AMMAR ELGAYAR
SUPERVISOR
DUBAI,UAE
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Supervisor
LUQA RESTAURANT
DUBAI, UAE
08.2022 - Current
- Managed staff rotas, planning workloads effectively and strategically.
- Built customer retention and satisfaction by delivering top-quality service.
- Guided and coached staff to achieve individual growth and sales production targets.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Dealt with customer complaints and rectified product and service issues.
- Promoted programmes and merchandise sales to grow and maximise income.
Captain Waiter
KASAB RESTAURANT IN POINT MALL
DUBAI, UAE
10.2018 - 08.2022
- Delivered quality service by providing warm and welcoming environment.
- Maximised covers by monitoring dining room for seating availability.
- Organised seating for groups and guests with special needs.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Upsold sides and beverages to increase restaurant revenue.
- Managed new and existing reservations using computer software or applications.
- Coordinated inventory and restocked condiments and consumables.
- Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
- Followed checklists for shift start and end to help with smooth transitions.
- Encouraged repeat business by presenting clean and welcoming dining environment.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
Waiter
Arous Damesh Restaurant
Dubai
02.2016 - 11.2018
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Education
Bachelor of Business Administration - TURISM AND HOSPITALITY
09.2012 - 08.2016
Skills
- Team supervision
- Customer rapport
- Operations management
- POS operation
- Business development
- Business analysis
- Inventory oversight
- Financial management
Languages
English
Fluent
Arabic
Fluent
Timeline
Supervisor - LUQA RESTAURANT
08.2022 - Current
Captain Waiter - KASAB RESTAURANT IN POINT MALL
10.2018 - 08.2022
Waiter - Arous Damesh Restaurant
02.2016 - 11.2018
Faculty of Tourism and Hotels Helwan University - Bachelor of Business Administration, TURISM AND HOSPITALITY
09.2012 - 08.2016
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