Amr Salama
Staten Island
Summary
Experienced and results-driven Project Manager with over 10 years of expertise in leading cross-functional teams to deliver complex projects on time and within budget. Proven track record in managing large-scale IT implementations, optimizing processes, and enhancing operational efficiency. Adept at stakeholder management, risk assessment, and strategic planning. Strong communicator with a talent for fostering collaboration and driving continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Director - Share Holder
Sentinel Shield Solutions (SSS)
09.2023 - Current
- Account Director for potential opportunities
- Handling customers with care to reach their satisfaction
- Public Relationship with Partners to settle good deals for SSS
- Building professional teams by fresh graduates’ candidates
- Determine the Strategy of Penetrating the market based on market deep studies
- Competitor Analysis
- Secure Funding and Financial Planning
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
CEO - CO-Founder
DataHolic
04.2021 - 08.2024
- Analyze business process and design customized ERP for the special use of DataHolic
- Account Director for potential opportunities
- Handling customers with care to reach their satisfaction
- Public Relationship with Partners to settle good deals for DataHolic
- Building professional team by a fresh graduates’ candidates
- Lead multiple teams
- Follow due dates and projects progress
- Strategic planning and build the company culture
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed a high-performance executive team for improved productivity and efficiency.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Represented organization at industry conferences and events.
- Initiated strategy to drive company growth and increase market share and profitability.
- Directed technological improvements, reducing waste and business bottlenecks.
- Grew the customer base through targeted outreach and networking events.
Information Technology Consultant
Egyptian Navy (Engineering Division- National Mega Projects)
01.2022 - 02.2024
- Consult establishing new smart port solutions for port
- Consult build teams to operate the new smart infrastructure
- Cooperate with other smart port consultants to integrate all designed solutions to work together in harmony
- Audit on the validity of proposed designs to make sure it will satisfy the smart port needs
- Design Data Infrastructure (Passive and Active Networks)
- Design Physical Security for Data Infrastructure
- Consult build teams to operate the new smart infrastructure
- Consult establishing a framework designed to standardize the selection, planning, delivery and maintenance overall of IT (information technology) services within a business
- Increased productivity by automating repetitive tasks using custom-developed scripts and tools.
- Directed IT services, counseled executives and collaborated with senior management on strategic planning.
- Conformed to quality, performance and inter-operability standards for implementation of solutions.
- Managed IT staff monitoring and diagnosing server and data center problems and design and implementation of new data center technologies.
- Managed project timelines and budgets effectively, ensuring successful completion within allocated resources.
Information Technology Consultant
Connect PS Consultancy (New Abu Qir Port)
01.2023 - 11.2023
- Consult establishing new Information Technology department
- Consult and audit the designs of the new smart infrastructure
- Consult establishing a framework designed to standardize the selection, planning, delivery and maintenance overall of IT (information technology) services within a business
- Review Designs to make sure it complies with Smart Port needs
Information Technology Consultant
General Authority for Suez Canal Economic Zone (SCZone)
04.2019 - 11.2023
- Designing data infrastructure, consulting on team building, and standardizing IT services
- Consult establishing new Information Technology department
- Consult build teams to operate the new smart infrastructure
- Consult establishing a framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business
- Act as IT Manager to help establish a new mentality of IT in SCZone
Network Consultant
Engineering College – Alexandria University
04.2019 - 04.2021
- Designing, Implementing and maintaining Data Network Solutions
- Designing, Implementing and maintaining CCTV Solutions
- Designing, Implementing and maintaining Access Control Solutions
- Designing, Implementing and maintaining Physical Security Solutions
- Data Network Consultancy
Business Developer - CO-Founder
DataHolic
11.2014 - 03.2021
- Analyze business process and design customized ERP for the special use of DataHolic
- Account Director for potential opportunities
- Handling customers with care to reach their satisfaction
- Public Relationship with Partners to settle good deals for DataHolic
- Building professional teams by fresh graduates’ candidates
- Designing, Implementing and maintaining Data Network Solutions
- Designing, Implementing and maintaining CCTV Solutions
- Designing, Implementing and maintaining Access Control Solutions
- Designing, Implementing and maintaining Cyber Security Solutions
- Data Network Consultancy
- Authorized Partner for (LEGRAND, APC, SOPHOS, FORTINET, CISCO, DATWYLER, PROLINK, PRORACK & MIRSAN)
- System Integrator for (ARUBA, HP, DELL, 3M, R&M, SYSTIMAX, ESTAP, PANDUIT, HIKVISION, SAMSUNG - Wise Net, EATON, ABB, SCHNEIDER, BITICINO, GRAND STREAM, AVAYA, SIMPLEX, NOTIFIER, HID, ZKTeco & SUPREMA)
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and implementing strategic sales approaches.
