Amir Abdullah
Summary
Accomplished Food and Beverage Manager with a proven track record at Majestic Hotel, enhancing service delivery and mastering cost control. Expert in food and beverage operations and customer service, I significantly reduced waste while elevating guest satisfaction. Skilled in training staff and menu development, my leadership has consistently driven positive outcomes.
Overview
24
24
years of professional experience
Work History
Food and Beverage Manager
Majestic Hotel
01.2021 - 04.2024
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
Food and Beverage Manager
Romance Hotel
02.2019 - 08.2020
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Resolved customer complaints involving food or beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Organized successful special events that contributed to increased sales figures.
Assistant Food and Beverage Manager
Juffaira
09.2015 - 01.2018
- Developed strong relationships with vendors to negotiate favorable pricing and delivery schedules for products.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
Restaurant Manager
Dusit Thani Lake View ,Cairo
02.2010 - 04.2013
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Banquet Manager
Royal Hall
03.2007 - 12.2009
- Delegated tasks to staff members to maximize production under tight deadlines.
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
- Directed and managed banquet functions for [Number]-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
Assistant Restaurant Manager
Oasis Hotel
06.2004 - 11.2006
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Waiter
Four Seasons Hotel
10.2000 - 11.2003
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Maintained clean and organized dining areas for optimal guest experience.
Education
Bachelor of Tourism Studies - Tourism And Hotel
Institute of Tourism
Cairo, Egypt07.2002
Skills
- Food and Beverage Operations
- Cost Control
- Wine pairing
- Menu development
- Hygiene Regulations
- Food presentation
- Service Delivery Management
- Training and Onboarding
- Customer Service
- Safe Food Handling
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Food and Beverage Manager
Majestic Hotel
01.2021 - 04.2024
Food and Beverage Manager
Romance Hotel
02.2019 - 08.2020
Assistant Food and Beverage Manager
Juffaira
09.2015 - 01.2018
Restaurant Manager
Dusit Thani Lake View ,Cairo
02.2010 - 04.2013
Banquet Manager
Royal Hall
03.2007 - 12.2009
Assistant Restaurant Manager
Oasis Hotel
06.2004 - 11.2006
Restaurant Waiter
Four Seasons Hotel
10.2000 - 11.2003
Bachelor of Tourism Studies - Tourism And Hotel
Institute of Tourism