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Amr Atef
Heliopolis, Cairo
Summary
More than 16 years of experience in the Telecommunications market with specialization in the field of Wireless Mobile Services, maintaining, supporting, configuring and designing radio access networks (RAN). Project Management Professional diploma (PMP) certified from Regional Information Technology Institute RITI), Cairo, November 2013. Data Analysis using Excel 2010 & Power BI . June 2019 Certified Business Analysis Professional (CBAP) - September 2021 ITIL Foundation certified, October 2016. Team player with excellent interpersonal, communications and presentation skills allowing an effective performance in multi-cultural environment.
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 16 years of management performance.
Results-driven Area Manager accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for Telecommunications.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Area Manager
Orange
Cairo
04.2022 - Current
- Managing Orange RAN Support team and directing the team’s day-to-day activities to perform network Operational and RQA actions
- Managing MS & RAN Support engineers/Supervisor and Senior Supervisor engineers and setting their appraisals
- Creating team’s short and long term plans in order to meet technical department and overall company objectives
- Technical Management centre SPOC for different organization projects with different operators/vendors
- (I.e
- WE National roaming Tender, Vodafone roads national roaming project, L3 Care Support and Vendor Managed service technical and financial agreements/contracts,).
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Oversaw budget planning, strategy development, community outreach for organization.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
RAN Support Senior Supervisor
Orange
Cairo
04.2011 - 03.2022
- Applying penalties in case mistakes were done by Supplier or thresholds were not met
- Perform hourly checks on network KPIs and take necessary actions from OMC-R side
- Send the detected problem to the concerned teams (maintenance, optimization, production, BSS planning, core, rollout, VAS, IN …) if not solved from our side
- Follow up with different teams the progress of problems resolution and ensure having feedbacks within agreed upon time
- Receive optimization modifications’ requests and take the necessary actions to resolve the problems or direct it to the concerned teams
- Escalating the severe cases to the vendor’s high level support and ensure following up the progress of problems resolution within SLA
- Supporting NOC team (L1 operations team) in case L2 actions are needed from my side
- Supporting NOC team (L1 operations team) in case L2 actions are needed from my side
- Send daily/weekly reports for the network health
- Performing monthly presentation to other corporate teams to show the KPIs status and actions taken to maintain the agreed upon thresholds
- Attending meetings and taking decisions on behalf of my team (Team’s SPOC)
- Attending video and conference calls with France Télécom & Orange on behalf of all operation teams
- Handling different customer complaints (Voice/ data) and ensure resolving them within SLA to ensure customer satisfaction.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Principal RAN Engineer
Mobinil
Cairo
05.2008 - 03.2011
- Perform daily checks to maintain the network quality through OMC-R (operation and maintenance centre) and NPO (network performance optimizer) tools for both 2G and 3G technologies for different BSS suppliers (ALU, HUAWEI, NSN, ZTE, Motorola)
- Perform all possible BSS operations on all network element levels (cell, BTS, BSC, transcoders, RNCs…) for both 2G and 3G technologies for different BSS suppliers
- Auditing on all BSS suppliers based on my well knowledge and study for those vendors and ensures that the agreed upon KPIs are fulfilled
- Utmost responsibility for the network health daily checks via daily statistics (call setup, drop call, quality problems, handover problems, paging overflow…….) and daily hardware checks
- Making sure that all the suppliers’ tests are done according to Orange Standards
- Performing acceptance tests with the supplier, prepare acceptance sheets and check lists
- Implementing all BSS S/W upgrades and corresponding fix releases delivered by supplier
- Handle network problems detected through counters and sending/supporting field engineers if needed
- Implementing all BSS expansion work, BTS TRX upgrade, BSC capacity upgrade
- Reporting all network problems that need action like traffic blocking, handover failures, etc.., and taking actions for problems that are in the BSS support scope of work.
- Developed team communications and information for meetings.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Identified issues, analyzed information and provided solutions to problems.
RAN Engineer
Mobinil
06.2005 - 03.2008
- TRX upgrade project [Responsible for upgrading, supporting and quality monitoring of Mobinil "Motorola equipment" Working on upgrade actions for Inside Cairo region
- OMC Technical support and Quality management
- Perform OMC configuration management (creation, upgrade, swapping & GPRS operations).
Supervision Engineer
Mobinil
Cairo
12.2004 - 06.2005
- Monitoring Mobinil, taking level-1 actions, escalating & raising tickets to the concerned teams.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Conducted research, gathered information from multiple sources and presented results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Led projects and analyzed data to identify opportunities for improvement.
- Adhered to social distancing protocols and wore mask or face shield.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Electronics and Electrical - Engineering
HTI
Cairo 10.1999 - 06.2004
High School Diploma -
B.B.C INTERNATIONAL SCHOOL
Cairo Egypt 09.1998 - 05.1999
Skills
Project managementundefined
Certification
• Project Management Professional diploma (PMP) certified from Regional Information Technology Institute RITI)
Interests
Art
Music
Economics
History
Hobbies
Swimming
Yoga
Football
Tennis
Timeline
Area Manager
Orange
04.2022 - Current
• Certified Business Analysis Professional (CBAP)
09-2021
• Data Analysis using Excel 2010 & Power BI
06-2019
• Project Management Professional diploma (PMP) certified from Regional Information Technology Institute RITI)
11-2013
RAN Support Senior Supervisor
Orange
04.2011 - 03.2022
Principal RAN Engineer
Mobinil
05.2008 - 03.2011
RAN Engineer
Mobinil
06.2005 - 03.2008
Supervision Engineer
Mobinil
12.2004 - 06.2005
Bachelor of Electronics and Electrical - Engineering
HTI
10.1999 - 06.2004
High School Diploma -
B.B.C INTERNATIONAL SCHOOL
09.1998 - 05.1999
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