Summary
Overview
Work History
Education
Skills
Accomplishments
Quote
Work Availability
Timeline
AssistantManager
AMR MOHAMED TAHA

AMR MOHAMED TAHA

Alexandria

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

6
6
years of professional experience

Work History

Project Manager

Infinity Business Solutions
Alexandria, Egypt
02.2023 - 03.2024
  • Coordinated material procurement and required services for projects within budget requirements.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
  • Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.

Account Manger Delegate

Partners Outsourcing Solutions co.
  • Inform team leaders about client requests and wants
  • Predict and monitor account performance indicators
  • Ensure that services are delivered successfully and on time in accordance with thegoals and needs of the client.

Team leader

Partners Outsourcing Solutions co.
Alexandria
02.2021 - 02.2023
  • Full Time Manger for team of 25 Agents Leading them to get the highest numbers in the company
  • Fully report to account manager with fully details Every day
  • Making sure that each and every single Agent is doing their job without any violations
  • Monitoring live and archived conversations, calls, and tickets while offering feedback
  • Encourage process improvement and make a contribution to process improvement
  • Support team members by responding to inquiries and sharing information or solutions
  • Check for compliance with schedules and shifts

Quality Coach

Partners Outsourcing Solutions co.
  • Monitor unusual occurrences, report follow-up procedures, and report daily, monthly and year-to-date comparisons
  • Analyze customer complaints and bad ratings and set an action plan
  • Analyze quality scores and share the insights along with the action plan to improve QA scores and process.

Trainer

Partners Outsourcing Solutions co.
  • Developing digital and print educational material (e.g
  • Videos and manuals)
  • Organizing classroom-style seminars
  • Conducting role-playing activities to develop interpersonal skills (e.g
  • Negotiation, teamwork and conflict management).

Telemarketer

Partners Outsourcing Solutions co.
06.2020 - 01.2021
  • Outbound Calls to senior citizens in the US over the age of 65 to promote durable medical product that is paid by their federal insurance

Telemarketing agent

Unity
01.2020 - 03.2020
  • Fitting patients for new medical equipment
  • Learning to maintain durable equipment inventories
  • Showing patients how to use and maintain their medical equipment.

Head of Media coverage

Arab Academy for Science, Technology & Maritime Transport (AAST)
01.2018 - 01.2020
  • Running all the photos that has copyrights to college, running a crew of 45 photographers and videographers and editors to deliver the post and the videos on time, full control of social media campaign

Education

Language and communication (Media Department) -

Arab Academy For Science, Technology & Maritime Transport (AAST)
Alexandria
05.2022

Skills

  • Microsoft Office

  • Adobe Photoshop

  • Adobe Audition

  • Arabic

  • English

  • Spanish

Accomplishments

  • Best picture of the Term two times
  • Top Achiever in unity co. second month login
  • Top Achiever in POS as agent for 6 Months in row ( all my login time )
  • Top Team Trophy as Team Leader for 6 month in a row from ( JAN 2022 to July 2022)
  • Overall 13 Times Top Team Trophy as Team Leader since I got Promoted

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager

Infinity Business Solutions
02.2023 - 03.2024

Team leader

Partners Outsourcing Solutions co.
02.2021 - 02.2023

Telemarketer

Partners Outsourcing Solutions co.
06.2020 - 01.2021

Telemarketing agent

Unity
01.2020 - 03.2020

Head of Media coverage

Arab Academy for Science, Technology & Maritime Transport (AAST)
01.2018 - 01.2020

Account Manger Delegate

Partners Outsourcing Solutions co.

Quality Coach

Partners Outsourcing Solutions co.

Trainer

Partners Outsourcing Solutions co.

Language and communication (Media Department) -

Arab Academy For Science, Technology & Maritime Transport (AAST)
AMR MOHAMED TAHA