Amira Amin
Sea Logistics Import And Export Customer Care Expert
Alexandria
Summary
Experienced in driving organizational excellence through process optimization and change leadership in a forward-thinking company dedicated to improving employee performance globally. Proficient in streamlining operations, implementing transformative initiatives, and enhancing staff efficiency to meet international standards. Willing to relocate for roles that support my commitment to continuous improvement and operational excellence.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
3
3
Languages
Work History
Sea Logistics FCL LCL Export Customer Care Expert
Kuehne + Nagel Ltd
06.2024 - Current
- Plan and manage FCL and LCL export shipments.
- Ensure timely booking and scheduling of shipments.
- Collaborate with overseas agents and vendors.
- Monitor and track cargo movement from origin to destination.
- Serve as the main point of contact for customers regarding shipments.
- Provide updates, and resolve inquiries or complaints efficiently.
- Maintain strong relationships with clients to ensure satisfaction.
- Prepare and verify shipping documents (e.g., Bill of Lading, invoices, packing lists).
- Ensure compliance with customs and regulatory requirements.
- Coordinate with customs brokers and shipping lines.
- Address delays, discrepancies, or issues in the shipping process.
- Provide timely solutions, and communicate effectively with stakeholders.
Sea Logistics LCL Import Customer Care Expert
Kuehne + Nagel Ltd.
01.2019 - 05.2024
- Arrange and monitor LCL shipments from booking to final delivery.
- Coordinate with carriers, consolidators, and overseas agents.
- Coordinate with the warehouse for cargo handling.
- Prepare documentation and ensure correct paperwork is received for back-to-back and Consol Box shipments.
- Submit documentation to customs and port authorities as required on NAFEZA.
- Resolving customer issues to their overall satisfaction, and ensuring a consistent standard of customer service.
Office Administration Executive & QSHE Representative
Kuehne + Nagel Ltd.
11.2011 - 01.2019
- Manage daily office operations and administrative tasks.
- Coordinate meetings, schedules, and travel arrangements for executives.
- Maintain organized records, reports, and filing systems.
- Handle procurement, office supplies, and vendor relationships.
- Support HR functions, such as onboarding and employee records.
- Prepare documents, presentations, and internal communications.
- Ensure compliance with internal policies and procedures.
- Support the implementation and maintenance of QSHE systems and documentation.
- Assist in preparing for internal audits.
- Monitor compliance with health, safety, and environmental regulations.
- Conduct risk assessments, and support incident investigations.
- Coordinate QSHE training and awareness programs.
- Maintain document control systems for quality and safety procedures.
Branch Front Office Executive
Egyptian Automotive & Trading Co. VW and AUDI
01.2010 - 01.2011
- Answer customer calls and inquiries over the phone.
- Ensure the front desk is tidy and has all necessary stationery and materials.
- Supervise and support office staff and security. Ensure timely and accurate customer service, handle complaints, and specific customer requests.
- Monitor stock and order office supplies, and ensure proper mail distribution. Ensure the company’s policies and security requirements are met.
Faculty of Pharmacy Dean Admin. Assistant
Pharos University of Alexandria
01.2009 - 01.2010
- Type official correspondences, attend meetings, file documents, and send emails and faxes (hard and copy).
- Communicate with professors and students, and organize students' listings for exams and attendance.
- Communicate with the professors and staff of the pharmacy on a daily basis.
- Responsible for administration and students' inquiries.
Sales Coordinator
Ghabbour Auto
01.2006 - 01.2009
- Communicate with customers, prepare daily sales reports.
- Prepare customer's purchase order and send it to head office
- Prepare price lists for customers and codes, Data entry for all the company sales and customers.
- Follow up with customers regarding to vehicles arrival
Education
LLB. of Law - English Dpt.
Alexandria University
06-2004
Human Resources Diploma -
Cambridge
Freight Forwarder Diploma -
Lubraco
ISO Standards 9001-2008 -
Iso Certification
Legal Translation - undefined
Skills
Customer complaint resolution
Client support
Collaborative teamwork
Exceptional customer service
Proficient in Microsoft Office
Effective time management
Accurate data entry
Effective relationship management
Proficient in decision trees
Order management
Timeline
Sea Logistics FCL LCL Export Customer Care Expert
Kuehne + Nagel Ltd
06.2024 - Current
Sea Logistics LCL Import Customer Care Expert
Kuehne + Nagel Ltd.
01.2019 - 05.2024
Office Administration Executive & QSHE Representative
Kuehne + Nagel Ltd.
11.2011 - 01.2019
Branch Front Office Executive
Egyptian Automotive & Trading Co. VW and AUDI
01.2010 - 01.2011
Faculty of Pharmacy Dean Admin. Assistant
Pharos University of Alexandria
01.2009 - 01.2010
Sales Coordinator
Ghabbour Auto
01.2006 - 01.2009
Legal Translation - undefined
LLB. of Law - English Dpt.
Alexandria University
Human Resources Diploma -
Cambridge
Freight Forwarder Diploma -
Lubraco
ISO Standards 9001-2008 -
Iso Certification
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