Amr Galal
Head Of Computer’s Security Department (Security Operations Sector)
Giza
Summary
Experienced IT Help Desk and Data Entry Specialist with a Graphic Design background, complemented by a strong aptitude for quickly learning and mastering new technologies, including ERP systems and the Software Development Life Cycle (SDLC). I possess a solid understanding of algorithms and I am a passionate team player who thrives in collaborative development projects.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Head of Computer's Security department (Security operations sector)
Cairo Airport Company "CAC"
11.2018 - Current
- Maintain computer security and define user privileges
- Directly supervise data entry and information storage processes
- Determine the security level for stored data and information
- Select appropriate data storage methods and assign responsibility for data management
- Oversee the team, addressing any issues that arise
- Serve as a member of the Emergency Committee for Airport Operations.
Technical Support and Event Co-ordinator
Pure spot Events Management (Part Time)
- Current
- Provide technical support for events and workshops
- Manage all technical aspects (visual, audio, electronics) of halls and rooms during events and workshops
- Oversee the setup and management of software and hardware equipment required for events, tailored to customer needs.
Public Relations Agent and Chairman Office Manager
Egyptian Holding Company for Airports and Air Navigation "EHCAAN"
12.2011 - 11.2018
- Monitor social media and platforms to track industry-related news
- Coordinate with foreign embassies to secure visas for employees attending training and conferences
- Organize conferences and exhibitions related to the civil aviation industry (e.g., EDSCA, ACI, AFCAC)
- Assist in organizing and managing key initiatives overseen by the company chairman
- Contribute to the digitalization of the company's archive and the implementation of a company-wide document management system
- Participate in acquiring ISO certification and serve as a member of the quality control team.
Customer support Agent For Etisalat Co. UAE
RAYA CX.
05.2011 - 11.2011
- Provide customer support to Etisalat customers across multiple branches in the UAE
- Establish online customer support for Etisalat's TV services
- Provide online customer support for Etisalat's calling and internet services in the UAE.
Education
Bachelor's Degree in Information Systems -
Faculty of Computers And Information Systems For Civil Aviation And Aerospace
09.2006 - 05.2010
Skills
Expertise in providing technical assistance during events and workshops, troubleshooting, and resolving issues related to software, hardware, and electronics
Ability to manage the technical logistics of events and workshops, including coordinating the setup of visual, audio, and electronic equipment
Proficiency in handling and configuring audio-visual systems, ensuring optimal performance during events
Strong customer support skills, especially in online and in-person environments, tailored to client needs
Effective communication with customers, colleagues, and vendors to ensure smooth operation and coordination during events
Quick and efficient troubleshooting and problem resolution in high-pressure environments, particularly during live events
Ability to manage multiple tasks and responsibilities simultaneously, particularly in fast-paced event settings
Flexibility to adjust to the specific technical needs and demands of different events and customer requirements
Militarystatus
Completed
Personal Information
- Date of Birth: 10/26/88
- Nationality: Egyptian
- Marital Status: Married
Training
- YAT Professional Diploma in Graphics Design (87 hrs.), YAT Training Center
- Preparing and organizing conferences and exhibitions Program, Leaders’ preparation center for business administration
- Workshop for implementing the ISO system, EHCAAN
- Public relations and protocols, Leaders’ preparation center for business administration
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Head of Computer's Security department (Security operations sector)
Cairo Airport Company "CAC"
11.2018 - Current
Public Relations Agent and Chairman Office Manager
Egyptian Holding Company for Airports and Air Navigation "EHCAAN"
12.2011 - 11.2018
Customer support Agent For Etisalat Co. UAE
RAYA CX.
05.2011 - 11.2011
Bachelor's Degree in Information Systems -
Faculty of Computers And Information Systems For Civil Aviation And Aerospace
09.2006 - 05.2010
Technical Support and Event Co-ordinator
Pure spot Events Management (Part Time)
- Current
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