AMR ASHRAF GHANEMA

• Provide technical support and guidance to the sales team and the customers during the sales process of an infrastructure product or service,
• Responsible for presenting technical solutions in a clear and concise manner,
• Helping potential customers understand how a product or service works and how it can meet their specific business needs,
• Answering any technical questions that potential customers may have.
• Study the client’s business needs through data gathering and analysis, understand customer requirements and provide technical solutions to meet those requirements.
• Work closely with customers on the technical requirements to provide technical solutions.
• Deliver presales presentations.
• Develop technical proposals including project sizing estimation and project plans.
• Assist and participate in developing RFI, RFP and RFQ responses.
• Collaborate with sales teams to develop proposals and presentations that demonstrate the technical capabilities of the product or service.
• Provide technical guidance and support during product demonstrations and trials.
• Build and maintain relationships with customers to ensure their technical needs are met throughout the sales process.
• Keep up with industry trends, emerging technologies, and competitive products to maintain a competitive advantage.
• Conduct training sessions for sales teams to ensure they understand the technical aspects of the product or service.

I’M RESPONSIBLE FOR MANAGING ACCOUNTS FOR RESEARCHING, SELECTING AND PURCHASING QUALITY PRODUCTS AND MATERIALS FOR INFRASTRUCTURE PRODUCTS SUCH AS DELL CLINT PRODUCTS, POWEREDGE SERVERS...ETC. ALSO NETWORKING PRODUCTS SUCH AS CISCO CATALYST SWITCHES, JUNIPER ROUTERS AND MANY MORE BUILDING RELATIONSHIPS WITH VENDORS AND NEGOTIATING WITH THEM FOR THE BEST PRICE, TECHNICAL SPECS QUANTITIES AND DELIVERY TIMESCALES.

• Attended training courses to build understanding of processes, techniques, and industry.
• Shadowed senior team members to learn all related jobs and tasks.
• Completed research, compiled data, and assisted in timely reporting.

• Maintained current software licenses and patched applications to stay up-to-date with latest features.
• Reviewed system and network performance to make proactive adjustments based on established IT policies.
• Installed and configured software and hardware.

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Memorized all company products and services to be able to answer customer questions quickly and efficiently.