Amr Hamza
Systems Opns Engineer 2
Cairo
Summary
Driven Systems Administrator with 12 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration
Overview
11
11
years of professional experience
4
4
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
System Administrator Supervisor
Ehealth
07.2024 - Current
- Administrate Universal Health Insurance project as infrastructure level and managing services by windows Server and Linux OS.
- Configure and install Clusters using Linux RedHat and windows systems.
- Collaborate with client (UHIA) to understand and achieve their requirements.
- Create and deploy Clients with VMware and Hyper-V.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring using Nagios, Prometheus tools.
- Managing Veem backup solutions.
- Implementation and integration of solutions involving Virtualization, Cloud technology, and workload orchestration into client (Data Center)
- Administrate main windows server 2022 Components such as Active Directory services, DNS, GPO, File system Resource Manager, DHCP.
- Cooperate with other IT stuff to meet the business objectives.
- Configure and deploy multiple databases types (MS SQL, PostgreSQL, Mongo and Mysql)
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Systems Opns Engineer 2
IQVIA
05.2020 - 07.2024
- System administration, monitoring, upgrading, maintenance, installation, setup, configuration, testing and deployment of systems within Windows, Linux, ESX and Virtual environments
- Ensure security hardening of systems and critical patches are being applied as necessary
- Maintain security, Antivirus and business continuity strategies
- Managing backup solutions like (Veeam and Commvault)
- Managing MS Office 365, Intune, PowerShell (scripting) and core components like AD, DHCP, DNS and File & Print
- Instrumented multiple monitoring systems (Nagios, Prometheus, Grafana)
- Implementation and integration of solutions involving Virtualization, Cloud technology, and workload orchestration into client (Data Center)
- Administrating multiple databases types (MS SQL, PostgreSQL, Mongo and Mysql)
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Provided input to team lead regarding areas for process and procedural improvement.
Senior System Engineer
CSG
03.2018 - 02.2020
- Responsible of Installation, maintenance and managing Services by windows server 2016 & 2012R2 ( Domain Controller & DNS Server - GPO Management - file systems - fail-over cluster manager - DHCP Server cluster - Backup)
- Managing VMware VSphere center 6.0 & 6.5 & Hyper V High Availability
- Planning hardware and software configurations for new installations
- Planning and implementing upgrades to hardware and software in existing installations
- Analyzing, monitoring and optimizing current system performance
- Managing firewall systems (fortigate 60d - pfsense)
- Maintain data center environment and monitor equipment to ensure its constant and optimum functional, efficient performance, conduct inspections on power and cooling systems to ensure they are operational and efficient
- Managing sub-domain under name CSG Company Caruso's American Restaurant
- Responsible of RM Systems restaurants manager & POS devices
- Responsible of CIM System ERP
- Responsible for support team to Providing ongoing technical support, maintenance and troubleshooting to network users
- Identified software issues and handled troubleshooting to resolve quickly.
- Reduced downtime for critical systems by proactively identifying potential issues and conducting preventative maintenance.
Senior System Engineer
elmarakby steel
07.2016 - 02.2018
- Engineering of SA-related solutions for various project and operational needs
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc
- In accordance with standards and project/operational requirements
- Responsible of Installation, maintenance and managing Services by windows server 2016 & 2012R2 ( Domain Controller &RODC - DNS Server - GPO Management - file systems - fail-over cluster manager - DHCP Server cluster – Veem Backup – WDS server)
- Design - Planning - troubleshoot -Implemented and managing Exchange 2013 & 2016 environment
- Perform disaster recovery and maintained databases using Exchange utilities
- Provide Tier III/other support per request from various constituencies
- Investigate and troubleshoot issues
- Repair and recover from hardware or software failures
- Coordinate and communicate with impacted constituencies
- Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities
- Configure / add new services as necessary
- Installation & implementation and Managing SCCM 2012R
System Administrator
07.2014 - 06.2016
- Installation and managing AD User and computers, DNS , DHCP, File Service, WDS
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery disks are created, and media is recycled and sent off site as necessary
- Installation, implement and managing (Dell /HP switches – AVAYA IP office – CCTV– Nano station, Rack mount, cables, fiber optics)
- Provide Support to first Level Support team & top management
- Planning hardware and software configurations for new installations
Technical Support Specialist
TE data
01.2014 - 07.2014
- Handling customers to solve ADSL problems over phone or remotely
- Setup ADSL routers and LAN Networks
- Handle open tickets with SLA
Education
Bachelor’s Degree - Information Technology
El-Madina Academy
Cairo 01.2007 - 01.2011
Skills
Client Services
System Deployment
Network Design
System monitoring
Remote Access
Network troubleshooting
Software installation
Hardware and software installation
Network administration
Windows administration
undefinedCertification
Oracle Enterprise Linux Certified Administrator
Timeline
System Administrator Supervisor
Ehealth
07.2024 - Current
Systems Opns Engineer 2
IQVIA
05.2020 - 07.2024
Senior System Engineer
CSG
03.2018 - 02.2020
Senior System Engineer
elmarakby steel
07.2016 - 02.2018
System Administrator
07.2014 - 06.2016
Technical Support Specialist
TE data
01.2014 - 07.2014
Bachelor’s Degree - Information Technology
El-Madina Academy
01.2007 - 01.2011
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