Amr Hazem Soliman
Customer Service, HR & Administrative Professional
Cairo,Egypt
Summary
Experienced HR and Customer Service professional with over 5 years of proven success in administrative support, client service, and insurance sales. Skilled in HR operations, recruitment, personnel management, and financial consultation. Adept at working in fast-paced environments, ensuring compliance, and delivering exceptional service. Holds a Master’s degree in Business Administration and strong command of English and Arabic. Actively seeking a challenging role in HR, administration, or customer service to contribute value and grow professionally.
Overview
13
13
years of professional experience
Work History
Bancassurance Specialist | HSBC – Allianz
Allianz
Cairo, Cairo Governorate
09.2024 - Current
- Provided financial and insurance solutions tailored to clients’ needs.
- Built and maintained strong relationships with bank clients to promote Allianz insurance products.
- Conducted financial assessments and offered suitable insurance plans.
- Collaborated with HSBC branches to identify potential customers and generate sales opportunities.
- Ensured compliance with banking and insurance regulations.
- Delivered excellent customer service and handled inquiries regarding policies and claims.
Customer Service Representative
Concentrix
Hurghada
08.2023 - 08.2024
- Validated customer data through security protocols.
- Resolved delivery issues and coordinated with shipping companies.
- Handled financial queries, including unknown charges and promotions.
- Collaborated with logistics, finance, and Amazon Home Service departments.
3. Admin Officer
The Waterway Developments
Cairo, Cairo Governorate
09.2019 - 01.2022
- Supervised site labor, managed staff schedules, attendance, and leave records.
- Coordinated fleet operations and vehicle maintenance.
- Oversaw warehouse and procurement for construction materials.
- Reconciled purchase orders and managed recruitment for security and housing.
- Maintained employee records and finalized onboarding documentation.
Customer Service Agent
Careem
Cairo
05.2018 - 11.2018
- Managed high-volume customer interactions via phone, chat, and email, resolving ride-related issues, complaints, and inquiries efficiently.
- Consistently achieved performance targets including CSAT, first contact resolution, and average handling time in a fast-paced environment.
- Provided real-time support to drivers and riders while accurately documenting cases using CRM systems and internal tools.
- Collaborated with internal teams to escalate and resolve complex issues, ensuring a seamless customer experience and service quality.
After Sales Customer Service Agent
LubMaster
Cairo
01.2013 - 12.2013
- Managed post-purchase customer inquiries, returns, exchanges, and warranty claims across phone, email, and chat channels.
- Resolved after-sales issues efficiently while maintaining high customer satisfaction (CSAT) and meeting service-level targets.
- Coordinated with logistics and technical teams to ensure timely issue resolution and product/service follow-up.
- Accurately documented customer interactions and feedback using CRM systems to support continuous service improvement.
Education
Bachelor’s Degree - Business Administration
Akhbar Al-Youm University
Cairo06.2016
High School -
Orouba Language Schools
Cairo06.2011
Skills
Friendly, positive attitude
undefinedTimeline
Bancassurance Specialist | HSBC – Allianz
Allianz
09.2024 - Current
Customer Service Representative
Concentrix
08.2023 - 08.2024
3. Admin Officer
The Waterway Developments
09.2019 - 01.2022
Customer Service Agent
Careem
05.2018 - 11.2018
After Sales Customer Service Agent
LubMaster
01.2013 - 12.2013
Bachelor’s Degree - Business Administration
Akhbar Al-Youm University
High School -
Orouba Language Schools
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