Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Phonenumber - Mobile
Volunteer Experience
Timeline
Generic
Marianna Rafla

Marianna Rafla

Alexandria

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2025
2025
years of professional experience
20
20
years of post-secondary education

Work History

PROTECTION ASSISTANT

UNITED NATIONS HIGHER COMMISSIONER FOR REFUGEES (UNHCR)
9 2023 - Current
  • Conduct interviews to assess the protection needs of refugees and asylum seekers
  • Provide counseling and support to individuals who have experienced trauma or violence
  • Assist in the identification of vulnerable individuals, such as unaccompanied minors or survivors of torture
  • Monitor the living conditions of refugees in camps or urban settings to ensure their safety and well-being
  • Collaborate with other agencies and organizations to coordinate services for refugees
  • Prepare reports on protection issues and contribute to the development of protection strategies
  • Advocate for the rights of refugees and promote awareness of refugee issues within the community

EXAM INVIGILATOR

BRITISH COUNCIL
10.2020 - Current
  • Supervising exam candidates during the examination to ensure compliance with regulations and guidelines set by the British Council
  • Checking identification documents of candidates to verify their identity before the exam commences
  • Setting up examination rooms with necessary materials, such as question papers, answer sheets, and stationery
  • Briefing candidates on exam procedures and rules before the start of the examination
  • Monitoring candidates throughout the exam to prevent cheating or any form of malpractice
  • Handling any issues or disruptions that may arise during the examination in a professional and efficient manner
  • Collecting and organizing completed exam papers at the end of the test session
  • Ensuring all exam materials are securely stored and accounted for after the examination has concluded
  • Reporting any irregularities or incidents that occurred during the exam to the appropriate authorities at the British Council
  • Maintaining confidentiality and integrity throughout the examination process to uphold the reputation of the British Council as a trusted examining body

FIELD OFFICER (LIVELIHOOD-COMMUNITY EMPOWERMENT- ADVOCACY)

CARITAS ALEXANDRIA, EGYPT - REFUGEES PROGRAM
03.2022 - 08.2023
  • Company Overview: HAND BY HAND PROJECT - CO-FUNDED BY THE EUROPEAN UNION
  • Engage with refugee communities to understand their needs, challenges, and aspirations
  • Implement programs to enhance the livelihoods of refugees through skills training, income-generating activities, and job placements
  • Advocate for the rights and needs of refugees within the local community and with relevant stakeholders
  • Build the capacity of refugees and community members through training sessions, workshops, and awareness campaigns
  • Monitor the progress of programs, evaluate their impact, and make recommendations for improvement
  • Establish and maintain partnerships with other organizations, government agencies, and community groups to support refugee initiatives
  • Prepare regular reports on program activities, outcomes, challenges faced, and lessons learned for internal and external stakeholders
  • Identify funding opportunities, write proposals, and secure resources to sustain program activities
  • HAND BY HAND PROJECT - CO-FUNDED BY THE EUROPEAN UNION

CUSTOMER SERVICE AGENT

AMAZON.FR
05.2021 - 03.2022
  • Responding to customer queries and concerns in a timely and professional manner
  • Processing orders, tracking shipments, and ensuring timely delivery to customers
  • Resolving customer complaints and issues effectively to ensure customer satisfaction
  • Demonstrating a deep understanding of Amazon.Fr products and services to assist customers accurately
  • Providing technical assistance to customers experiencing difficulties with their orders or accounts
  • Identifying opportunities to recommend additional products or services to customers
  • Escalating complex issues to higher levels of management for prompt resolution
  • Documenting customer interactions and transactions accurately for future reference
  • Following established protocols and guidelines to uphold service quality standards
  • Working collaboratively with team members to ensure seamless customer service delivery
  • Actively seeking feedback and implementing improvements in service delivery processes
  • Handling multiple customer inquiries simultaneously while maintaining high-quality service standards
  • Participating in quality assurance programs to monitor and enhance service quality levels
  • Participating in training sessions to enhance product knowledge and customer service skills
  • Being flexible and adaptable in response to changing business needs or customer demands

Education

SECONDARY SCHOOL -

Ecole Girard
09.2004 - 08.2017

BACHELOR DEGREE - Political Science

Faculty of Economic Studies and Political Science, Alexandria University
09.2017 - 07.2021

MASTER'S DEGREE - International Relations

Faculty of Economic Studies and Political Science, Alexandria University
03.2022 - Current

DELF B2 - undefined

French Institute

POLITICAL ANALYSIS - Key Challenges in the Middle East

El Ahram Political and Strategic Research Institution
10.2020 - 10.2020

PUBLIC RELATION - undefined

TRIC/ HR school
01.2021 - 01.2021

THE GAPP EXECUTIVE EDUCATION PROGRAM - Women Economic Empowerment-Training for Employment

UN Women/ The American University in Cairo
10.2021 - 10.2021

TRAINER ON SDG'S - undefined

Ministry of Planning and Economic Development
09.2022 - 09.2022

TRAINING ON LEGAL FRAMEWORK OF MIGRANTS AND REFUGEES EMPLOYABILITY - undefined

ILO/ UNICEF
10.2022 - 10.2022

FUNDAMENTALS OF FRAUD AND CORRUPTION AWARENESS - undefined

United Nations Higher Commissioner for Refugees-UNHCR

Skills

Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access

Survey applications (Google Forms, KoBoToolbox)

Spreadsheets (Excel, Google Sheets, Open Office Calc)

