Amr Mohamed Abdelmawla
6th October,Egypt
Summary
Highly skilled professional with extensive expertise in time management, MS Office suite proficiency, and resilience under pressure. Demonstrates comprehensive knowledge of AML regulations compliance, confidentiality assurance, and expert numeracy. Adept in banking systems, relationship management, loan documentation, corporate transactions, client relationship management, and credit approval management. Committed to client service excellence and time efficiency while maintaining patience with complexity.
Results-driven Operations Officer with keen problem-solving skills and focus on optimising processes. Enhanced operational efficiency by streamlining workflows, leading to significant cost reductions and increased productivity. Known for fostering team collaboration and improving customer satisfaction.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Corporate credit operations officer
CIB
Giza, Egypt
12.2022 - Current
- Coordinated interdepartmental activities for seamless collaboration.
- Oversaw daily operations for smoother workflow.
- Implemented new operation strategies to improve overall productivity.
- Prioritized tasks effectively under pressure, met critical deadlines.
- Ensure Accuracy of data of credit documents.
- Maintains Strong relationships with Credit officers and Legal department.
- Enhanced customer satisfaction with prompt problem-solving and excellent communication skills.
- Ensured compliance with legal requirements through meticulous record-keeping.
- Identified potential risks, ensuring secure lending practices.
- Forged strong relationships with clients, promoting loyalty and repeat business.
- Provided training sessions to new hires, enhancing overall team performance.
- Maintained accurate documentation for accountability and future reference.
Head teller
CIB
Manial, Egypt
02.2019 - 11.2022
- Handled high volume transactions, maintained speed and accuracy.
- Assured accurate transaction processing with attention to detail.
- Prioritised tasks during peak hours for efficient operation.
- Handled escalated customer complaints with diplomacy and professionalism.
- Managed vault operations, ensured secure handling of funds.
- Trained junior tellers for skill development and efficiency enhancement.
- Maintained updated knowledge on banking products, offered personalised solutions.
- Mitigated risk by adhering to established security procedures.
- Delivered exceptional customer service by effectively addressing client concerns.
- Collaborated with team members for better service delivery.
- Supervised teller line, ensured smooth workflow.
- Ensured compliance with bank policies whilst handling transactions.
Bank teller
CIB
Giza, Egypt
09.2017 - 01.2019
- Delivered exceptional service for enhanced customer relations.
- Assisted in preparation of reports, contributing to strategic planning efforts.
- Handled sensitive information discreetly, safeguarding client confidentiality.
- Resolved queries with detailed product knowledge.
- Boosted client trust with accurate account record maintenance.
- Streamlined transaction processes, improving customer wait times.
- Improved customer satisfaction by promptly processing transactions and answering inquiries.
Education
Bachelor of Business Administration - HR
October 6th University
6th of October City, Giza 09.2013 - 06.2017
Skills
- Time management mastery
- MS office suite proficiency
- Resilient under pressure
- AML regulations compliance
- Confidentiality assurance
- Expert numeracy
- Knowledge of banking systems
- Patience with complexity
- Relationship Management
- Loan documentation
- Corporate transactions
- Client Relationship Management
- Client service excellence
- Credit approval management
- Time efficiency
Languages
English
Advanced
Arabic
Native
German
Elementary
Timeline
Corporate credit operations officer
CIB
12.2022 - Current
Head teller
CIB
02.2019 - 11.2022
Bank teller
CIB
09.2017 - 01.2019
Bachelor of Business Administration - HR
October 6th University
09.2013 - 06.2017
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