Amr Atef
Area Manager, RAN Operations
Cairo
Summary
Dynamic professional specializing in transforming complex multi-vendor RAN environments into predictable, high-quality networks with a focus on speed and scalability. Proven expertise in optimizing network performance and ensuring seamless integration across diverse platforms. Committed to delivering innovative solutions that enhance operational efficiency and drive business success. A results-oriented approach fosters collaboration and empowers teams to achieve ambitious goals in fast-paced settings.
Overview
4
4
Languages
3
3
Certifications
22
22
years of professional experience
Work History
Area Manager, RAN Support & RQA
Orange Egypt
Cairo
04.2022 - Current
- - Lead a multi-level RAN Support organization (L1–L3) covering day-to-day operations, KPI governance, and incident response across multi-vendor 2G/3G/4G/5G footprint.
- - Serve as technical SPOC for cross-operator/vendor initiatives (e.g., WE National Roaming Tender, Vodafone Roads Roaming, Vendor MS agreements) aligning SLAs, penalties, and financial terms.
- - Built and executed short/long-term operations plans; drive KPI reviews and monthly exec briefings; orchestrate corrective action plans with technical & admin stakeholders.
- - Represented Corporate Sales in high-stakes customer meetings, addressing churn/port-out risks and retaining enterprise accounts by resolving network-related concerns.
- - Proactively contacted end customers when complaints arose, acting as a bridge between technical teams and corporate sales to ensure rapid resolution and preserve loyalty.
- Led cross-functional teams to implement RAN support initiatives, enhancing operational efficiency.
- Developed and executed quality assurance protocols, resulting in improved service reliability.
- Managed resource allocation for RAN projects, optimizing team performance and project timelines.
- Coordinated training programs for staff, fostering skill development and enhancing team capabilities.
- Monitored RAN performance metrics, identifying trends to drive continuous improvement initiatives.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Spearheaded process improvement initiatives, streamlining workflows and reducing operational bottlenecks.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Senior Supervisor, RAN Support
Orange Egypt
04.2011 - 03.2022
- Performed hourly health checks on KPIs to monitor performance metrics. Collaborated with various teams to troubleshoot and resolve technical problems. Escalated significant concerns to vendor high-tier support under established contract SLAs.
- Provided corporate teams with weekly and daily reports on network health and monthly KPI presentations. Addressed enterprise and VIP complaints, consistently meeting service level agreement expectations.
- Worked alongside corporate sales to alleviate VIP complaints through direct customer engagement, elucidating technical solutions, and restoring assurance in network performance.
- Enhanced retention strategies through oversight of port-out risk cases and coordination with technical and quality teams to ensure timely corrective actions within SLA.
- Led technician team in resolving issues and refining operations, boosting service excellence.
- Executed standardized practices for equipment maintenance, contributing to reduced downtime and improved operational efficiency.
- Partnered with cross-functional teams to integrate innovative technologies, optimizing support processes and elevating user experience.
- Guided junior staff in ran systems and troubleshooting techniques, cultivating culture of continuous improvement and knowledge sharing.
Principal RAN Engineer
Mobinil (Orange)
05.2008 - 03.2011
- - Operated OMC-R/NPO for 2G/3G across ALU, Huawei, Nokia, ZTE, Motorola; executed BSS ops at cell/BTS/BSC/RNC levels.
- - Led software upgrades, expansions (TRX/BSC), acceptance testing, and vendor audits against Orange standards.
- Led the design and optimization of RAN architectures, enhancing system performance and reliability.
- Collaborated with cross-functional teams to implement advanced network solutions, improving user experiences.
- Directed troubleshooting efforts for complex RAN issues, resulting in minimized downtime and enhanced service availability.
- Oversaw the deployment of new technologies in RAN systems, driving operational efficiency and innovation.
Supervision Engineer
Mobinil
12.2004 - 06.2005
- Supervised NOC events, performed L1 actions, and assigned tickets to relevant resolver groups for effective issue resolution.
Education
B.Sc. Electronics & Electrical Engineering - Communications
HTI
Cairo01-2004
Skills
RAN operations management
RAN support
Performance analysis
KPI monitoring
KPI management
Network performance analysis
Vendor contract management
Cross-departmental leadership
Service reliability
Complaint resolution
Certification
PMP (RITI)
Timeline
Area Manager, RAN Support & RQA
Orange Egypt
04.2022 - Current
Senior Supervisor, RAN Support
Orange Egypt
04.2011 - 03.2022
Principal RAN Engineer
Mobinil (Orange)
05.2008 - 03.2011
Supervision Engineer
Mobinil
12.2004 - 06.2005
B.Sc. Electronics & Electrical Engineering - Communications
HTI