Amr Hassan

• Moderating Renewal of plans for customers who's plans were about to end and didn't know which are new plans available, so E-mailing them and providing them with recommended plans then input information on Sherpa health insurance system.
• we were team of 15 people me and a colleague were managing operation for Clint in source. and campaign went well and as planned. we even finished before Deadline .

• Provided expert consultation to Engineers and Technicians, recommending appropriate products and services based on their Customers needs.
• Ensured data security by implementing the Be Cyber smart Protocol
• Maintained up-to-date knowledge of industry trends, technologies, and best practices to provide informed guidance during consultations with clients.

** Selling Mobile lines and Phones to New and Existing customers. and sold 235 New lines and 175 Phones (mostly with the lines).

** That Set me up in a position for a promotion to a sales supervisor after hitting the target constantly for several consecutive months. And That position responsibility is to assist new sales and under achieving agents To Improve there Performance.

• Provided exceptional support to outside sales representatives, enabling them to focus on generating new business opportunities.
• Maximized upselling opportunities by keeping current on evolving product offerings as well as complementary items or services that could benefit customers further.
• Evaluated competitor offerings regularly in order to remain informed about industry advancements while maintaining a competitive edge.

** Helping customer's Face their crisis by assisting them Lowering there Bills and maintaining Entertaining Internet and T'V service with Optimum.

** Handling Angry Customers on the Frontline when they need to speak to a Manager and Assisting Teammates to Overcome their fear of Dealing with the customers who Upset about the Bills and the prices.

** Creating a Group sessions after Shifts to Spread a Positive and Supportive Group so we can all achieve Monthly targets with the help of the manger.