams to achieve key objectives. Keen problem-solver and logical thinker for reliable issues identification and solution planning. Communicates well with diverse staff teams to engage, enthuse and motivate to success.
Overview
35
35
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Operations director
Interact Technology Solutions LLC
Zahraa El Maadi , Cairo Governorate
08.2022 - Current
- Took the lead in driving improvements across the business unit, ensuring operations aligned with the company’s goals and delivering measurable results.
- Created and updated operational procedures to keep processes efficient and relevant to the organization’s needs.
- Worked closely with service teams to ensure high-quality delivery that consistently met company standards and improved customer satisfaction.
- Played a key role in shaping and executing business strategies that supported the company’s long-term growth plans.
- Analyzed performance data to ensure wages were accurately prepared and compliance standards were met.
- Oversaw critical functions like HR, Logistics, and Facilities, ensuring smooth collaboration between departments.
- Managed recruitment, compensation, conflict resolution, and retention strategies, building a motivated and productive team.
Deputy Managing Director
Millennium Security Services
Mivida, New Cairo, Cairo Governorate
05.2020 - 07.2022
- Led the growth and development of the business, ensuring security services met client needs and industry standards.
- Delivered innovative, efficient, and high-quality security solutions, building trust and long-term client relationships.
- Standardized processes across all branches to provide consistent and seamless service delivery.
- Worked closely with a motivated and well-trained team of security professionals to exceed client expectations and uphold company standards.
- Built and managed a strong team, ensuring appropriate staffing levels to fulfill contracts and meet customer requirements.
- Provided guidance and leadership to managers and site teams, driving the business forward and enhancing its reputation in the industry.
- Consistently exceeded performance targets by meeting and surpassing contractual obligations and strategic goals.
- Maintained strong client relationships, ensuring contracts were executed successfully and identifying opportunities for growth and improvement.
Deputy General Manager
Egyptian Security Services ESS
Heliopolis, Cairo Governorate
01.2017 - 04.2020
- Managed all aspects of the security consulting unit, from sales and service operations to billing, claims, and administrative tasks, ensuring smooth day-to-day operations.
- Developed and implemented sales and marketing strategies that consistently met and exceeded business objectives.
- Identified and explored new markets and services with strong growth potential, successfully expanding the unit’s reach.
- Oversaw budgets and forecasts, ensuring financial targets were met and the business remained on track.
- Provided clear and insightful performance reports to senior management, sharing updates on key metrics and progress.
- Handled recruitment, training, and staffing decisions for both permanent and temporary employees, building a motivated and high-performing team.
- Worked closely with the Director of Client Services to resolve client issues and respond effectively to emergencies.
- Delivered training and coaching to client service teams, addressing gaps and raising the overall quality of service delivery.
- Supported and mentored managers and staff, encouraging professional growth and ensuring operational excellence at all levels.
Security manager
Emirates Center for Strategic Studies and Research
Abu Dhabi , United Arab of Emirates
02.2015 - 09.2016
- Took charge of ensuring the General Manager’s safety by developing and implementing effective security policies and procedures.
- Provided close protection during business and personal trips, managing security for conferences and engagements across the UAE and 23 countries worldwide.
- Kept a close eye on events and potential risks, proactively implementing security measures and creating emergency response plans to stay prepared.
- Managed and coordinated a dedicated security team, fostering collaboration and ensuring reliable protection at all times.
- Worked with international vendors to source high-quality security equipment, balancing cost-effectiveness with top-notch performance.
- Prepared comprehensive security reports for senior management, highlighting updates, insights, and recommendations for improvement.
Guarding Director
G4S Security Services (Egypt) LLC
New Cairo, Cairo Governorate
08.2011 - 01.2015
- Led the day-to-day operations of the guarding business, focusing on improving profitability, enhancing security measures, and building strong management capabilities within the team.
- Fostered excellent relationships with clients by understanding their needs and objectives, ensuring top-notch customer service and maximum client satisfaction.
- Inspired and supported the team’s growth by implementing development and succession plans, creating a positive and productive work environment.
- Ensured organizational policies were applied consistently to maintain compliance and reduce operational risks across the board.
- Kept a close eye on market trends, competitors, and customer needs, using this knowledge to make informed decisions and stay ahead of the competition.
- Built meaningful connections with government officials and other key decision-makers, boosting the company’s visibility and credibility in the market.
- Focused on delivering high-quality, reliable services while fostering a culture of continuous improvement, accountability, and excellence.
- Managed a large workforce of 5,700 employees and oversaw operations generating EGP 14 million in monthly revenue, ensuring efficiency and growth.
- Collaborated with different company divisions to launch new services and expand operations, contributing to overall business growth.
- Worked closely with suppliers and vendors to guarantee consistent, high-quality service delivery.
Cairo Reginal Manager
G4S Security Services (Egypt) LLC
New Cairo, Cairo Governorate
01.2010 - 07.2011
- Led the business to provide comprehensive, high-quality security services that were tailored to meet client needs and expectations.
- Focused on delivering innovative, efficient, and client-centered security solutions, building trust and long-term satisfaction.
