AMR MOHAMED TAHA
Alexandria
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
6
6
years of professional experience
Work History
Project Manager
Infinity Business Solutions
Alexandria, Egypt
02.2023 - 03.2024
- Coordinated material procurement and required services for projects within budget requirements.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Account Manger Delegate
Partners Outsourcing Solutions co.
- Inform team leaders about client requests and wants
- Predict and monitor account performance indicators
- Ensure that services are delivered successfully and on time in accordance with thegoals and needs of the client.
Team leader
Partners Outsourcing Solutions co.
Alexandria
02.2021 - 02.2023
- Full Time Manger for team of 25 Agents Leading them to get the highest numbers in the company
- Fully report to account manager with fully details Every day
- Making sure that each and every single Agent is doing their job without any violations
- Monitoring live and archived conversations, calls, and tickets while offering feedback
- Encourage process improvement and make a contribution to process improvement
- Support team members by responding to inquiries and sharing information or solutions
- Check for compliance with schedules and shifts
Quality Coach
Partners Outsourcing Solutions co.
- Monitor unusual occurrences, report follow-up procedures, and report daily, monthly and year-to-date comparisons
- Analyze customer complaints and bad ratings and set an action plan
- Analyze quality scores and share the insights along with the action plan to improve QA scores and process.
Trainer
Partners Outsourcing Solutions co.
- Developing digital and print educational material (e.g
- Videos and manuals)
- Organizing classroom-style seminars
- Conducting role-playing activities to develop interpersonal skills (e.g
- Negotiation, teamwork and conflict management).
Telemarketer
Partners Outsourcing Solutions co.
06.2020 - 01.2021
- Outbound Calls to senior citizens in the US over the age of 65 to promote durable medical product that is paid by their federal insurance
Telemarketing agent
Unity
01.2020 - 03.2020
- Fitting patients for new medical equipment
- Learning to maintain durable equipment inventories
- Showing patients how to use and maintain their medical equipment.
Head of Media coverage
Arab Academy for Science, Technology & Maritime Transport (AAST)
01.2018 - 01.2020
- Running all the photos that has copyrights to college, running a crew of 45 photographers and videographers and editors to deliver the post and the videos on time, full control of social media campaign
Education
Language and communication (Media Department) -
Arab Academy For Science, Technology & Maritime Transport (AAST)
Alexandria05.2022
Skills
Microsoft Office
Adobe Photoshop
Adobe Audition
Arabic
English
Spanish
Accomplishments
- Best picture of the Term two times
- Top Achiever in unity co. second month login
- Top Achiever in POS as agent for 6 Months in row ( all my login time )
- Top Team Trophy as Team Leader for 6 month in a row from ( JAN 2022 to July 2022)
- Overall 13 Times Top Team Trophy as Team Leader since I got Promoted
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Manager
Infinity Business Solutions
02.2023 - 03.2024
Team leader
Partners Outsourcing Solutions co.
02.2021 - 02.2023
Telemarketer
Partners Outsourcing Solutions co.
06.2020 - 01.2021
Telemarketing agent
Unity
01.2020 - 03.2020
Head of Media coverage
Arab Academy for Science, Technology & Maritime Transport (AAST)
01.2018 - 01.2020
Account Manger Delegate
Partners Outsourcing Solutions co.
Quality Coach
Partners Outsourcing Solutions co.
Trainer
Partners Outsourcing Solutions co.
Language and communication (Media Department) -
Arab Academy For Science, Technology & Maritime Transport (AAST)