Amr Saeed
Alexandria, Egypt,EG
Summary
Outpatient “Clinics” manager passionate about optimizing outpatient healthcare services to enhance patient care and operational efficiency. Experienced in overseeing daily operations, patient flow, and staff management within busy healthcare settings. Skilled in implementing quality improvement initiatives and ensuring compliance with regulatory standards. Dedicated to fostering a patient-centric environment while achieving organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outpatient Department Manager
Saudi German Health
Alexandria, Egypt
06.2024 - Current
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Manage daily operations of the clinics, ensuring smooth and efficient workflow.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Monitoring OR referrals and increase its conversion rate by regular meeting with the stakeholders.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Coordinated with medical staff, ensuring proper communication of procedures and policies.
- Evaluated resource and service use to maximize department productivity. (Lab & Rad & IP referral)
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Handled all administrative duties, resulting in efficient day-to-day running of the clinic.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
- Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Implement quality improvement initiatives to boost clinical outcomes.
- Analyze performance metrics and prepare reports on productivity, financials, patient outcomes, staff efficiency and patient experience.
- Monitor clinic budgets, expenses, billing, and supply management.
Deputy Outpatient Department Manager
Saudi German Hospital Cairo
Cairo, Egypt
07.2023 - 06.2024
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
- Streamlined clinic operations by implementing efficient scheduling and appointment systems.
- Facilitated interdisciplinary collaboration among various departments within the clinic, promoting a cohesive approach to patient care management plans.
- Prepared monthly reports to aid in strategic decision-making process.
- Handled patient queries and complaints, improving customer satisfaction rate.
- Introduced new filing system to enhance document retrieval speed.
- Coordinated staff schedules, enhancing productivity.
Operations Supervisor
Andalusia Healthcare Conferences
07.2021 - 06.2023
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Senior Outpatient Medical Coordinator
Andalusia Health
Alexandria, Egypt
08.2018 - 03.2020
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
- Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.
- Assisted with medical procedures when necessary to ensure optimal patient outcomes while adhering to safety protocols strictly.
- Developed education materials for patients on various health topics to improve their overall understanding of conditions or treatments involved in their care plan.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Maintained a clean and well-organized clinical environment by overseeing inventory management, equipment maintenance, and supply procurement.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Bachelor In Dentistry - Dentist
Faculty of Dentistry, PUA
Alexandria, Egypt 04.2001 - /2017
High School Education - American Division -
Pioneers International School
1
Skills
- Clinic Operation Procedures
- Quality Assurance Practices
- Outpatient Services Coordination
- Patient Care Standards
- Organizational & Team Leadership
- Strategic Planning
- Quality Assurance
- Decision Making
- Team Development and Leadership
- Strategic Thinking and Problem-solving
Certification
- Diploma in Healthcare & Hospital Management - Cambridge Training College of Britain
- Masters of Business Administration - Arab Academy for Science and Technology (Major - Hospital Management) (In process)
Languages
Arabic
Native
English
Fluent
Timeline
Outpatient Department Manager
Saudi German Health
06.2024 - Current
Deputy Outpatient Department Manager
Saudi German Hospital Cairo
07.2023 - 06.2024
Operations Supervisor
Andalusia Healthcare Conferences
07.2021 - 06.2023
Senior Outpatient Medical Coordinator
Andalusia Health
08.2018 - 03.2020
Bachelor In Dentistry - Dentist
Faculty of Dentistry, PUA
04.2001 - /2017
High School Education - American Division -
Pioneers International School
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