AMMAR YASSER SALAMA
Bachelor Of Commerce
Suez
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Center And Cash industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of post-secondary education
Work History
Call Center Representative
Training
Cairo
06.2022 - 07.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Assisted customers by answering questions and responding to inquiries.
- Educated customers on company systems, form completion and access to services.
Education
High School Diploma -
Hassan Kamil High School
Egypt 09.2013 - 04.2015
Associate of Arts - Commercial And Advertising Art
Suez University
Suez 09.2015 - 06.2020
Skills
Customer support
undefinedTimeline
Call Center Representative
Training
06.2022 - 07.2022
Associate of Arts - Commercial And Advertising Art
Suez University
09.2015 - 06.2020
High School Diploma -
Hassan Kamil High School
09.2013 - 04.2015
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