Amr Mahmoud Moustafa Tahoun
Shebin El Koom
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Officer
Banque Du Caire
03.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Assisted customers with their questions and effectively managed order placements.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Processed sales transactions quickly and accurately, reducing wait times for customers at the register.
- Collaborated with team members to achieve sales targets and support overall store success.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized CRM software to manage customer interactions and follow up on sales opportunities.
Education
Bachelor of Commerce English Section - Accounting
Menofia University
Skills
Interactive And Fast Enough To Learn New Technologies And Tools
Self-motivated And Can Work Under Pressure
Good Research Abilities
Ability To Work Full Time, Part Time OR Shifting
Personal Information
- Date of Birth: 09/19/92
- Nationality: Egypt
- Marital Status: Married
- Military Service: Completed
Timeline
Customer Service Officer
Banque Du Caire
03.2016 - Current
Bachelor of Commerce English Section - Accounting
Menofia University
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