SWIFT
Amr Hany
Banking & Finance
Summary
Dedicated and results-driven professional with a strong leadership background. Committed to optimizing operations and reducing costs to drive organizational efficiency. Known for problem-solving abilities, leveraging independent decision-making skills and sound judgment to make a positive impact on company success. Focused on streamlining processes and promoting effective teamwork. Consistently strives to exceed expectations and deliver exceptional results.
Overview
12
12
years of professional experience
Work History
Assistant Manager Commercial Operation Department
Banque Misr
02.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Identify and assess financial risks, and develop strategies to mitigate them.
- Overseeing the entire compliance function within the bank.
- Develop and implement compliance policies.
- Document validation for existing bank customers, reaching out to them in case of their expiration.
- Monitor regulatory changes.
- Promoting a culture of compliance throughout the organization and ensuring that all employees understand their compliance responsibilities.
- Issue secured facilities for LG, LC, and OD.
- Support existing clients to renew facility line
- Support existing clients settled, electronic payments.
- Implement instant transfers to internal clients' account.
- Follow credit facility status for existing clients. Attract new to bank.
Trade Finance Specialist
Euro Exim Bank
01.2022 - 10.2022
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Prepared comprehensive annual reports highlighting key financial metrics and achievements for stakeholders'' review.
- Identified and addressed control matters, maintained sound processes, and compiled data for testing projections.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Offer a range of services of the Bank to promote both Local as well as International Trade, Account opening, Correspondent Banking, including inter alia.
- Introduce and promote Bank's products to the potential customers.
- Open lines of communication for the Bank to promote business expansion, especially in the assigned territory, by arranging meetings with potential stakeholders.
- Promote Bank by expanding its scope, e.g.
Opening new accounts for customers in the territory assigned or any other places to enable the clients to make swift and easy transfer of funds, and undertake other related activities to support sales of the bank's products.
Corporate Operation Service Officer
EG Bank
10.2016 - 09.2022
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Improved overall workflow efficiency by implementing standardized procedures across the department.
- Opening accounts for new customers, based on risk categorization, and requesting approvals for high-risk customers.
- KYC follow-up for corporate accounts, and requesting from customers the required documents.
- Build a good relationship with existing clients.
- Achieving the required objectives on time.
- Maintain the profitability of the bank.
- Carried out day-to-day duties accurately and efficiently.
- Identified issues, analyzed information, and provided solutions to.
Letter of Credit Officer
NBE
08.2015 - 10.2016
- Developed key relationships with clients, providing exceptional service, and fostering long-term partnerships.
- Evaluated creditworthiness of potential borrowers using thorough research and analysis techniques, minimizing default risks.
- Carried out day-to-day duties accurately and efficiently.
- Dealt with clients directly to provide the highest satisfaction.
- Organized transaction files of import goods and merchandise.
- Followed up and executed transfers for Large Corporate.
Customer Service Intern
Raya Contact Center
03.2013 - 05.2013
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members in streamlining processes for better customer experience.
- Received positive feedback from clients, resulting in repeat business and referrals.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Connected new clients with Sales team branches.
Education
Bachelors Degree of Economic And Information Syste - Finance And Investment
Misr University For Science And Technology
October09.2012
High School Diploma -
Lycee El‐horreya High School (French)
Cairo05.2007
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Bank document analyzing
Bank document
finalization/approval
Beneficiary order of payment
implementation
Applicant approval of
discrepancy consultations
Follow constantly policies &
procedures updating
Team work spirit
Software
Oracle
Work Flow
Microsoft Office
Languages
Arabic
Native language
French
Proficient
C2
English
Proficient
C2
Timeline
Assistant Manager Commercial Operation Department
Banque Misr
02.2022 - Current
Trade Finance Specialist
Euro Exim Bank
01.2022 - 10.2022
Corporate Operation Service Officer
EG Bank
10.2016 - 09.2022
Letter of Credit Officer
NBE
08.2015 - 10.2016
Customer Service Intern
Raya Contact Center
03.2013 - 05.2013
Bachelors Degree of Economic And Information Syste - Finance And Investment
Misr University For Science And Technology
High School Diploma -
Lycee El‐horreya High School (French)