Head Of Investment And Promotion Department At The General Economic Authority
Ismailia,IS
Summary
professional poised for a role in service management, offering extensive experience in optimizing customer service operations and enhancing client relations. Recognized for exceptional team collaboration skills and a strong ability to adapt to evolving business needs. Expertise includes implementing service improvement strategies and effective conflict resolution, complemented by a solid background in marketing, sales support, and supply chain coordination. Committed to delivering outstanding service and driving organizational success through innovative solutions.
Work History
Investor Service Specialist
General Authority for the Economic Zone of the Suez Canal
01.2018 - Current
Worked in Investor’s services department for 5 years.
Managing investor service as a focal point for establishing companies
Issue construction licenses, Operating licenses and foreign work permits.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Trade Logistics & International Transport
Arab Academy For Science Technology & Maritime Transport
Cairo
04.2001 -
Skills
Service delivery optimization
Accomplishments
Background includes training at Gulf Agency Company (GAC) in logistics and supply chain operations.
previous work with Palm Hills Developments in project coordination and administrative support. Skilled in communication, organization, and cross-departmental collaboration.
professional with over 8 years of experience at the Suez Canal Economic Zone, including 5 years in the One-Stop Shop Department and 3 years in Investor Relations and Promotion. Experienced in green hydrogen projects, investment facilitation, and stakeholder engagement, with a proven ability to streamline operations and support strategic investment initiatives.
COURSES
Trained in the logistics department, supporting import/export operations at gulf agency company.
Internship program at the at the client relations department at palm hills developments
English Language course at Berlitz institute.
Seminar on Development Experience of Shenzhen Special Economic Zone for the Belt and Road Countries (China, Oct. 2024)
October 10th, 2024 to October 23rd, 2024 in Shenzhen, the People's Republic of China
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Certification
Gulf Agency Company
hobby
Actively participate in open-water swimming competitions.
Achieved 3rd place in the 2022 Oceanman International Race.
Achieved 4th place in the 2024 Oceanman International Race.
Successfully completed multiple long-distance open-water swimming events with strong results.
Timeline
Ministry of Commerce People's Republic of China
10-2024
Investor Service Specialist
General Authority for the Economic Zone of the Suez Canal
01.2018 - Current
Palm Hills Developments
08-2017
Gulf Agency Company
08-2016
Bachelor of Science - Trade Logistics & International Transport
Arab Academy For Science Technology & Maritime Transport
Procurement Manager – North Sector at General Authority for Suez Canal Economic ZoneProcurement Manager – North Sector at General Authority for Suez Canal Economic Zone