Amin Nassef
Shibin Al Kawm Al-Menoufia,MNF
Summary
- Business-minded customer service representative bringing extensive years of providing financial services to customers. Knowledgeable with keen eye for identifying financial needs and providing appropriate solutions. Respectful with sharp focus on customer research and informed discussions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
National Bank Of Egypt ( NBE )
2021.01 - Current
- Provided primary customer support to internal and external customers.
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Deliver qualitative services to customers
- Promote bank products and services
- Build customer relationships
- Maintain and manage existing accounts
- Capture new accounts
- Respond to about 40 customers' inquiries and resolve per day
- Maintain customer database and update periodically
- Refer complex issues to management
- Ensure best practices in rendering services to customers
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Bank Teller
National Bank Of Egypt
2019.10 - 2021.01
- Handling cash, deposits, withdrawals, Remittances, loan & Governmental payments for customers.
- Providing excellent customer service.
- Answering customer inquiries and providing information about bank Products & services
- .Identifying customer needs and suggesting appropriate bank Products & services.
- Turned in excess cash to maintain drawer security.
- Audited fellow teller currency to contribute to dual-control procedures.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
HR Personnel Specialist
National SAMCO For Constructions
2019.04 - 2019.10
- Responsible for preparing monthly payroll data, including edit newcomers, final settlement for resigned employees, any deductions or compensation
- Prepare monthly payroll & issue pay slips
- Prepare or maintain employment records related to events, such as hiring, termination, leaves, transfers, promotions or assignments
- Responsible for reviewing absence cases & take required disciplinary action upon company policy
- Responsible for posting allowances and penalties
- Assist in Hiring and termination process and Salaries Transactions
- Conduct payroll audits and balances to ensure accuracy
- Track employees' absences (regular / irregular) & send legal warnings accordingly.
Education
BBA - Human Resources Management
Al-Minufiya University
College Of Business Administration07.2017
Skills
- Interact well with Diverse Cultures/ Groups.
- Research and Planning.
- Ability to Understand & Improve Human Relationships.
- Resolve Conflicts/ Counseling.
- Critical Thinking.
- Analyze, Synthesize & Interpret Information.
- Very Good Command at MS office especially at Word and PPT.
- Succession Planning
- Onboarding and Orientation
Websites
Volunteer works
HR Committee member at Enactus Minufiya University for more than 2 years.
Oct 2015 - Dec 2017
- Participate in initial interviews with the corresponding committees.
- Attend and monitor all meetings for other committees.
- Solve any potential problems whether between the members themselves or members with leaders.
- Receive and analyze feedback from each committee needed for progress.
- Build the required surveys before and after each event.
- Build evaluating apps and examine it.
- Motivate the committees to do the job in perfect way with creative ideas.
- Responsible for the team database.
- Prepare active members to be the upcoming leaders.
Languages
English
Advanced
C1
German
Elementary
A2
Certification
- Public Relations Training from Cairo International Airport.
- Advanced Diploma in Human Resources Management.
Hobbies and Interests
- Volunteer Works.
- Building Relationships with others
- Cross Fit Workouts.
- E-Learning Courses.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
National Bank Of Egypt ( NBE )
2021.01 - Current
Bank Teller
National Bank Of Egypt
2019.10 - 2021.01
HR Personnel Specialist
National SAMCO For Constructions
2019.04 - 2019.10
BBA - Human Resources Management
Al-Minufiya University
- Public Relations Training from Cairo International Airport.
- Advanced Diploma in Human Resources Management.
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