Amr El-Shafie
Cairo
Summary
Seeking a challenging and responsible position in a multinational automotive company, where I can utilize my skills and enhance my experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Workshop Team Leader
GB Corp (GHABBOUR AUTO)
HYUNDAI ABU-RAWASH, OCTOBER
10.2023 - Current
- Led a team of technicians in the Hyundai service center, overseeing their daily activities and ensuring efficient workflow.
- Managed and distributed work orders, optimizing technician assignments based on their skills and expertise.
- Implemented standard operating procedures (SOPs) to streamline maintenance processes and improve overall efficiency.
- Monitored and maintained quality control standards to ensure high-quality service delivery to customers.
TEAM LEADER
MAGIC AUTO SERVICE (BMW)
05.2022 - 10.2023
- Performing maintenance and repair on customer vehicles
- Identifying vehicles' problems using the diagnostic equipment
- Explaining automotive repairs and issues and providing great customer service
- Interfacing with Product Engineering regarding new control system technologies that require new diagnostics service procedures and support.
WORKSHOP MANAGER
SMART SERVICE (Multi-brand)
02.2021 - 05.2022
- Manager of I FIX AUTO (automotive service center)
- Responsible for the management of workshop staff and ensuring all matters related to mechanical and electrical services are correctly achieved
- Managing and allocating project resources to ensure that the optimum time, cost, quality, safety, and environmental targets are achieved
- Providing guidance and expert advice to the technicians for quality assurance.
Technical Support Representative
VODAFONE Egypt
01.2020 - 08.2020
- Providing a professional first technical point of contact for the customer
- Diagnosing fault-related cases by effectively utilizing software diagnostics and other network utility programs.
Education
Bachelor of Engineering - Petroleum
Future University in Egypt
New Cairo01.2018
Skills
- Proficiency in the use of various scan tools (Launch, BMW ISTA, G-scan2, etc)
- Oscilloscopes and reading duty cycles
- Wiring diagrams reading and electric problems detection
- Engines rebuild
- Fair job load distribution and proficiency in workshop management
- Create, maintain and enter information into database
- Schedule and confirm appointments for customers
- Presentation and Communication skills
- Time Management
- Programming
- Project Coordination
- Problem solving
- Microsoft Office tools
- Eager to learn new technologies
- Adaptable, ambitious and quick learner
- Work as individual or team player
- Team Supervision
Residence
Downtown, Cairo, Egypt
Military Status
Fulfilled
Personal Information
- Date of Birth: 01/22/96
- Nationality: Egyptian
- Marital Status: Single
Training
- 08/2020 to 02/2021 Full program in Automotive systems at Amir & Joseph Service Centre powered by PEUGEOT and CITROEN
- Automotive electrical circuits.
- wiring diagrams and electronic principles.
- Automotive sensors and actuators.
- Multiplex data bus (CAN & LIN) networks.
- Ignition, fuel control and engine management.
- Chassis electrical (ABS, EBD, ESP, brake assist, etc.).
- Security and safety systems (Airbags, tensioners and cruise control).
- Comfort and HVAC systems. Comfort and HVAC systems.
Certification
- Participating and passing the national and international level of in-company trainers held in GIZ Egypt.
- Applying teaching techniques like (Brainstorming, Case studies, Role-playing and Simulations. etc.).
- Final project’s topic was about (Train the students on how to use the scan tool on vehicles).
Languages
Arabic, English
Native language
Timeline
Workshop Team Leader
GB Corp (GHABBOUR AUTO)
10.2023 - Current
TEAM LEADER
MAGIC AUTO SERVICE (BMW)
05.2022 - 10.2023
WORKSHOP MANAGER
SMART SERVICE (Multi-brand)
02.2021 - 05.2022
Technical Support Representative
VODAFONE Egypt
01.2020 - 08.2020
Bachelor of Engineering - Petroleum
Future University in Egypt