Amr Sadeq
Giza,GZ
Summary
Analytical logistics executive skilled in building vendor rapport and executing contract negotiation. Strategic and focused with a passion for driving client satisfaction and company growth. Offering several years of experience and seeking opportunity to apply advanced knowledge of logistics and distribution operations. Meticulous logistics executive actively seeking an opportunity to utilize several years of resource management and distribution operations knowledge. Industrious and organized with a passion for furthering company mission. Extensive experience in contract development and building vendor relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FedEx Express
11.2022 - 06.2024
- Answered Inbound Calls To Greet And Assist Customers With Various Needs And Questions
- Served As Friendly First Point Of Contact For Customer Inquiries
- Resolved Customers Inquiries, Complaints And Issues Providing Insightful Solutions
- Researched Assistant Requested And Offered Accurate Information To Resolve Issues And Respond To Inquiries
- Managed Time By Prioritising Workload And Juggling Multiple Tasks Simultaneously
OPERATIONS SUPERVISOR
Urgent Express
11.2019 - 11.2022
- Monitored Employee Performance Regarding Safety, Reliability, Delivery Dates And Customer Service
- Coached, Trained And Developed Employees In Company Policies And Compliance Requirements
- Scheduled Drivers On Assigned Routes To Move And Deliver Shipments
- Served As Liaison Between Departments To Complete Customer Requests And Fulfil Daily Tasks
- Supported Facility Management In Achieving High Colleague Morale By Implementing Team-Building Challenges
SENIOR OPERATION EXECUTIVE
Urgent Express
10.2018 - 11.2019
- Increased Employee Job Satisfaction With Hands-On, Motivational Approach
- Optimised Business Performance With Consistent Data Tracking And Analysis Of Ongoing Operations
- DE-Escalated Employee Disputes Using Appropriate Mediation Techniques For Minimal Staff Disruption
- Managed Daily Operations And Monitored Activities To Guarantee Compliance With SOPS And Safety Regulations
- Resolved Problems,Provided Open Communication And Recommended Discipline And Terminations
Senior Warehouse Associate
Fast Courier Express
6th Of October City, Egypt
06.2016 - 10.2018
- Coordinated with vendors to determine availability of needed supplies or materials.
- Organized warehouse inventory and shelves to ensure efficient storage space utilization.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Managed inventory databases including updating information on stock levels and locations.
- Resolved customer complaints regarding order processing or delivery issues.
- Ensured compliance with all applicable laws and regulations related to warehousing operations.
OPERATION SPECIALIST
Fast Courier Express
05.2014 - 06.2016
- Directed Change Management Handling To Overhaul Existing Systems
- Generated Sustainable Business Targets To Drive Meaningful And Long-Lasting Improvements
- Outlined And Updated Procedures Based On Latest Industry Data
- Consulted With Business Professionals To Offer Guidance On Best Practices And Business Operations
Education
High School Diploma -
Military School
09.2009
Skills
- Problem-Solving
- Teamwork
- Adaptability
- Communication skills
- Sales expertise
- Administrative Support
- Business development understanding
- Project management abilities
Militarystatus
Exempted
Personal Information
- Date of Birth: 06/06/92
- Nationality: Egyptian
Languages
- English
- Arabic
Certification
* DANGEROUS GOODS AWARENESS-ENG
Completed on 4/17/2024 04:32 AM US Eastern Standard Time
* UNDERSTAND CUST NEEDS N EMOTIONS
Completed on 8/30/2023 12:48 AM US Eastern Standard Time
* Information Security Essentials
Completed on 7/15/2023 08:50 AM US Eastern Standard Time
* International Dangerous Goods Handling
Completed on 7/15/2023 08:29 AM US Eastern Standard Time
* Writing Effective E-mails and Instant Messages
Completed on September 18, 2023
* Editing and Proofreading Business Documents
Completed on October 19, 2023
* Building Customer Relationships in a Virtual Environment
Completed on July 11, 2023
* English Level test from te British council with a B2 upper intermediate degree
Completed on 1st July-2024
Languages
Arabic
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
FedEx Express
11.2022 - 06.2024
OPERATIONS SUPERVISOR
Urgent Express
11.2019 - 11.2022
SENIOR OPERATION EXECUTIVE
Urgent Express
10.2018 - 11.2019
Senior Warehouse Associate
Fast Courier Express
06.2016 - 10.2018
OPERATION SPECIALIST
Fast Courier Express
05.2014 - 06.2016
High School Diploma -
Military School
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