Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
AMR REFAAY

AMR REFAAY

Deployment & Technical Support Section Head | Branch Operations Leader
Al Mansurah,DK

Summary

Section Head – Product Deployment & Service Delivery leading branch setup, product deployment, technical support, and branch operations across Fintech service environments. Delivered large rollout programs covering 3,000+ POS devices, 500 laptops, and 1,000 tablets while coordinating teams of 15–70 staff and managing the full inventory lifecycle. Strengthens service continuity through monthly reporting, facility oversight, and execution discipline across regional operations.

Overview

1
1
Certification
14
14
years of professional experience

Work History

Section Head – Product Deployment & Service Delivery

eFinance Investment Group
Al Mansurah, Dakahlia
03.2025 - Current
  • Established Dakahlia branch operations including deployment, technical support, and administration.
  • Led 12+ projects: 3,000+ POS, 500 laptops, 1,000 tablets.
  • Managed teams of 15–70 staff and oversaw full inventory lifecycle.
  • Delivered monthly reports and managed facility operations.
  • Enhanced team productivity by providing ongoing coaching and professional development opportunities.
  • Increased customer satisfaction rates by refining products/services based on feedback received from clients.

Supervisor – Product Deployment & Service Delivery

eFinance Investment Group
Al Mansurah, Dakahlia
01.2021 - 03.2025
  • Supervised deployment activities and coordinated regional operations.
  • Ensured installation timelines and resource allocation.

Team Leader – Product Deployment & Technical Support

eFinance Investment Group
Al Mansurah
01.2017 - 01.2021
  • Led support teams and ensured SLA compliance.
  • Managed escalations and KPI monitoring.

Senior Specialist – Product Deployment & Technical Support

eFinance Investment Group
Al Mansurah, Dakahlia
05.2013 - 01.2017
  • Delivered advanced fintech support and trained junior engineers.

Technical Support Engineer

Arabian Link
01.2013 - 05.2013
  • Provided IT support and troubleshooting for enterprise clients.

Education

MBA - Business Administration

Arab Academy
Cairo
01-2023

BSc - Electrical Engineering

Mansoura University
Al Mansurah, Egypt
01-2011

Skills

Technical support

Deployment projects

Inventory management

Reporting & KPIs

Incident management

Operations management

Service delivery

Team leadership

Certification

Digital Transformation: Analysis to Strategy

Timeline

Section Head – Product Deployment & Service Delivery

eFinance Investment Group
03.2025 - Current

Supervisor – Product Deployment & Service Delivery

eFinance Investment Group
01.2021 - 03.2025

Team Leader – Product Deployment & Technical Support

eFinance Investment Group
01.2017 - 01.2021

Senior Specialist – Product Deployment & Technical Support

eFinance Investment Group
05.2013 - 01.2017

Technical Support Engineer

Arabian Link
01.2013 - 05.2013

MBA - Business Administration

Arab Academy

BSc - Electrical Engineering

Mansoura University
AMR REFAAYDeployment & Technical Support Section Head | Branch Operations Leader