AMR MOHAMMED HASSAN
Acountant
Dubai
Summary
A dedicated Customer Service professional with over nine years of experience in high-pressure environments across aviation, electronics, and telecommunications. Proven skills in problem-solving, communication, and team collaboration.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Customer Service Agent
Dubai Airport
1 2022 - 1 2024
- Provided proactive customer support, ensuring high service standards and enhancing customer satisfaction
- Suggested improvements to increase revenue and contributed to Emirates' market leadership
- Stayed updated on DXB news, promoted solutions, and effectively managed difficult conversations
- Delivered timely services, followed safety standards, and reported irregularities to senior management
- Demonstrated excellent customer service, teamwork, and discipline, maintaining high grooming standards
Salesman
Samsung Electronics Egypt
01.2021 - 01.2022
- Showcased innovative Samsung products to customers, utilizing persuasive communication skills to drive sales and exceed targets
- Proactively engaged with customers to identify needs and preferences, offering tailored solutions and enhancing brand loyalty
- Established and nurtured relationships with key distributors, contributing to increased market penetration and brand visibility
Customer Service Representative
Cairo Airport
01.2019 - 01.2021
- Provided exceptional service to travelers, assisting with check-in, reservations, and baggage handling with efficiency and courtesy
- Demonstrated strong problem-solving skills in resolving passenger issues and complaints, ensuring a positive airport experience
- Acted as a reliable and resourceful team member, contributing to the overall success of the airport customer service team
Customer Service Representative
Orange Telecom
01.2014 - 01.2019
- Managed inbound and outbound calls with professionalism and efficiency, consistently meeting or exceeding performance targets
- Demonstrated strong interpersonal skills in addressing customer inquiries and resolving issues to their satisfaction
- Maintained a high level of customer satisfaction through timely and effective communication via email and other channels
Education
Bachelor of Commerce - Accounting
Cairo University
Skills
Exceptional customer service
Team collaboration and cooperation
Ability to learn new tasks quickly
Strong communication and interpersonal skills
Adaptability and flexibility
Time management
Problem-solving and conflict resolution
Ability to work under stress
Certification
Driving License, Possess a valid driver's license enabling legal operation of motor vehicles.
Affiliations
- College of Paramedics (CoP)
- The Law Society
- Association for Project Management
Languages
Arabic, English
Native language
Arabic
Proficient
C2
English
Proficient
C2
Additional Information
Dear HR
I am organized and detailed-oriented, work well under pressure and deadlines, enjoy working with a variety of people, and have a great attitude. I am looking for a creative, growth-oriented position and would like to take an opportunity to learn more about your corporation. What you need and what I can do sounds like match If after review of my resume, you would be interested in conducting an interview, please feel free to contact me at my mobile. I am very eager to meet with you and explore the possibility of utilizing my experience and knowledge to benefit your organization . Thank you for your time and consideration. Sincerely,
Timeline
Salesman
Samsung Electronics Egypt
01.2021 - 01.2022
Customer Service Representative
Cairo Airport
01.2019 - 01.2021
Customer Service Representative
Orange Telecom
01.2014 - 01.2019
Customer Service Agent
Dubai Airport
1 2022 - 1 2024
Bachelor of Commerce - Accounting
Cairo University
Driving License, Possess a valid driver's license enabling legal operation of motor vehicles.
Residence Visa, Hold a valid residence visa allowing legal residency and employment in the United Arab Emirates.
Similar Profiles
Amanpreet SinghAmanpreet Singh
Accounting Assistant at Maxus Coral FZCO(Dubai Airport Freezone)Accounting Assistant at Maxus Coral FZCO(Dubai Airport Freezone)
Jagadhish KarnamJagadhish Karnam
Senior Salesforce Developer at Dubai Airport Freezone AuthoritySenior Salesforce Developer at Dubai Airport Freezone Authority
ABDULLA MULLAABDULLA MULLA
Senior Compliance Officer at Dubai Airport FreezoneSenior Compliance Officer at Dubai Airport Freezone