Summary
Overview
Work History
Education
Skills
Software
Languages
Timeline
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Amr Hany

Amr Hany

Banking & Finance

Summary

Dedicated and results-driven professional with a strong leadership background. Committed to optimizing operations and reducing costs to drive organizational efficiency. Known for problem-solving abilities, leveraging independent decision-making skills and sound judgment to make a positive impact on company success. Focused on streamlining processes and promoting effective teamwork. Consistently strives to exceed expectations and deliver exceptional results.

Overview

12
12
years of professional experience

Work History

Assistant Manager Commercial Operation Department

Banque Misr
02.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Identify and assess financial risks, and develop strategies to mitigate them.
  • Overseeing the entire compliance function within the bank.
  • Develop and implement compliance policies.
  • Document validation for existing bank customers, reaching out to them in case of their expiration.
  • Monitor regulatory changes.
  • Promoting a culture of compliance throughout the organization and ensuring that all employees understand their compliance responsibilities.
  • Issue secured facilities for LG, LC, and OD.
  • Support existing clients to renew facility line
  • Support existing clients settled, electronic payments.
  • Implement instant transfers to internal clients' account.
  • Follow credit facility status for existing clients. Attract new to bank.

Trade Finance Specialist

Euro Exim Bank
01.2022 - 10.2022
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Prepared comprehensive annual reports highlighting key financial metrics and achievements for stakeholders'' review.
  • Identified and addressed control matters, maintained sound processes, and compiled data for testing projections.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Offer a range of services of the Bank to promote both Local as well as International Trade, Account opening, Correspondent Banking, including inter alia.
  • Introduce and promote Bank's products to the potential customers.
  • Open lines of communication for the Bank to promote business expansion, especially in the assigned territory, by arranging meetings with potential stakeholders.
  • Promote Bank by expanding its scope, e.g.
    Opening new accounts for customers in the territory assigned or any other places to enable the clients to make swift and easy transfer of funds, and undertake other related activities to support sales of the bank's products.

Corporate Operation Service Officer

EG Bank
10.2016 - 09.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
  • Developed and maintained strong relationships with key clients, fostering long-term partnerships.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Improved overall workflow efficiency by implementing standardized procedures across the department.
  • Opening accounts for new customers, based on risk categorization, and requesting approvals for high-risk customers.
  • KYC follow-up for corporate accounts, and requesting from customers the required documents.
  • Build a good relationship with existing clients.
  • Achieving the required objectives on time.
  • Maintain the profitability of the bank.
  • Carried out day-to-day duties accurately and efficiently.
  • Identified issues, analyzed information, and provided solutions to.

Letter of Credit Officer

NBE
08.2015 - 10.2016
  • Developed key relationships with clients, providing exceptional service, and fostering long-term partnerships.
  • Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
  • Carried out day-to-day duties accurately and efficiently.
  • Dealt with clients directly to provide the highest satisfaction.
  • Organized transaction files of import goods and merchandise.
  • Followed up and executed transfers for Large Corporate.

Customer Service Intern

Raya Contact Center
03.2013 - 05.2013
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Collaborated with team members in streamlining processes for better customer experience.
  • Received positive feedback from clients, resulting in repeat business and referrals.
  • Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
  • Connected new clients with Sales team branches.

Education

Bachelors Degree of Economic And Information Syste - Finance And Investment

Misr University For Science And Technology
October
09.2012

High School Diploma -

Lycee El‐horreya High School (French)
Cairo
05.2007

Skills

Operations Management

Software

SWIFT

Oracle

Work Flow

Microsoft Office

Languages

Arabic
Native language
French
Proficient
C2
English
Proficient
C2

Timeline

Assistant Manager Commercial Operation Department

Banque Misr
02.2022 - Current

Trade Finance Specialist

Euro Exim Bank
01.2022 - 10.2022

Corporate Operation Service Officer

EG Bank
10.2016 - 09.2022

Letter of Credit Officer

NBE
08.2015 - 10.2016

Customer Service Intern

Raya Contact Center
03.2013 - 05.2013

Bachelors Degree of Economic And Information Syste - Finance And Investment

Misr University For Science And Technology

High School Diploma -

Lycee El‐horreya High School (French)

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Amr HanyBanking & Finance