AMIRA YOUSSEF
IT Manager
Cairo
Summary
Strategic IT Leader with over 20 years of professional experience in international enterprise environments. Expert in leading large-scale IT projects, from infrastructure modernization to the implementation of emerging technologies like AI and VR. Proven track record in overseeing network operations, managing IT budgets, and enforcing strict data protection and cybersecurity policies. Exceptional communicator with a focus on collaborative leadership and operational excellence in educational institutions.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Lead System Administrator
Cairo American College
01.2008 - Current
- Systems & Network Oversight: Lead all aspects of IT infrastructure, managing a cross-platform environment of Mac, Windows, and Chromebooks.
- Strategic Project Management: Directed the deployment of immersive VR learning experiences and AI tools (Magic School AI) to enhance instructional delivery.
- Budgeting & Procurement: Conducted comprehensive budget analysis for technology resources, optimizing funds and managing vendor ordering processes.
- Security & Compliance: Developed and implemented policies for device encryption, password security, and automated software updates.
- Advanced Cybersecurity: Enhanced the organization’s security posture using JAMF Protect and the Prey Project to track and secure mobile assets.
- Network & Authentication: Managed enterprise wireless systems through the implementation of FreeRADIUS integrated with Google Secure LDAP.
- Cloud & User Management: Oversee thousands of Google Workspace accounts, Chromebook enrollments, and cloud-based file distribution points.
- End-User Support & Training: Conduct professional development and training for staff and teachers to ensure smooth technology adoption.
IT Support Engineer
AED - USAID IELP2
01.2000 - 01.2004
- Provided technical support and infrastructure maintenance across Windows and Apple systems.
- Managed account provisioning, printer services, and backup systems to ensure system stability and business continuity.
Education
Bachelor of Engineering - Communication & Electronics
Cairo University
Cairo, EgyptSkills
macOS and iOS administration
Accomplishments
- Migrated 3,000+ user accounts from Open Directory to Linux LDAP, integrating with Google Workspace for improved scalability and reliability.
- Transitioned macOS device management from AirWatch to Jamf Pro, ensuring seamless enrollment and policy continuity.
- Enhanced cybersecurity with proactive endpoint protection via Jamf Protect.
- Implemented student safety solutions using Jamf Safe Internet and Impero Education Pro.
- Managed 1:1 Chromebook program upgrades, licenses, and lifecycle performance.
- Drove instructional innovation through AI tools (Magic School AI) and VR classroom pilots.
- Deployed Destiny Discover Library Manager to improve usability and student access.
References
Upon request
Certificates & Conferences
- Apple Certified Support Professional - June 2024
- JAMF Certified Tech (JAMF 200) - JAMF Pro - July 2021
- Linux System Administration Training, 2021, USA
- Vanderbilt University - Agentic AI and AI Agents for Leaders - July 2024
- IBM Generative AI Prompt Engineering Basics - July 2024
- Artificial Intelligence Conference, 2024, Paris
- Brooklyn Academy - Digital Transformation & AI - Actively undertaking
- ITIL 4 Foundation - Actively undertaking
Timeline
Lead System Administrator
Cairo American College
01.2008 - Current
IT Support Engineer
AED - USAID IELP2
01.2000 - 01.2004
Bachelor of Engineering - Communication & Electronics
Cairo University