Amir Masry

• Conduct thorough investigations into issues reported by sellers, utilizing combination of analytical skills and platform knowledge to identify root causes.
• Develop and implement effective solutions to resolve seller concerns promptly, ensuring minimal disruption to their operations and maximizing seller satisfaction.
• Serve as subject matter expert on seller central platforms, offering guidance and support to sellers on utilizing tools effectively and navigating platform functionalities.
• Anticipate potential issues faced by sellers and proactively implement preventive measures to mitigate risks and maintain healthy seller accounts.
• Analyze seller data and metrics to identify trends and patterns, providing insights to improve seller performance and optimize their use of available tools and resources.
• Maintain clear and timely communication with sellers, providing empathetic support and guidance throughout issue resolution process.
• Work closely with cross-functional teams, including technical support and product development, to address complex seller issues and drive continuous improvement of seller-facing tools and services.

Manage end-to-end order processing cycle, including order receipt, verification, and entry into system, ensuring accuracy and adherence to established procedures.

Coordinate with warehouse and logistics teams to facilitate timely order fulfillment, monitoring inventory levels and shipment statuses to prevent delays and minimize backorders.

Implement systems and processes to track orders throughout fulfillment process, providing regular updates to stakeholders and addressing any issues or discrepancies that arise.

Serve as primary point of contact for order-related inquiries, providing timely and courteous responses to customer queries regarding order status, shipping information, and product availability.

Collaborate with inventory management teams to optimize inventory levels and ensure product availability to fulfill customer orders promptly, while minimizing excess stock and carrying costs.

Identify opportunities for process optimization and efficiency improvements within order management workflow, implementing best practices and automation solutions to streamline operations.

Work closely with sales, customer service, and finance teams to coordinate order-related activities and resolve any issues that may impact order processing or fulfillment.

Conduct regular audits of order data and documentation to ensure accuracy and compliance with company policies and regulatory requirements.