Amir Elsayed
Team Leader For Community Management
Madinaty
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Team Leader, Community Management
Emaar Misr
New Cairo
07.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Handling the team performance towards servicing the clients and finalizing their requests that are related to the project
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Head of customer service
Arab African International Bank
01.2022 - Current
- Monitor Team Members in order to achieve the Bank goals by providing them with new solutions to facilitate their work procedures
- Building the needed relationships with the VIP clients in addition to Business banking accounts key persons in order to expand the branch data base
- Provide customers with basic information on all Bank's products/services to increase Customer awareness & ensure a high level of quality service
- Achieve assigned targets/volume/attrition/x-sell/deep-sell for the branch in both assets and liabilities to ensure that targets are met through walk-in customers, relationship building, existing customer base, companies & new to bank clients in a transparent & ethical way
- Contribute with the Branch Manager in setting the sales plan and daily sales activities
- Ensure that every customer interaction is conducted as a superior service experience
customer service officer
Arab African International Bank
01.2021 - 01.2022
- Provide Superior Customer Service in a professional and friendly manner
- Maintain a high level of knowledge about the banks' products and services
- Assist Customers with self-service banking
- Record keeping as per branch requirements and the bank's policies and standards
- Establish the most effective plan to achieve the target by identifying new sales techniques for more efficiency
Teller
Arab African International Bank
01.2019 - 01.2021
Education
Bachelor's degree - Business Administration
British University in Egypt
Madinaty, Cairo 01.2014 - 01.2018
Skills
Hard working
Time management
Communication skills
Analytical skills
Teamwork
Team leading
Relationship building with clients
Timeline
Team Leader, Community Management
Emaar Misr
07.2024 - Current
Head of customer service
Arab African International Bank
01.2022 - Current
customer service officer
Arab African International Bank
01.2021 - 01.2022
Teller
Arab African International Bank
01.2019 - 01.2021
Bachelor's degree - Business Administration
British University in Egypt
01.2014 - 01.2018
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