Team spirit
Amr Mady
Giza
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Team manager
Concentrix
04.2022
- Addressed customer concerns with suitable solutions
- Motivated and evaluated personnel for performance improvement and goal achievement
- Guided employees on understanding and meeting changing customer needs and expectations.
Team Manager
VODAFONE UK
01.2019 - 01.2020
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Optimized resource allocation to maximize team output while minimizing costs for the organization.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Call Center Agent
UX CENTERS (ALTICE USA TELECOMMUNICATION)
01.2020 - 06.2020
- Responded to customer questions and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty.
Call Center Agent
Concentrix
07.2020 - 04.2022
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Call Center Customer Service Representative
OSN (ORBIT SHOWTIME NETWORK)
01.2015 - 01.2018
- Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction
- Generated daily reports and recommendations for corrective actions to assist senior management in making decisions for improvements in operations
- Dealing with special product for customers entertainment and it was about encrypted TV channels and movie contents.
Call Center Customer Service Representative
RAYA CONTACT CENTER
01.2012 - 12.2014
- Consulted with customers to provide valuable customer service UAE people
- And got a new experience for dealing with a lot of nationalities.
Call Center Customer Service Representative
VODAFONE EGYPT
01.2009 - 01.2012
- Resolved and de-escalated customer complaints by solving issues quickly, achieved high level of customer satisfaction
- I was acting as team leader for 6 months helping the management team for managing new comers and educate them about how to work and also I was a trainer for another 6 months in corporate account in Vodafone helping new comers about the required information and about the soft skills as well.
Area Sales Representative
OVERSEAS COMPUTERS
01.2008 - 12.2008
- Assisted sales team to reach company's target by designing and implementing creative sales and marketing strategies.
IT Specialist
ISI (INFORMATION SYSTEM INSTITUTE), MINISTRY OF DEFENCE
06.2006 - 12.2007
- I got a very good experience in this place in IT field and how to be patient with working hard under pressure
- Improved customer service by assisting in the enhancement of the company's technical support process
- Provided troubleshooting of computer malfunctions by disassembling computer systems to find resolutions.
Education
BACHELOR OF TECHNOLOGY -
EL SAHAFA COMPUTER SCIENCE INSTITUTE
ICDL - undefined
CAIRO ACADEMY
06.2020 - 05.2020
TL Academy course phase 1 &2 in Concentrix - undefined
Skills
WINDOWS XP/VISTAundefined
Contact Details
B 177- Sakan Masr Media Producing, 6October Giza, Egypt, 0020
Personal Information
- Date of Birth: 06/27/1987
- Nationality: Egyptian
- Marital Status: Married
- Visa Status: Approved
Interests
Ride horses
Timeline
Team manager
Concentrix
04.2022
Call Center Agent
Concentrix
07.2020 - 04.2022
ICDL - undefined
CAIRO ACADEMY
06.2020 - 05.2020
Call Center Agent
UX CENTERS (ALTICE USA TELECOMMUNICATION)
01.2020 - 06.2020
Team Manager
VODAFONE UK
01.2019 - 01.2020
Call Center Customer Service Representative
OSN (ORBIT SHOWTIME NETWORK)
01.2015 - 01.2018
Call Center Customer Service Representative
RAYA CONTACT CENTER
01.2012 - 12.2014
Call Center Customer Service Representative
VODAFONE EGYPT
01.2009 - 01.2012
Area Sales Representative
OVERSEAS COMPUTERS
01.2008 - 12.2008
IT Specialist
ISI (INFORMATION SYSTEM INSTITUTE), MINISTRY OF DEFENCE
06.2006 - 12.2007
BACHELOR OF TECHNOLOGY -
EL SAHAFA COMPUTER SCIENCE INSTITUTE
TL Academy course phase 1 &2 in Concentrix - undefined
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