Amr Ibrahim
CRM Team Leader
Cairo,C
Summary
Forward-thinking mindset and a track record of success in the field of Logistics spanning over 15 years. Committed to driving continuous business improvement and optimizing operational efficiency to generate revenue growth. Adept at implementing multifaceted strategies to maximize profitability. Possess extensive expertise across various areas of logistics, including import-export operations, port planning, customer support, customs clearance, and transportation management.
Overview
16
16
years of professional experience
46
46
years of post-secondary education
Work History
CRM Team Leader
TRUKKER Misr
10.2023 - Current
- Meet weekly/monthly targets with entire team to expand business volumes within existing accounts through regular phone calls and periodic visits, and prepare a report for the Commercial Manager.
- Clearly understand the individual account's needs to be able to meet the client's service quality expectations.
- Review all booking requests and confirmations from customers.
- Review booking details and record them in the assigned sheet (invoice sheet, running booking sheet).
- Follow up and record customers' booking data on the dashboard system.
- Review all emails regarding booking numbers to the operation and fleet departments, including all booking specifications for shipment orders (date, port, special requirements, and type of shipment).
- Follow up with the CRM Team on the status of orders.
- Follow up on receiving updates of related documents and invoices for shipment orders.
- Regularly audited data quality to ensure accuracy and consistency across all records in the database.
- Optimized lead nurturing processes through better segmentation and personalized communication strategies.
Operation Supervisor
TRUKKER Misr
01.2020 - 09.2023
- Supervise Operations: Oversee the day-to-day operations of the branch, ensuring smooth and efficient operations
- Coordinate with various teams, including drivers, dispatchers, and CRM personnel, to ensure timely pickup and delivery of goods
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Driver Management: Lead and manage a team of drivers, providing guidance, support, and training as needed
- Conduct driver performance evaluations and address any performance or disciplinary issues promptly and professionally
- Compliance and Safety: Ensure compliance with all relevant transportation laws, regulations, and company policies
- Customer Service: Maintain strong relationships with customers and address any inquiries or concerns promptly
- Proactively communicate with customers regarding delivery schedules, delays, and order status updates, ensuring a high level of customer satisfaction
- Performance Tracking and Reporting: Monitor key performance indicators (KPIs) and operational metrics for all of the branch employees
- Generate comprehensive reports and provide regular updates to management, identifying areas for improvement and implementing corrective actions
- Problem Resolution: Identify operational issues, troubleshoot problems, and implement effective solutions in a timely manner
- Collaborate with cross-functional teams to resolve customer complaints, equipment malfunctions, and other operational challenges
- Staff Development: Provide guidance and mentorship to team members, fostering a positive and collaborative work environment
- Conduct training sessions to enhance employee skills and knowledge, promoting continuous improvement and professional growth.
Operations Specialist
NAQLA
10.2018 - 12.2019
- Shipment Coordination: Coordinate and schedule shipments, ensuring timely pickup and delivery of goods
- Communicate with drivers, warehouse personnel, and customers to ensure accurate and efficient execution of transportation orders
- Delivery Tracking: Monitor and track the progress of deliveries
- Update customers on shipment status via emails and WhatsApp group with the anticipated delivery times, and any delays or issues that may arise
- Customer Service: Serve as a primary point of contact for customers, addressing inquiries, providing shipment updates, and resolving any concerns or issues promptly and professionally
- Maintain a high level of customer satisfaction through proactive communication and problem-solving
- Documentation and Recordkeeping: Prepare and maintain accurate documentation, including bills of lading, delivery receipts, and other relevant records
- Ensure compliance with regulatory requirements and internal procedures for recordkeeping and data management
- Team Collaboration: Collaborate with drivers, dispatchers, and other team members to optimize delivery routes, resolve scheduling conflicts, and maximize resource utilization
- Foster a positive and collaborative work environment, promoting teamwork and open communication.
Logistics Manager
LINKA Logistics
11.2016 - 09.2018
- Customs Clearance Management: Oversee and coordinate customs clearance processes for import and export shipments
- Ensure compliance with customs regulations, including documentation, tariff classifications, duties, and taxes
- Liaise with customs authorities and brokers to facilitate smooth clearance and timely release of goods
- Customer Service: Serve as the primary point of contact for customers, addressing inquiries, providing shipment status updates, and resolving any issues or concerns
- Maintain strong customer relationships by delivering exceptional service and proactively managing customer expectations
- Supplier and Vendor Management: Source and manage relationships with trucking companies, customs brokers, and other service providers
- Negotiate contracts and rates to ensure competitive pricing and reliable services
- Conduct regular performance evaluations and address any service issues promptly
- Compliance and Regulatory Requirements: Stay updated on customs regulations, trade compliance, and transportation laws relevant to the industry
- Ensure adherence to all regulatory requirements, including customs documentation, licensing, and recordkeeping
- Team Leadership and Development: Lead and mentor a small logistics team, providing guidance, support, and training as needed
- Foster a collaborative and positive work environment, encouraging teamwork and professional growth
- Effectively manage resources and allocate tasks to optimize productivity.