- Standardized processes and implemented improvements across all branches, ensuring consistency and operational excellence.
- Built a motivated and well-trained team of security professionals to provide exceptional service while meeting company standards.
- Managed and developed teams to meet staffing requirements, ensuring seamless delivery of security services for all contracts.
- Guided managers and site staff, driving growth and strengthening the organization’s reputation within the industry.
- Consistently exceeded performance targets by surpassing contractual obligations and achieving strategic goals.
- Maintained strong relationships with key clients, ensuring contracts were executed smoothly, clients remained satisfied, and opportunities for growth were identified.
Operations manager
G4S Security Services (Egypt) LLC
New Cairo, Cairo Governorate
07.2007 - 12.2009
- Regularly reviewed and improved security performance across the business unit, ensuring smooth and efficient operations.
- Developed and updated operational procedures to keep them relevant and aligned with the company’s goals.
- Worked closely with teams to ensure service delivery consistently met company standards and client expectations.
- Designed and implemented security strategies that supported the company’s overall business plan and long-term success.
- Monitored employee leave balances, ensuring staff took adequate rest while maintaining compliance with policies.
- Motivated and supported team members by providing training, fostering high morale, identifying growth opportunities, and building a productive workforce.
- Set up performance reports to track service levels, using insights to continuously improve operations.
- Ensured payroll processes were accurate and fair, balancing compliance with employee satisfaction.
Officer
Egyptian Armed Forces
Egypt, Cairo Governorate
07.1990 - 06.2007
Education
Bachelor’s in military sciences - Military Science
Military Academy
Cairo, Cairo Governorate 05.1987 - 07.1990
Skills
- Leadership, team building, and staff management with a focus on high performance
- Effective communication, negotiation, and coordination to achieve business goals
- Strategic planning, decision-making, and operational oversight
- Expertise in security systems development, implementation, and maintenance
- Flexible, adaptable, and detail-oriented, excelling under pressure and meeting deadlines
- Strong organizational skills, managing workloads, priorities, and customer needs
Languages
English
Intermediate
Arabic
Native
Certification
- Extensive special armed forces training.
- Training in blasting and removal of bombs and explosives.
- International Computer Driver’s License Course (ICDL).
- Fire Extinguish course.
- Light weapon shooting course.
- Marketing and Sales Courses at G4S - (Singapore 2008).
- Security workshop at G4S - (Thailand 2009).
- Budget and HR workshop at G4S - (Thailand 2010).
- Budget and Management training at G4S - (South Africa 2013 & 2014).
- Strategic Planning Course (CAIRO UNIVERSITY) – April 2012.
- Disaster & Crisis Management (CAIRO UNIVERSITY) – April 2012.
- Crisis Management Program (USA) – May 2012.
- Strategic Planning (KATC) – April 2012.
- Disaster & Crisis Management (KACT) – April 2012.
- Risk Assessment (KATC) – May 2012.
- NASP - Hazwoper 40 – Hour Training Course – May 2011.
- OSHA Constructions Industry Safety and Health Manager (29 CFR 1926) – June 2011.
- OSHA Occupational Safety & Health Manager – June 2011.
- OSHA Occupational Safety & Health Trainer (Train-The-Trainer) – June 2011.
Timeline
Operations director
Interact Technology Solutions LLC
08.2022 - Current
Deputy Managing Director
Millennium Security Services
05.2020 - 07.2022
Deputy General Manager
Egyptian Security Services ESS
01.2017 - 04.2020
Security manager
Emirates Center for Strategic Studies and Research
02.2015 - 09.2016
Guarding Director
G4S Security Services (Egypt) LLC
08.2011 - 01.2015
Cairo Reginal Manager
G4S Security Services (Egypt) LLC
01.2010 - 07.2011
Operations manager
G4S Security Services (Egypt) LLC
07.2007 - 12.2009
Officer
Egyptian Armed Forces
07.1990 - 06.2007
Bachelor’s in military sciences - Military Science
Military Academy
05.1987 - 07.1990
- Extensive special armed forces training.
- Training in blasting and removal of bombs and explosives.
- International Computer Driver’s License Course (ICDL).
- Fire Extinguish course.
- Light weapon shooting course.
- Marketing and Sales Courses at G4S - (Singapore 2008).
- Security workshop at G4S - (Thailand 2009).
- Budget and HR workshop at G4S - (Thailand 2010).
- Budget and Management training at G4S - (South Africa 2013 & 2014).
- Strategic Planning Course (CAIRO UNIVERSITY) – April 2012.
- Disaster & Crisis Management (CAIRO UNIVERSITY) – April 2012.
- Crisis Management Program (USA) – May 2012.
- Strategic Planning (KATC) – April 2012.
- Disaster & Crisis Management (KACT) – April 2012.
- Risk Assessment (KATC) – May 2012.
- NASP - Hazwoper 40 – Hour Training Course – May 2011.
- OSHA Constructions Industry Safety and Health Manager (29 CFR 1926) – June 2011.
- OSHA Occupational Safety & Health Manager – June 2011.
- OSHA Occupational Safety & Health Trainer (Train-The-Trainer) – June 2011.
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