Personal Information

  • Date of Birth: 08/22/98
  • Gender: Female
  • Nationality: Egyptian

Phonenumber - Mobile

(+20) 01206786883

Volunteer Experience

  • Volunteer, Cop 27 Egypt, 09/01/22, 09/07/22, Alexandria, Alexandria, Egypt, Assisting in organizing and coordinating logistics for the event., Supporting participants with registration and check-in procedures., Facilitating workshops or training sessions related to environmental issues., Providing assistance to speakers and presenters during the event., Helping with setting up and dismantling event spaces., Engaging with attendees to ensure a positive experience., Assisting in managing social media accounts and promoting the event online., Collecting feedback from participants for post-event evaluation., Collaborating with other volunteers and staff members to ensure smooth operations.
  • Volunteer (English-French and Arabic Translator), UN Women, Alexandria, 10/01/19, 10/31/19, Alexandria, Alexandria, Egypt, English-French and Arabic translation for UN Women's 'Her Story Beijing' project., Volunteer work in translating documents, reports, and communications between English, French, and Arabic., Ensuring accurate and culturally sensitive translations for a diverse audience., Collaborating with the UN Women team to meet translation deadlines and quality standards.
  • Volunteer (English-French and Arabic Translator), Jesuit Cultural Center, Alexandria, 09/01/19, 08/31/21, Alexandria, Alexandria, Egypt, Translate written documents from English to French and Arabic, and vice versa., Interpret verbal communication between English, French, and Arabic speakers., Assist in facilitating effective communication between individuals who speak different languages., Ensure accuracy and cultural sensitivity in translations.
  • Volunteer (Organizer), Alexandria Summer Festival 2019, 08/01/19, 08/31/19, Alexandria, Alexandria, Egypt, Assist in planning and organizing various aspects of the festival., Coordinate logistics such as venue setup, equipment arrangement, and vendor coordination., Recruit, train, and supervise volunteers during the event., Interact with attendees, provide information, and ensure a positive experience for all participants.
  • Volunteer (Organizer), Total Africa Cup of Nations, 06/01/19, 06/30/19, Alexandria, Alexandria, Egypt, Organizing and coordinating various aspects of the event., Ensuring smooth operations by managing logistics such as transportation, accommodation, and equipment., Recruiting, training, and supervising volunteers to assist during the event.
  • Volunteer (High Board Member), Alexandria Model of European Union, 11/01/18, 07/31/19, Alexandria, Alexandria, Egypt, Acting as the face and voice of the European Council in various international forums and events., Presiding over meetings of the European Council, ensuring discussions are productive and decisions are made effectively.
  • Volunteer (Capacity Building Committee Member), Alexandria Model of European Union, 07/01/17, 02/28/18, Alexandria, Alexandria, Egypt, Organizing training sessions and workshops to enhance the skills and knowledge of members., Developing educational materials and resources for capacity building programs.
  • Volunteer (Delegate), Modèle de Organisation Internationale de la Francophonie, 02/01/16, 06/30/16, Alexandria, Alexandria, Egypt, Organizing events, programs, and initiatives to promote the French language and cultural diversity among member countries., Providing support to member countries in areas such as education, culture, peace, and sustainable development.
  • Volunteer (Delegate), Alexandria Model of European Union, 09/01/15, 11/30/15, Alexandria, Alexandria, Egypt, Representing the interests of a specific constituency or region within the European Union., Participating in debates, discussions, and negotiations to advocate for policies and positions aligned with the constituency.
  • Participant, MuCem Opening- Exchange Programme, 06/01/13, 06/10/13, Marseille, Provence-Alpes-Côte d'Azur, France, Presented a project on the influence of Roman and Greek civilizations on Egypt and France at the opening ceremony of the Mucem museum., Participated in an exchange program between Alexandria, Egypt, and Marseille, France for the Mucem museum's opening ceremony.

Timeline

TRAINING ON LEGAL FRAMEWORK OF MIGRANTS AND REFUGEES EMPLOYABILITY - undefined

ILO/ UNICEF
10.2022 - 10.2022

TRAINER ON SDG'S - undefined

Ministry of Planning and Economic Development
09.2022 - 09.2022

FIELD OFFICER (LIVELIHOOD-COMMUNITY EMPOWERMENT- ADVOCACY)

CARITAS ALEXANDRIA, EGYPT - REFUGEES PROGRAM
03.2022 - 08.2023

MASTER'S DEGREE - International Relations

Faculty of Economic Studies and Political Science, Alexandria University
03.2022 - Current

THE GAPP EXECUTIVE EDUCATION PROGRAM - Women Economic Empowerment-Training for Employment

UN Women/ The American University in Cairo
10.2021 - 10.2021

CUSTOMER SERVICE AGENT

AMAZON.FR
05.2021 - 03.2022

PUBLIC RELATION - undefined

TRIC/ HR school
01.2021 - 01.2021

EXAM INVIGILATOR

BRITISH COUNCIL
10.2020 - Current

POLITICAL ANALYSIS - Key Challenges in the Middle East

El Ahram Political and Strategic Research Institution
10.2020 - 10.2020

BACHELOR DEGREE - Political Science

Faculty of Economic Studies and Political Science, Alexandria University
09.2017 - 07.2021

SECONDARY SCHOOL -

Ecole Girard
09.2004 - 08.2017

DELF B2 - undefined

French Institute

FUNDAMENTALS OF FRAUD AND CORRUPTION AWARENESS - undefined

United Nations Higher Commissioner for Refugees-UNHCR

PROTECTION ASSISTANT

UNITED NATIONS HIGHER COMMISSIONER FOR REFUGEES (UNHCR)
9 2023 - Current
Marianna Rafla