Amr Ali Raslan
Pharmacist
Ashmun
Summary
Accurate Hospital Pharmacist with outstanding interpersonal skills maintains positive relationships with customers, vendors and medical professionals. In-depth knowledge of healthcare organizations and insurance providers. Committed to preparing and dispensing medications in accordance with established hospital guidelines.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Hospital Pharmacist
El-Araby Hosbital
01.2022 - 02.2025
- Verified safety and accuracy of physician orders.
- Dispensed and procured medicinal products and supplies used in hospital.
- Developed effective relationships with physicians, nurses, and other healthcare professionals to ensure optimal communication and collaboration in patient care.
- Provided accurate drug information to healthcare providers on the safe use of medications within the hospital setting.
- Assisted with the development of clinical practice guidelines and protocols to ensure evidence-based medication use across the institution.
Pharmacy Manager
Own Pharmacy
01.2021 - 12.2024
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed strong relationships with healthcare providers, ensuring seamless coordination of care for patients.
- Enhanced patient safety with thorough drug utilization reviews and monitoring potential drug interactions.
Call Center Representative
Bazid Pharmacies
09.2020 - 06.2021
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Bachelor - Pharmaceutical Medicine
Faculty of Pharmacy
Tanta, Egypt 04.2001 -
Skills
Dispensing medications
Timeline
Hospital Pharmacist
El-Araby Hosbital
01.2022 - 02.2025
Pharmacy Manager
Own Pharmacy
01.2021 - 12.2024
Call Center Representative
Bazid Pharmacies
09.2020 - 06.2021
Bachelor - Pharmaceutical Medicine
Faculty of Pharmacy
04.2001 -
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