Planning Supervisor
BADR DRY PORT
02.2015 - 10.2016
- Container Stacking Optimization: Develop and implement strategies to optimize container stacking operations, ensuring efficient utilization of yard space and maximizing storage capacity
- Collaborate with yard personnel to plan and coordinate stacking activities, considering factors such as container types, sizes, and accessibility requirements
- Yard Planning and Layout: Collaborate with cross-functional teams to develop and maintain an effective yard layout plan
- Determine the most efficient allocation of yard space, taking into account container volumes, storage requirements, and operational needs
- Implement measures to optimize traffic flow within the yard
- Inventory Management: Oversee inventory control processes for containers within the yard, including tracking, monitoring, and reconciliation
- Collaborate with operations personnel to ensure accurate inventory records and timely availability of containers for loading and unloading activities
- Equipment Allocation: Coordinate the allocation and utilization of yard equipment, such as forklifts, cranes, and trailers, to support container handling operations
- Ensure the availability of equipment, conduct inspections, and schedule maintenance activities to minimize downtime
- Compliance and Safety: Ensure compliance with safety regulations, industry standards, and customs requirements within the yard and inspection areas
- Implement safety protocols, conduct regular inspections, and address any safety concerns promptly
- Promote a culture of safety awareness among staff.
Customer Support & Export Officer
GALAXY CHEMICALS EGYPT
07.2012 - 12.2014
- Accept orders as per the production plan and inform the customers of the receipt of their orders
- Keep track of consignments and ensure no shut out or delay in transshipment points
- Ensure truck/container deployment as per the dispatch plan and well before the cut-off
- Coordinate between the packing planner, production planner, and customer service
- Responsible for internal coordination for dispatch planning
- Ensure material availability date from demand planner/conversion and inform customers by order acknowledgement
- Handle full export documentation and container booking arrangements
- Troubleshoot customs and shipping lines' issues
- Process customers' orders on ERP
- Report sales score
- Assign tasks and supervise custom clearance and the rest of the logistics team.
- Spearheaded efforts to comply with ever-changing international trade regulations while minimizing disruption to export operations.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing any delays or issues that arose during transit.
Customs Clearance Agent
El Ezz For Customs Clearance
08.2008 - 06.2012
- Responsible of handling all the documentation process of the clearance process
- Responsible of the inspection process alongside with the customs
- Responsible of discussing the prices of the goods and the customs tariff with the customs tariff employees
- Handling the accounts of the clearance process for the customer
- Coordinating with the transportation contractor to deliver the goods to the warehouse.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Education
BCOMM - Accounting, English Sector
Suez Canal University
Ismailia, Egypt 04.2001 - 05.2010
Crash Diploma In Supply Chain
TASK Institution
Cairo, Egypt 04.2001 - 04.2018
Inco Terms & Payment Terms
Galaxy Chemicals Egypt (Internal Training)
Attaka, Suez 04.2001 - 04.2012
English Conversation - Level 8 - English
BRITISH COUNCIL
Customs Clearance Institution
Customs Institution
Suez 04.2001 - 04.2010
Skills
Performance feedbackundefined
Timeline
CRM Team Leader
TRUKKER Misr
10.2023 - Current
Operation Supervisor
TRUKKER Misr
01.2020 - 09.2023
Operations Specialist
NAQLA
10.2018 - 12.2019
Logistics Manager
LINKA Logistics
11.2016 - 09.2018
Planning Supervisor
BADR DRY PORT
02.2015 - 10.2016
Customer Support & Export Officer
GALAXY CHEMICALS EGYPT
07.2012 - 12.2014
Customs Clearance Agent
El Ezz For Customs Clearance
08.2008 - 06.2012
BCOMM - Accounting, English Sector
Suez Canal University
04.2001 - 05.2010
Crash Diploma In Supply Chain
TASK Institution
04.2001 - 04.2018
Inco Terms & Payment Terms
Galaxy Chemicals Egypt (Internal Training)
04.2001 - 04.2012
Customs Clearance Institution
Customs Institution
04.2001 - 04.2010
English Conversation - Level 8 - English
BRITISH COUNCIL
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