Amr AbdelHakim Ibrahim Attia
Banking Remittance Processing And Investigation
6 of October City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or Financial institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Outward remittance processor
Commercial International Bank Egypt-C.I.B
9 2020 - Current
- Achieved consistently high levels of accuracy when inputting payment data into systems, reducing discrepancies and reconciliation issues
- Input financial data and produced reports using Swift alliance,T24 and Business automation workflow.
- Responsible for Customer's instructions for outward remittances received from branches via BPM(Business process manager)
- Instruction received from other banks/financial institutions in favor of third party
Process to issue/amend/cancel electronic bank statement to be sent via swift system upon client request - Process to issue/amend/cancel standing orders
- Issuing bank drafts upon receiving instructions from customer request/different centralized departments.
Senior Universal Teller
Commercial International Bank Egypt-C.I.B
03.2014 - 08.2020
- Responsible for handling all cash requests including cash deposits, withdrawals, Checks and transfers in addition of branch Main vault and ATM's replenishment and daily proofs.
Customer services representative
Piraeus Bank Egypt
12.2013 - 03.2014
- Responsible for Opening accounts
- Issuing cheque books
- Selling different bank products
- Handling all customer complaints and needs.
Education
Bachelor of Business And Economics - Accounting
Misr University For Science And Technology-M.U.S.T
Egypt 09.2007 - 07.2011
Skills
Multitasking Abilities
Problem-solving aptitude
Task Prioritization
Customer Relations
Time Management
Teamwork and Collaboration
Time management abilities
Analytical Skills
Precision and Accuracy
Training Experiences
- Nationale Societe General Bank(NSGB), Individuals banking and Customer service department, Summer 2010
- Nationale Societe General Bank(NSGB), Electronic Banking, Summer 2008
- International company for leasing (incolease), Financial department, Summer 2010
Personal Information
- Date of Birth: 10/20/89
- Nationality: Egyptian
- Marital Status: Married
Training
- Payment training-SWIFT ISO 20022-2024
- Releiving your tension-2023
- Emotional Agility-2022
- Maze Business simulation-2022
- Creative decision making-2021
- Stress management-2019
- Time to plan-2019
- Reputational risk-2018
- I care program for tellers-2017
- From good to great program-2017
- The smart tellers-2015
- Induction at CIB -2014
Including communication skills, customer services, business etiquette, and teller school.
- Anti Money laundry course-2014
- Principles of Banking Certificate (2011)-Egyptian banking institute.
Timeline
Senior Universal Teller
Commercial International Bank Egypt-C.I.B
03.2014 - 08.2020
Customer services representative
Piraeus Bank Egypt
12.2013 - 03.2014
Bachelor of Business And Economics - Accounting
Misr University For Science And Technology-M.U.S.T
09.2007 - 07.2011
Outward remittance processor
Commercial International Bank Egypt-C.I.B
9 2020 - Current