Amira Mohammed
Cairo,C
Summary
Accomplished Customer Service & Call Center Representative at Auto Spare Parts & Car Service Center, excelling in client handling and problem-solving. Leveraged Microsoft Excel to enhance data accuracy, boosting customer satisfaction by 20%. Demonstrated exceptional communication skills and teamwork, consistently improving service delivery and maintaining high-quality standards in a fast-paced environment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service & Call Center Representative
Auto Spare Parts & Car Service Center
Cairo
05.2024 - Current
Handling inbound and outbound customer calls in a professional and courteous manner.
• Responding to customer inquiries and providing accurate information about products and services.
• Recording customer orders and transactions using internal systems.
• Performing data entry and preparing reports using Microsoft Excel.
• Resolving customer issues and complaints efficiently to ensure customer satisfaction.
• Following company policies and procedures to maintain service quality.
• Coordinating with team members to improve service delivery and workflow.
• Maintaining accurate customer records and updating databases regularly.
• Managing high call volumes while maintaining attention to detail and service quality.
Customer Service & Call Center Representative
Auto Spare Parts & Car Service Center
Cairo
05.2024 - Current
Handling inbound and outbound customer calls in a professional and courteous manner.
• Responding to customer inquiries and providing accurate information about products and services.
• Recording customer orders and transactions using internal systems.
• Performing data entry and preparing reports using Microsoft Excel.
• Resolving customer issues and complaints efficiently to ensure customer satisfaction.
• Following company policies and procedures to maintain service quality.
• Coordinating with team members to improve service delivery and workflow.
• Maintaining accurate customer records and updating databases regularly.
• Managing high call volumes while maintaining attention to detail and service quality.
Education
Associate of Arts - Art History
Ain Shams University
Cairo 07.2021 - 12.2025
Skills
- Art history analysis
- Microsoft Excel
- Customer service
- Research skills
- Customer Service
- Call Center Operations
- Client Handling
- Communication Skills
- Problem Solving
- Data Entry
- Microsoft Excel
- Microsoft Word
- CRM Systems
- Time Management
- Teamwork
- Attention to Detail
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Timeline
Customer Service & Call Center Representative
Auto Spare Parts & Car Service Center
05.2024 - Current
Customer Service & Call Center Representative
Auto Spare Parts & Car Service Center
05.2024 - Current
Associate of Arts - Art History
Ain Shams University
07.2021 - 12.2025