Amira Abouzaid
Country Business Operations
6th Of October City
Summary
Dynamic and results-driven professional with extensive experience at Kyndryl Egypt, excelling in project management and financial forecasting. Proven problem-solver with strong team management skills, driving operational efficiency and cost reductions. Adept at fostering collaboration and delivering impactful solutions, consistently achieving project milestones while enhancing stakeholder satisfaction.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Country Business Operations
Kyndryl Egypt
09.2021 - Current
- Coordinate and manage all aspects of projects, including project planning, monitoring, and reporting.
- Prepare and submit country I&E (signings, revenue, expenses, EBIT) outlook.
- Financial projections to estimate a company’s future performance and adjust budgets, production goals and business practices accordingly.
- Oversaw business processes, ensure workflow efficiency, manage teams including budget management, supply chain coordination, process improvement and compliance enforcement.
- Oversaw budget allocation and financial tracking for accurate cost forecasting and timely reporting to stakeholders on expenditures against projections.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Vendor labour spend management
- Track monthly attainment of vendor budget along with revenue attainment and report to leadership
- Reduced operational costs with thorough analysis of financial data and implementation of cost-saving measures.
Business Operations Professional
IBM Egypt
04.2017 - 09.2021
- Collected, organized and provided data to maintain program status and customer commitments.
- Participated in meetings and associated events to help define and achieve organizational objectives.
- Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
- Monitored and tracked project execution of tasks.
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines consistently throughout each project lifecycle phase.
Project Management Specialist
IBM Egypt
05.2016 - 04.2017
- Leveraged data-driven insights to identify areas for process optimization, driving efficiency gains across all aspects of project management operations.
- Provided ongoing support to team members by offering guidance, resources, and mentorship to promote professional growth and development.
- Monitored project progress, ensuring milestones were met while maintaining high standards of quality control.
- Reduced project risks by proactively identifying potential issues and implementing mitigation strategies.
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.
Customer Service Officer
Al Ahli Bank of Kuwait
01.2015 - 04.2016
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
Quality Assurance Specialist
Centro Global Solutions
04.2014 - 12.2014
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
Marketing Representative
Centro Global Solutions
01.2014 - 06.2014
- Provide information about the products and services for senior American citizens.
- Troubleshoot and resolve product issues and concerns.
- Document and update customer records based on interactions.
- Handle customer inquiries and complaints
International Account Advisor
Vodafone Ireland
08.2013 - 12.2013
- Provide customer service over the phone with Irish customers
- Assure all customer issues and queries are resolved
- Sell the customers products as per the business needs.
International Account Advisor
Vodafone UK
06.2012 - 10.2012
- Provide customer service over the phone with UK customers
- Assure all customer issues and queries are resolved
- Sell the customers products as per the business needs.
Education
BBA - Business Administration And Management
Akhbar Al Youm Academy
6th Of October City, Egypt 06.2009 - 06.2013
Skills
Problem-solving
Team management
Flexible and adaptable
Multitasking
Teamwork and collaboration
Friendly, positive attitude
Hard worker & always willing to learn
Timeline
Country Business Operations
Kyndryl Egypt
09.2021 - Current
Business Operations Professional
IBM Egypt
04.2017 - 09.2021
Project Management Specialist
IBM Egypt
05.2016 - 04.2017
Customer Service Officer
Al Ahli Bank of Kuwait
01.2015 - 04.2016
Quality Assurance Specialist
Centro Global Solutions
04.2014 - 12.2014
Marketing Representative
Centro Global Solutions
01.2014 - 06.2014
International Account Advisor
Vodafone Ireland
08.2013 - 12.2013
International Account Advisor
Vodafone UK
06.2012 - 10.2012
BBA - Business Administration And Management
Akhbar Al Youm Academy
06.2009 - 06.2013
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