Summary
Overview
Work history
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Amr El-khadrawy

Amr El-khadrawy

Cairo,Egypt

Summary

Accomplished professional with extensive expertise in customer retention, decision-making, and new account development. Proven track record in enhancing profit margins through strategic pricing and cost optimisation. Adept at effective communication, proactive problem-solving, and client relationship building. Demonstrated success in achieving sales targets, negotiating contracts, and providing technical sales support. Committed to business development and delivering comprehensive sales training to drive team success.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work history

Sales manager

Microfilm Egypt
Cairo, Egypt
01.2017 - Current
  • Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
  • Pioneered the implementation of CRM systems for improved data management and customer relations.
  • Allocated teams, materials and calendar space for individual projects.
  • Developed marketing plans to support department strategies.
  • Responsible for developing and guiding institutions through the process of digital transformation, ensuring they adopt and integrate the latest technologies to improve operational efficiency, innovation, and competitiveness.
  • Managed the sales process for both hardware and software solutions, including identifying client needs, presenting products, and closing sales.
  • Drove sales of Enterprise Content Management (ECM) software, offering customized solutions to optimize document management and business processes for clients.
  • Led sales efforts for the Kodak Alaris Scanner, demonstrating its features and benefits to clients, and providing tailored solutions based on customer.


Branch manager

Nespresso
Cairo, Egypt
01.2013 - 01.2017
  • Created and led successful business culture focused on performance.
  • Coordinated with other branches for seamless service delivery.
  • Managed daily operations to ensure smooth running of the branch.
  • Established strong rapport with stakeholders to enhance business credibility.
  • Led marketing efforts for Nespresso products, including developing and executing strategies to increase brand visibility, drive sales, and engage customers through targeted campaigns and promotions.

Sales executive

Juhayna Group
Giza, Egypt
11.2011 - 01.2013
  • Presented sales data and insights to leadership to aid strategy development and planning.
  • Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
  • Articulated product features and specifications in customer-centric language based on their priorities.
  • Enhanced new business acquisition through strategic networking and lead generation.
  • Managed the sales and marketing of Juhayna products, focusing on promoting brand awareness, driving product sales, and developing effective strategies to expand market reach and customer engagement.

Education

bachelor of commerce - Accountant

Faculty of commerce - Cairo Universty
Cairo
08.2007 - 05.2011

Sales Skills - Sales in tough time

American Chamber
Giza
02.2014 - 08.2014

Online Course - Digital Transfomation

Kodak Alaris
Dubai
04.2021 - 07.2021

Skills

  • Customer Retention Tactics: Developed and implemented strategies to retain clients and build long-term relationships
  • Decision-Making Authority: Exercised decision-making power in key business activities, including pricing, product offerings, and client contracts
  • New Account Development: Identified and developed new business accounts, expanding the customer base and increasing revenue streams
  • Profit Margin Enhancement: Focused on improving profitability by optimizing pricing strategies and reducing operational costs
  • Effective Communication: Delivered clear, concise communication with both clients and internal teams to ensure successful project delivery and client satisfaction
  • Proactive Approach: Took initiative in identifying opportunities, resolving issues, and delivering customer-focused solutions
  • Customer Segmentation: Applied segmentation strategies to tailor offerings to distinct customer needs and maximize market penetration
  • Client Relationship Building: Cultivated strong relationships with clients, resulting in high levels of customer satisfaction and repeat business
  • Target Achievement Focus: Maintained a results-driven focus to consistently meet and exceed sales targets
  • Contract Negotiation: Led negotiations to secure favorable contract terms with clients, ensuring mutually beneficial agreements
  • Sales Goal Attainment: Achieved and surpassed sales goals through strategic planning and execution of sales initiatives
  • Direct Sales Techniques: Utilized direct sales methods, including cold calling, prospecting, and face-to-face meetings to secure new business
  • Technical Sales Support: Provided technical expertise and product knowledge to assist customers in making informed purchasing decisions
  • Self-Motivation: Demonstrated a high level of self-motivation and discipline in managing daily activities and achieving goals
  • Business Development: Contributed to the overall growth of the business by identifying new markets, products, and partnership opportunities
  • Sales Reporting: Regularly reported on sales performance, customer feedback, and market trends to senior management
  • Sales Training: Delivered training to new and existing sales staff, equipping them with the skills and knowledge to succeed in the field

Languages

Arabic
Native
English
Fluent

Timeline

Online Course - Digital Transfomation

Kodak Alaris
04.2021 - 07.2021

Sales manager

Microfilm Egypt
01.2017 - Current

Sales Skills - Sales in tough time

American Chamber
02.2014 - 08.2014

Branch manager

Nespresso
01.2013 - 01.2017

Sales executive

Juhayna Group
11.2011 - 01.2013

bachelor of commerce - Accountant

Faculty of commerce - Cairo Universty
08.2007 - 05.2011

Similar Profiles

Create profile
Amr El-khadrawy