Amr Mahmoud
Leicester
Summary
A postgraduate engineer with Master's degree in Engineering Business Management and a Bachelor's degree in Mechanical Engineering, awarded with excellent academic record and with professional working experience in various environments and industries. Highly organized, analytical and detail-oriented, with experience in principles of mechanical engineering, design practices, e-commerce and business operations. Experienced with crafting clear, concise, and user-friendly technical documentation. Utilizes strong writing and editing skills to translate complex technical concepts into accessible information. Knowledge of industry-standard tools and practices ensures high-quality deliverables and consistent content standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Design and Technical Author
Triumph Motorcycles
07.2023 - 07.2024
- Produced high-quality technical documentation, including engineering specifications, design manuals, assembly guides, circuit diagrams and maintenance procedures for motorcycles.
- Collaborated with engineers, designers, and product managers to gather and translate complex technical information into clear, user-friendly content.
- Developed and maintained CAD documentation, ensuring accuracy in part descriptions, tolerances, and assembly instructions.
- Created illustrated parts catalogs (IPCs), service manuals, and workshop guides for technicians and dealership networks.
- Ensured compliance with industry standards (ISOs) and internal quality assurance processes.
- Worked closely with regulatory teams to ensure technical documentation met legal and safety requirements for global markets.
- Managed version control and updates for technical documents, ensuring alignment with design revisions and engineering changes.
- Utilized XML-based authoring tools (Adobe FrameMaker, Illustrator and Schema ST4) for structured documentation.
- Supported cross-functional teams in reviewing and improving technical content for clarity, consistency, and accuracy.
- Updated current and older models based on design change (DC) notes in collaboration with the concerned departments.
- Played a key role in various projects such as the launch of the Bonneville T100 and T120 models by ensuring timely and accurate technical publications.
Senior Seller Support Associate
AMAZON
06.2021 - 07.2022
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Handling escalation cases assigned by team managers and resolving issues with favorable outcomes for both seller and the company.
- Acting as a mentor for new hire associates and performing refreshment and coaching sessions for associates under PIP action plan.
- Performing dive deep investigation tasks for SPS performance metrics to ensure correct operational procedures are being followed.
- Managed high-volume workloads by prioritizing tasks and maintaining strong attention to detail.
- Streamlined processes for faster case resolution, resulting in increased customer loyalty.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
Operations Associate
TELEPERFORMANCE
10.2019 - 04.2020
- Travel Advisor (Expedia Elite US/CANADA Account).
- Proficiency in various GDS systems, both SABRE and AMADEUS.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Completed daily logs for management review.
Mechanical Engineering Intern
PEPSI Oman REFCO
07.2017 - 09.2017
- Worked in the mechanical engineering department of the company as an intern.
- Developed technical skills through training and shadowing experienced professionals.
- Assisted on the production line of the facility.
- Communicated with engineering team to discuss methods to improve process and performance.
- Over sighted the repairs concerning different machinery in the factory.
- Analyzed and reviewed the different procedures and manufacturing process within the production line.
Mechanical Maintenance Engineering Intern
MOPAR
07.2016 - 09.2016
- Worked as in intern in one of the maintenance sites.
- Observed the different operational departments of the facility and reviewed their functions.
- Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
- Established and monitored maintenance protocols on site to deliver reliable service.
- Contributed to safety initiatives, ensuring a hazard-free work environment through proper maintenance practices.
- Gained hands-on experience with various types of industrial machinery, expanding knowledge of best practices in maintaining such equipment.
Education
Master of Science - Engineering Business Management
De Montfort University
Leicester, United Kingdom11-2024
Bachelor of Science - Mechanical Engineering
RWTH Aachen - Aachen, Germany
Aachen, Germany01-2016
Bachelor of Science - Mechanical Engineering
Eastern Mediterranean University
Famagusta, Cyprus01-2018
Skills
- Technical research, documentation processing and content development
- Data-driven decision making and performance analysis
- Mechanical operations and maintenance
- Project management and strategic planning
- Financial analysis and business development
- Interpersonal communication
- Organizational, time and stakeholder management
- Multitasking abilities
- Microsoft Office proficiency (Word, Excel, Outlook, Powerpoint)
- Experience in using various technical software such as SOLIDWORKS , Creo , MATLAB , Ansys , Schema ST4 , Siemens Capital Essentials
- Excellent fluency in both English and Arabic
Additional Information
- Highly effective team-player with excellent communication skills.
- Ability to work under pressure and overloads.
- Critical thinker with the ability to resolve pop-up issues quickly and efficiently.
- Highly adaptive to new work procedures and techniques.
- Self-motivated to seek knowledge and experience.
- Very well experienced in researching and presenting projects, ideas and data.
- A fast learner with great comprehension skills.
Certification
- IELTS degree in Academic English, score of 8.5 ( C2 Level )
- MS Office Proficiency course at Eastern Mediterranean University
- Honorary certificate for completing internship at Pepsi Oman REFCO
- Institution of Engineering and Technology (IET) accreditation for achieving a Master's degree from De Montefort University
Personal Details
- Date of Birth: 04/04/1994
- Nationality: Egyptian
- Status: Single
References
References available upon request.
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Design and Technical Author
Triumph Motorcycles
07.2023 - 07.2024
Senior Seller Support Associate
AMAZON
06.2021 - 07.2022
Operations Associate
TELEPERFORMANCE
10.2019 - 04.2020
Mechanical Engineering Intern
PEPSI Oman REFCO
07.2017 - 09.2017
Mechanical Maintenance Engineering Intern
MOPAR
07.2016 - 09.2016
Master of Science - Engineering Business Management
De Montfort University
Bachelor of Science - Mechanical Engineering
RWTH Aachen - Aachen, Germany
Bachelor of Science - Mechanical Engineering
Eastern Mediterranean University
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