Amr Ahmed Mohamed Sheded

6 October Gardens

Summary

Dynamic Customer Service Engineer with NCR Corporation, skilled in diagnosing and repairing ATMs. Proficient in C programming and embedded systems, I excel in delivering technical solutions while fostering strong customer relationships. A self-motivated team player, I consistently enhance operational efficiency and drive customer satisfaction through effective communication and leadership.

Overview

years of professional experience

Work History

Customer Service Engineer

NCR Corporation

03.2022 - Current

Conducted on-site diagnostics and service calls to identify issues with equipment and systems.
Performed diagnostic tests to assess functionality of products.
Collaborated with clients to discuss problems and provide effective solutions.
Resolved technical issues to ensure optimal product performance.
Execute preventive maintenance on ATMs to enhance operational efficiency, and minimize downtime.
Handled customer interactions both in person and via phone communications.
Compiled regular operational and technical reports for management assessment.
Installed and performed minor repairs to hardware, software or peripheral equipment.
Collaborated with internal teams to ensure efficient resolution of customer issues.
Identified customer needs and provided solutions to meet their requirements.
Performed system maintenance activities such as installing upgrades and patches.

Technical Support Engineer

CMYK PRINT SOLUTION

01.2021

Installation of new machines following manuals.
Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
Stayed informed of new product features and technologies with attention to internal and market development.

Education

Bachelor of Engineering - Mechatronics Department

Helwan University

07-2019

Skills

Basic concepts of embedded systems
C programming
Data structures
AVR microcontrollers interfacing
C for embedded applications
Real-time operating system
C programming
Object-oriented programming
Software engineering
Embedded tools
HW Labs

Eclipse
Code blocks
Proteus
SolidWorks
Visual Studio
Microsoft Office
Self-motivated
Active team member
Leadership skills
Good speaker presentation skills
Sociable

Personal Information

Date of birth: 27 Feb 1994
Gender: Male
Nationality: Egyptian

Projects

Stopwatch, developing a system that controls the stopwatch time and displays it on 7-segment displays, GPIO, timer, external interrupts, 7-segments, ATmega16
Fan speed controller with temperature, developing a system that controls the speed of a fan depending on the temperature, GPIO, ADC, PWM, LM35 sensor, LCD, DC motor, ATmega16
Distance measuring system, developing a system that measures the distance and displays it on LCD, GPIO, ICU, ultrasonic sensor, and ATmega16
Door locker security systems develop a system to unlock a door using a password, GPIO, keypad, LCD, timer, UART, I2C, EEPROM, buzzer, DC motor, and ATmega16

Languages

Arabic

First Language

English

Intermediate (B1)

German

Elementary (A2)

Timeline