Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Accomplishments
Certifications
CustomerServiceRepresentative

Amr Mattar

Giza

Summary

Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Knowledge with experience in economics, finances and corporate law. Talented at public speaking and persuasion with a dedication to punctuality for high-quality work.

Exceptional knowledge in Customer Service with knowledge of service delivery and proven multitasking abilities.

Knowledgeable

Overview

7
7
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service Representative

@National bank of Egypt
Cairo
03.2022 - Current
  • Provided primary customer support to internal and external customers.

Bancassurance Specialist

@Banque Du Caire - Allianz Egypt
Cairo
03.2020 - 03.2021
  • Kept client financial plans optimized for current market trends and economic conditions.
  • Provided specialized financial planning support for clients with diverse portfolios and individual needs.

Business security specialist

@British American Tobacco Egypt
02.2019 - 02.2020
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Monitored employee activities, confirming compliance with security regulations.

Technical Support Representative

@SuddenLink USA
Cairo
09.2018 - 02.2019
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Trainee lawyer

Haloty Law Firm
Giza
01.2017 - 10.2017
  • Attended hearings as representative of corporate entities and firm clients.
  • Researched and wrote contracts, agreements and proposals.

Freelancer

@Freelancer
Cairo
01.2015 - 01.2017
  • Translation (General and Legal Documents), Arabic and English proofreading.
  • Graphics and logo designing, Maps evaluation, Search engine optimization.

Exhibitions Housing Specialist

@TSP Egypt
Cairo
02.2016 - 02.2017
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bachelor of Laws - International And Domestic Laws

Faculty Of Law English Section
Cairo University
06.2013 - 06.2017

Skills

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Affiliations

Multimedia committee member for graphic designing at Moot court model ’17. Member of logistics committee at The Students Council of Faculty of law English section 2015. Head of logistics committee at The Students Council of Faculty of law English section 2016. President of The Students Council of Faculty of law English section 2017.

Timeline

Customer Service Representative

@National bank of Egypt
03.2022 - Current

Bancassurance Specialist

@Banque Du Caire - Allianz Egypt
03.2020 - 03.2021

Business security specialist

@British American Tobacco Egypt
02.2019 - 02.2020

Technical Support Representative

@SuddenLink USA
09.2018 - 02.2019

Trainee lawyer

Haloty Law Firm
01.2017 - 10.2017

Exhibitions Housing Specialist

@TSP Egypt
02.2016 - 02.2017

Freelancer

@Freelancer
01.2015 - 01.2017

Bachelor of Laws - International And Domestic Laws

Faculty Of Law English Section
06.2013 - 06.2017

Accomplishments

  • PHP Framework (certificate): Zend, Codeigniter, Symfony
  • Programming Languages: JavaScript, HTML5, PHP OOP, CSS, SQL, MySQL
  • Future Learn online course in:
  • Crime, Justice and Society
  • HP LIFE e-Learning Effective leadership,
  • Strategic planning, Social entrepreneurship and Energy efficiency courses
  • HP LIFE e-Learning online courses in :- Finance (5 courses)- Marketing (5 courses)- Operations (6 courses)- Communication (5 courses)
  • Certifications
  • Registered in the Insurance Brokers Register of The Financial Regulatory Authority
  • Registration code: 42314
  • Extracurricular Activities Co-organizer of the United Nations international volunteers day 2016
  • Co-organizer of the International Red Cross Committee Moot court competition MAR 2016
  • Co-organizer of the International Red Cross Committee Moot court competition MAR 2017
  • Co-organizer of International Union Organization of Women and Children Rights charity employment event
  • Organizer of The Legal Job Fair '14 and ‘15 of Faculty of law English section Cairo university
  • Organizer of The Legal Society employment event 2016 of Faculty of law English section Cairo university
  • International member in Amnesty International
  • Delegate in Home affairs committee at Model of The British House of Commons ’15
  • Delegate at International model of European union '13 Logistics committee member at Moot court model ’15
  • Vice head of logistics committee at Moot court model ‘16

Certifications

  • Registered in the Insurance Brokers Register of The Financial Regulatory Authority. Registration code: 42314
  • FutureLearn course in: Crime, Justice and Society.
  • HP LIFE e-Learning Effective leadership, Strategic planning, Social entrepreneurship and Energy efficiency.
  • HP LIFE e-Learning courses in: Finance, Marketing, Operations, Communication.
Amr Mattar