Amr Mahmoud
Leicester
Summary
A postgraduate engineer with Master's degree in Engineering Business Management and a Bachelor's degree in Mechanical Engineering, awarded with excellent academic record and with professional working experience in various environments and industries. Highly organized, analytical and detail-oriented, with experience in principles of mechanical engineering, design practices, e-commerce and business operations. Experienced with crafting clear, concise, and user-friendly technical documentation. Utilizes strong writing and editing skills to translate complex technical concepts into accessible information. Knowledge of industry-standard tools and practices ensures high-quality deliverables and consistent content standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Design and Technical Author
Triumph Motorcycles
Hinckley, United Kingdom
07.2023 - 07.2024
- Produced high-quality technical documentation, including engineering specifications, design manuals, assembly guides, circuit diagrams and maintenance procedures for motorcycles.
- Collaborated with engineers, designers, and product managers to gather and translate complex technical information into clear, user-friendly content.
- Developed and maintained CAD documentation, ensuring accuracy in part descriptions, tolerances, and assembly instructions.
- Created illustrated parts catalogs (IPCs), service manuals, and workshop guides for technicians and dealership networks.
- Ensured compliance with industry standards (ISOs) and internal quality assurance processes.
- Worked closely with regulatory teams to ensure technical documentation met legal and safety requirements for global markets.
- Managed version control and updates for technical documents, ensuring alignment with design revisions and engineering changes.
- Utilized XML-based authoring tools (Adobe FrameMaker, Illustrator and Schema ST4) for structured documentation.
- Supported cross-functional teams in reviewing and improving technical content for clarity, consistency, and accuracy.
- Updated current and older models based on design change (DC) notes in collaboration with the concerned departments.
- Played a key role in various projects such as the launch of the Bonneville T100 and T120 models by ensuring timely and accurate technical publications.
Senior Seller Support Associate
AMAZON
Cairo, Egypt
06.2021 - 07.2022
- Utilized market knowledge of ecommerce industry, supporting company sales goals and objectives.
- Handling escalation cases assigned by team managers and resolving issues with favorable outcomes for both seller and the company.
- Acting as a mentor for new hire associates and performing refreshment and coaching sessions for associates under PIP action plan.
- Performing dive deep investigation tasks for SPS performance metrics to ensure correct operational procedures are being followed.
- Managed high-volume workloads by prioritizing tasks and maintaining strong attention to detail.
- Streamlined processes for faster case resolution, resulting in increased customer loyalty.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
Operations Associate
TELEPERFORMANCE
Cairo, Egypt
10.2019 - 04.2020
- Travel Advisor (Expedia Elite US/CANADA Account).
- Proficiency in various GDS systems, both SABRE and AMADEUS.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
- Completed daily logs for management review.
Mechanical Engineering Intern
PEPSI Oman REFCO
Muscat, Sultanate of Oman
07.2017 - 09.2017
- Worked in the mechanical engineering department of the company as an intern.
- Developed technical skills through training and shadowing experienced professionals.
- Assisted on the production line of the facility.
- Communicated with engineering team to discuss methods to improve process and performance.
- Over sighted the repairs concerning different machinery in the factory.
- Analyzed and reviewed the different procedures and manufacturing process within the production line.
Mechanical Maintenance Engineering Intern
MOPAR
Muscat, Sultanate of Oman
07.2016 - 09.2016
- Worked as in intern in one of the maintenance sites.
- Observed the different operational departments of the facility and reviewed their functions.
- Investigated equipment failures to diagnose faulty operation and made appropriate maintenance recommendations.
- Established and monitored maintenance protocols on site to deliver reliable service.
- Contributed to safety initiatives, ensuring a hazard-free work environment through proper maintenance practices.
- Gained hands-on experience with various types of industrial machinery, expanding knowledge of best practices in maintaining such equipment.
Education
Master of Science - Engineering Business Management
De Montfort University
Leicester, United Kingdom11-2024
Bachelor of Science - Mechanical Engineering
RWTH Aachen - Aachen, Germany
Aachen, Germany01-2016
Bachelor of Science - Mechanical Engineering
Eastern Mediterranean University
Famagusta, Cyprus01-2018
Skills
- Technical research, documentation processing and content development
- Data-driven decision making and performance analysis
- Mechanical operations and maintenance
- Project management and strategic planning
- Financial analysis and business development
- Interpersonal communication
- Organizational, time and stakeholder management
- Multitasking abilities
- Microsoft Office proficiency (Word, Excel, Outlook, Powerpoint)
- Experience in using various technical software such as SOLIDWORKS , Creo , MATLAB , Ansys , Schema ST4 , Siemens Capital Essentials
- Excellent fluency in both English and Arabic
Additional Information
- Highly effective team-player with excellent communication skills.
- Ability to work under pressure and overloads.
- Critical thinker with the ability to resolve pop-up issues quickly and efficiently.
- Highly adaptive to new work procedures and techniques.
- Self-motivated to seek knowledge and experience.
- Very well experienced in researching and presenting projects, ideas and data.
- A fast learner with great comprehension skills.
Certification
- IELTS degree in Academic English, score of 8.5 ( C2 Level )
- MS Office Proficiency course at Eastern Mediterranean University
- Honorary certificate for completing internship at Pepsi Oman REFCO
- Institution of Engineering and Technology (IET) accreditation for achieving a Master's degree from De Montefort University
Personal Details
- Date of Birth: 04/04/1994
- Nationality: Egyptian
- Status: Single
References
References available upon request.
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Design and Technical Author
Triumph Motorcycles
07.2023 - 07.2024
Senior Seller Support Associate
AMAZON
06.2021 - 07.2022
Operations Associate
TELEPERFORMANCE
10.2019 - 04.2020
Mechanical Engineering Intern
PEPSI Oman REFCO
07.2017 - 09.2017
Mechanical Maintenance Engineering Intern
MOPAR
07.2016 - 09.2016
Master of Science - Engineering Business Management
De Montfort University
Bachelor of Science - Mechanical Engineering
RWTH Aachen - Aachen, Germany
Bachelor of Science - Mechanical Engineering
Eastern Mediterranean University