Remote Desktop Management
Amr Khater
IT Manager
Nacr City
Summary
Knowledgeable IT Manager [10] years of experience achieving ambitious goals in challenging IT oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
Work History
IT Manager
Feedbackme Market Research
2019.03 - Current
- Administer and maintain organization’s IT infrastructure, including servers, networks, and applications.
- Monitor system performance and troubleshoot issues to ensure high availability and reliability.
- Implemented security measures, including firewalls and antivirus software, to protect against threats.
- Implement and manage virtual environments using ESXI and VMware and Hyper-V.
- Manage user accounts, permissions, and access rights using Active Directory.
- Design, deploy, and manage company's VoIP infrastructure, ensuring seamless communication services
- Managed deployment and maintenance of VoIP systems, including Grand Stream and Issabel platforms.
- Provided technical support to end-users, resolving VoIP-related issues and enhancing user experience.
- Manage and maintain enterprise storage systems, ensuring high availability and performance.
- Knowledge SAN and NAS and QNAP solutions to meet organizational needs.
- Design, deploy, configure and manage core network infrastructure, ensuring high availability and performance, including Cisco and UniFi.
- Configure and manage Windows File Servers, including setting up and managing shares, permissions, and quotas.
- Design, deploy, and manage comprehensive surveillance systems, ensuring high-quality video capture and storage.
- Configure and maintain IP cameras and network video recorders (NVRs), ensuring seamless integration and operation.
- ▪ Administer and maintain WSUS and WDS and Print servers, ensuring timely and accurate deployment of updates and operating system images.
- Managed Office 365 tenant, including user provisioning, licensing, and access control.
- Provided technical support to end-users for Office 365 applications, including troubleshooting email, OneDrive, and Teams issues.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
IT System Administrator ( Part Time )
Neos Pharma
2023.04 - Current
- Administer Active Directory, including user account management, group policies, and permissions.
- Manage and maintain corporate IT infrastructure, including servers, networks, and storage.
- Lead IT projects, including system upgrades, migrations, and deployment of new technologies.
- Develop and maintain backup and disaster recovery plans, ensuring data integrity and availability.
- Deployed and configured Veeam Backup and Replication infrastructure to meet business requirements.
- Assisted in the implementation and maintenance of Veeam Backup and Replication infrastructure.
- Assisted in network setup and troubleshooting, including wired and wireless connections.
- Maintained inventory of IT assets and managed hardware and software licenses.
IT Specialist
Perfect Construction
2017.04 - 2019.02
- Diagnose and troubleshoot desktop, laptop, printer, and mobile device problems, ensuring minimal downtime and disruptions.
- Install, configure, and maintain operating systems, software applications, and peripheral devices.
- Install all software regarding Construction ( Autocad,Revit,3dmax and photoshop )
- Assist in the setup and configuration of network infrastructure, including routers, switches, and wireless access points.
- Provided training and support to team members on Google Sheets functionality and best practices.
IT Help Desk
EL-Manara Language School
2014.09 - 2017.03
- Provided technical support to end-users, diagnosing and resolving hardware, software, and network issues via phone, email, or in person.
- Responded to help desk tickets and resolved issues in a timely manner, ensuring user satisfaction.
- Provided training and assistance to end-users on IT systems, applications, and best practices.
- Provided technical support to end-users, troubleshooting hardware, software, and network issues.
- Assisted in troubleshooting network connectivity issues and resolving them promptly.
- Collaborated with IT team members to troubleshoot and resolve complex technical issues.
Education
Bachelor of Engineering - Communication Engineering
Al-Safwa High Institute of Engineering
Egypt 2008.09 - 2013.06
Timeline
CCNP
2024-06
IT System Administrator ( Part Time )
Neos Pharma
2023.04 - Current
Fortinet
2021-08
CCNA
2020-03
IT Manager
Feedbackme Market Research
2019.03 - Current
MCSA
2017-11
IT Specialist
Perfect Construction
2017.04 - 2019.02
IT Help Desk
EL-Manara Language School
2014.09 - 2017.03
Bachelor of Engineering - Communication Engineering
Al-Safwa High Institute of Engineering
2008.09 - 2013.06
Software
Acronis & Veeam Backup
Office 365
PowerShell
Certification
MCSA
Skills
System monitoring
Remote Access
Network Troubleshooting
Software Installation
Hardware and software installation
Server maintenance
Desktop troubleshooting
System updates
Backup Management
Call Center
COURSES
- Cisco Certification Networks Associate-CCNA
- MCITP
- CCNP , Cisco Certification Networks Professional
- VMware- Vsphere
- Firewall (UTM 9 – XG)
- Fortigate
- ITIL 4 Foundation