Summary
Overview
Work History
Education
Skills
Course
Internships
Timeline
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Amira Ahmed Abd El-Mohsen

Cairo

Summary

Senior leadership professional prepared to drive team success and operational efficiency. Proven ability to foster collaboration, adapt to changing needs, and ensure reliability in high-pressure environments. Skilled in strategic planning, team management, and performance optimization.

Overview

10
10
years of professional experience
3
3
Languages

Work History

International Account Senior Team Lead

VOIS German Account
01.2021 - Current
  • To manage the performance of the team, develop and coach team members when they are carrying out their normal duties.
  • Team Coaching and Development. Develop team members through monthly coaching, the provision of on target feedback, counseling and recognition.
  • To recognize and reward the contribution of team members in a timely manner so they are motivated and encouraged towards continual excellent quality customer experience.
  • To deal with underperformance cases in a professional, consistent and timely manner, seeking advice as necessary.
  • To conduct regular 1:1 daily and weekly checkpoints
  • Facilitate open discussions with all team members, providing them with feedback on their performance, coaching them on how to improve and agreeing and monitoring development plans.
  • To manage the workloads of the team, motivating them to ensure that all KPI's are met.
  • To manage client relationships where applicable.

ADP Team Leader

VOIS German Account
10.2019 - 12.2020
  • Follow up day-to-day on the team to make sure that they follow the right process and procedures.
  • Track the team performance and set a proper action plan when needed.
  • Monitor Agents' performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to teach team member.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

International Account Senior Advisor

VOIS German Account
02.2016 - 10.2019
  • International Senior Advisor in DSL team.
  • Handling and changes internet packages and, changing internet speed, also changing phone numbers and ordering Hardware for customer and we can contact with customer through outbound calls.

Education

BA - Al Alsun (Languages) German Department

Ain Shams University
Cairo
05.2015

Skills

  • Skilled in using Word, Excel, and PowerPoint effectively

  • Clear written communication

  • Proficient in managing multiple tasks

  • Collaborative teamwork

  • Team leadership

Course

  • Level 4 German language in Armed forces institute
  • Train to hire course (German) at DFA institute
  • PMP Course Attendance Certificate-Edu Plus

Internships

  • Bloom program by vodafone


Timeline

International Account Senior Team Lead

VOIS German Account
01.2021 - Current

ADP Team Leader

VOIS German Account
10.2019 - 12.2020

International Account Senior Advisor

VOIS German Account
02.2016 - 10.2019

BA - Al Alsun (Languages) German Department

Ain Shams University

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Amira Ahmed Abd El-Mohsen