Amgad Awadallah
Business Development
Cairo
Summary
Experienced with business development strategies focusing on growth and client acquisition. Utilizes market insights and negotiation skills to secure profitable partnerships. Track record of driving team success and achieving business goals through effective planning and execution.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Business Development Associate
Flutterwave
12.2024 - Current
- Achieved annual sales targets through consistent pipeline management and effective negotiation tactics.
- Increased revenue by identifying and targeting new markets for the company''s products and services.
- Negotiated favorable contract terms for clients, resulting in mutually beneficial long-term agreements that boosted recurring revenue streams.
- Enhanced client satisfaction by providing exceptional support and managing relationships throughout the sales cycle.
- Collaborated with internal departments to streamline operations and improve overall business efficiency, contributing to increased profitability.
Partnership Manager
Walee FZ LLC
08.2024 - 12.2024
- 1-) Build partnerships with commerce enabler companies to drive business growth
- 2-) Offer tailored payment gateway solutions to gaming and mobile app developers, ensuring seamless integration and enhanced user experience.
- 3-) Engage and activate partners to maximize business opportunities
- 4-) Generate revenue and profit margins through the acquisition of new client prospects for payment solutions
- 5-) Strategically penetrate the tech ecosystem to drive growth and sustainability.
- 6-) Acquire and manage accounts focused on digital transformation.
- 7-) Acquire strategic and cross-functional accounts to expand the client base
Key Account Manager
Fawry
09.2022 - 07.2024
- 1-) Manage multiple accounts (International and local accounts) develop positive working relationships with all customer touch points
- 2-) Closing mega merchants deals
- 3-) Conducted market research to identify industry trends and competitive advantages, allowing for informed decision-making
- 4-) Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
- 5-) Exceeding sales target on monthly and quarter basis.
- 6-) Work closely with Finance on billing set up and invoicing
Partnership Account Manager
Opay
02.2022 - 08.2022
- 1-) Handling partnerships to develop the product per the market need by adding new partners
- 2-) Create a systematic, process-driven approach to evaluate strategic opportunities and funnel optimization for both internal/external accounts/projects/ handling.
- 3-) Create partnerships roadmap strategy and cascade it into actions plans for the team
- 4-) Partner with local, regional, and national Accounts , and private sector business interests for partnership long & profitable deals
- 6-) Deliver a great experience to our partners when working with our organization.
- 7-) Support with designing and ongoing development and a performance system for the department.
- 8-) Negotiate and finalize deals in accordance with the company’s contract guidelines and policies
Sr. Account Manager
Talabat
04.2020 - 01.2022
- 1-) Delegate on account management team reporting to Account management supervisor
- 2) Train new employees on company standards and procedures
- 3-) Ensure company goals and objectives are being met by each employee and provide constructive feedback
- 4-) Address customer concerns in reference to products, services rendered or employee interactions
- 5-) Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
- 6-) Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
- 7-) Actively seek to resolve any concerns while adhering to the company policy and standards of behavior from how to handle a negative customer experience to how to properly interact with clients
- To delegate tasks to sales staff
- 8-) Set daily, weekly, or monthly sales goals.
- 9-) Motivate employees to reach individual sales goals and encourage the staff to work better, rather than harder,To train and coach the sales team.
- 10-) Collecting Monthly invoices from the vendors.
- 11-) Orient the new sales staff and focus on improving the job performance and sales of existing staff.
- 12-) Responsible for preparing and delivering sales reports to management.
- Provides quality customer service, including interacting with customers
- 13-) Answering customer inquiries, and effectively handling customer complaints
- 14) Weekly Reporting on team performance
Account Manager
Talabat
04.2019 - 04.2020
- 1-) Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company
- 2-) set daily, weekly, or monthly sales goals.
- 3-) orient the new sales staff and focus on improving the job performance and sales of existing staff.
- 4-) Responsible for preparing and delivering sales reports to management.
- Provides quality customer service, including interacting with customers
- 5-)Answering customer inquiries, and effectively handling customer complaints
- 6-) Weekly Reporting on team performance
Customer service agent
Talabat
08.2017 - 04.2019
- 1-) Answer inbound calls and respond to customer requests to ensure customer satisfaction and provide superior service via phones, e-mails as a receiver and caller and follow-up on customer inquiries and complaints that is not fulfilled or resolved on queue.
- 2-) Attend promotions, products, & services UAT's before commercial launch and send required amendments to direct manager in order to guarantee smooth launch and operation.
- 3-) Use questioning, trouble shooting and listening skills that support effective telephone communication and help in solving the customer’s problems & complaints to ensure achieving Customer satisfaction.
Education
Faculty of commerce - English section
Cairo University
01.2018
Skills
Negotiation expertise
Clear communication abilities
Effective under pressure
Critical thinking ability
Partnership development
Competitive analysis
Accomplishments
- Cairo
- 1 - Top growth Achiever at Fawry on 2023
- 2 - Employee of Q4 At Talabat -2020
Timeline
Senior Business Development Associate
Flutterwave
12.2024 - Current
Partnership Manager
Walee FZ LLC
08.2024 - 12.2024
Key Account Manager
Fawry
09.2022 - 07.2024
Partnership Account Manager
Opay
02.2022 - 08.2022
Sr. Account Manager
Talabat
04.2020 - 01.2022
Account Manager
Talabat
04.2019 - 04.2020
Customer service agent
Talabat
08.2017 - 04.2019
Faculty of commerce - English section
Cairo University