Amr Saad Rashed
Self Service Assistant Channel Manager
Cairo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
E-Commerce Products Officer
Commercial International Bank
10.2016 - 03.2018
- Product Management
Self Service Assistant Channel Manager
Commercial International Bank
03.2018 - Current
- Managing ATM Business Team
- Prepare yearly business plan for the new PO
- Review the ATM rent budget with finance team to comply with business plan
- Prepare the yearly resources cost allocation memo
- Increase the automation, migration rate and direct revenue over the ATMs network
- Develop and support in compliance and operations procedures (SLA - SOP - Memos)
- Upgrading the ATM network with new features and technology refreshment
- Keeps abreast of new and upgraded functionalities, determines business needs, and manages the upgrade projects through implementation
- Improve new designs ideas for Kiosks, ATM Stations, drive thru, etc
- Evaluate Yearly Team activities.
Education
Bachelor Degree - Electronic-Commerce
College of Management & Technology, Arab Academy for Science & Technology & Maritime Transport
01.2007 - 1 2011
Skills
Problem-Solving
Banking Certificates
- Basic Banking Certificate
- Counterfeiting and Forgery
- Teller School
- Communication Skills
- Selling Skills
- Selling Steps
- Operations (LCS & TDs)
- Anti-Money Laundry
Banking Skills
- Good command of English and Arabic
- Marketing and selling skills
- Analytical skills, Quick, efficient and accurate
- Fundamental accounting and Strong Financial skills
- Planning and organizing skills, Negotiation skills
- Excellent experience in preparing reports and presentations
- Manage customer inquiries and complaints
- Strong computer skills and prior experience of working in systems
- Comply with all operational, security and control policies and procedures
- Customer Care skills
- Work under pressure
Databases
- Oracle Database (10g) Oracle
System
- CIB Business Online
- Corporate Download Portal
- ACH Credit/Debit
- T24
- Midas
- Cheques Cross checking
- FBCC-Business Online
- RUM
- APTRA Vision
- CRM
- E-Journal
- Proview
Projects
-Carrefour Cash Handling Upgrade ATMs to Higher denominations.
-Change Dispense logic.
-APTRA VISION 4XRoll out.
-Tuitions fees through ATM.
-Increase Network Utilization.
-Increase Cardless Deposits.
-Change ATM s Screens flow CX Baking Define.
-Credit/Debit advice for corporate transactions.
-Contactless Rollout.
Timeline
Self Service Assistant Channel Manager
Commercial International Bank
03.2018 - Current
E-Commerce Products Officer
Commercial International Bank
10.2016 - 03.2018
Bachelor Degree - Electronic-Commerce
College of Management & Technology, Arab Academy for Science & Technology & Maritime Transport
01.2007 - 1 2011
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