Amr Lotfy
Senior Property Consultant
Dokki
Summary
Results-driven professional with a strong background in real estate sales, supported by experience in import management and customer service within multinational environments.
Skilled in client needs analysis, property matching, and closing high-value deals through trust-building and expert market knowledge.
Brings over 10 years of business acumen, negotiation skills, and a passion for delivering exceptional real estate experiences.
Overview
14
14
years of professional experience
Work History
Senior Property Consultant
Nawy Real Estate
11.2024 - 07.2025
- Guide clients through the process of purchasing or investing in residential and off-plan properties from Egypt’s top developers.
- Qualify and manage inbound leads through Nawy’s digital platform and CRM, ensuring timely follow-ups, and excellent client service.
- Conduct in-depth consultations to match clients with properties aligned with their budget, lifestyle, and investment goals.
Import Manager
Arab German Foundation
11.2021 - 09.2024
- Managed the end-to-end import process, ensuring compliance with international trade regulations and customs requirements.
- Developed and maintained comprehensive documentation for all import activities to ensure compliance and streamline audits.
Subject Matter Expert (SME)
Amazon UK
03.2018 - 04.2021
- Provided expert knowledge and guidance on specific topics or processes, contributing to developing and enhancing company policies and procedures.
- Collaborated with cross-functional teams to identify and resolve complex issues, ensuring alignment with industry best practices.
Customer Experience Specialist
Western Union US & Canada
01.2017 - 02.2018
- Provided exceptional customer support for a diverse client base, addressing inquiries related to money transfers, account management, and service features.
Technical Support Specialist
Vodafone UK
07.2014 - 12.2016
- Delivered comprehensive technical support to customers regarding mobile devices, network issues, and service functionalities through various channels (phone, chat, email).
Telesales Agent for SEO
Google Canada
01.2012 - 06.2014
- Conducted outbound sales calls to promote SEO services.
- Developed and maintained strong relationships with prospective clients, understanding their needs and tailoring solutions to enhance their online visibility.
Education
Bachelor of English Literature - Major in Translation
Cairo University
Skills
Sales and Telesales
Timeline
Senior Property Consultant
Nawy Real Estate
11.2024 - 07.2025
Import Manager
Arab German Foundation
11.2021 - 09.2024
Subject Matter Expert (SME)
Amazon UK
03.2018 - 04.2021
Customer Experience Specialist
Western Union US & Canada
01.2017 - 02.2018
Technical Support Specialist
Vodafone UK
07.2014 - 12.2016
Telesales Agent for SEO
Google Canada
01.2012 - 06.2014
Bachelor of English Literature - Major in Translation
Cairo University
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