- Streamlined internal processes to increase efficiency and productivity within the business development team.
- Negotiated, prepared, and signed contracts with clients.
- Aligned product offerings with client needs by working closely with product development teams to enhance features and functionalities.
- Collaborated with sales and marketing departments to support client acquisition.
- Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
- Created and maintained database containing information on business proposals and contacts.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Mentored junior team members, fostering a culture of continuous learning and professional development within the department.
- Worked with existing customers to increase purchases of products and services.
- Spearheaded collaborative efforts between departments to develop integrated marketing campaigns that effectively communicated brand value propositions.
Business Developer - CO-Founder
DataHolic
11.2014 - 03.2021
- Analyze business process and design customized ERP for the special use of DataHolic
- Account Director for potential opportunities
- Handling customers with care to reach their satisfaction
- Public Relationship with Partners to settle good deals for DataHolic
- Building professional teams by fresh graduates’ candidates
- Designing, Implementing and maintaining Data Network Solutions
- Designing, Implementing and maintaining CCTV Solutions
- Designing, Implementing and maintaining Access Control Solutions
- Designing, Implementing and maintaining Cyber Security Solutions
- Data Network Consultancy
- Authorized Partner for (LEGRAND, APC, SOPHOS, FORTINET, CISCO, DATWYLER, PROLINK, PRORACK & MIRSAN)
- System Integrator for (ARUBA, HP, DELL, 3M, R&M, SYSTIMAX, ESTAP, PANDUIT, HIKVISION, SAMSUNG - Wise Net, EATON, ABB, SCHNEIDER, BITICINO, GRAND STREAM, AVAYA, SIMPLEX, NOTIFIER, HID, ZKTeco & SUPREMA)
Network Designer and Infrastructure Project Manager
Pharma Overseas
12.2010 - 12.2013
- Stayed up to date on latest advances and infrastructure options for IT industry
- Conducted thorough post-project evaluations to identify areas for improvement in future endeavors
- Streamlined project delivery processes for faster completion and increased client satisfaction
- Managed cross-functional teams, fostering a collaborative environment for optimum performance and results
- Maintained strict adherence to safety protocols during all stages of the project life cycle
- Ensured compliance with regulatory requirements through diligent documentation and reporting practices
- Controlled costs throughout projects to keep operations in line with budget plans
- Spearheaded change management efforts in support of infrastructure upgrades and enhancements
- Applied critical thinking skills to anticipate potential issues proactively, resulting in fewer disruptions or delays in project timelines
- Achieved cost savings on projects by consistently exploring innovative approaches to problem solving
- Facilitated clear communication channels between team members, clients, and stakeholders for seamless collaboration throughout the project lifecycle
- Coordinated complex stakeholder engagements to align expectations and manage competing priorities effectively
- Cultivated strong relationships with stakeholders to gather requirements and ensure alignment with project objectives
- Enhanced infrastructure efficiency by implementing innovative project management strategies and methodologies
- Analyzed project and financial data to assess trends and make proactive adjustments
- Monitored project progress closely, identifying potential risks and implementing effective mitigation strategies
- Tested network's performance and created strategies to maintain integrity of overall infrastructure
- Installed and managed VPNs, firewalls and anti-malware solutions
- Trained personnel on use of IT tools and applications
- Generated reports for IT project progress and performance
- Resolved staff conflicts and identified potential areas of improvement
- Implemented best practices to drive quality IT project delivery
- Fostered a culture of continuous learning among team members by providing regular training opportunities
- Delivered high-quality infrastructure solutions by adhering to industry best practices and standards
- Implemented continuous improvement initiatives aimed at enhancing overall project performance
Senior Support Engineer
Pharma Overseas
01.2006 - 12.2013
- Promoted to Seniority by December 2010
- Reduced ticket escalations by implementing knowledge base articles that addressed common client concerns
- Developed comprehensive documentation for technical procedures, ensuring consistency and accuracy in problem resolution
- Improved incident resolution times through the utilization of effective troubleshooting methodologies
- Mentored junior support engineers, fostering a positive learning environment and promoting professional growth
- Conducted remote diagnostics and provided timely resolutions to client's technical issues
- Delivered exceptional customer service by addressing user inquiries promptly and professionally
- Strengthened relationships with clients through consistent follow-ups post-resolution to ensure ongoing satisfaction with support services
- Provided expert guidance on software usage and best practices to improve client productivity
- Enhanced system performance by troubleshooting complex software and hardware issues
- Evaluated new technologies for potential implementation in the company's support strategy, improving overall effectiveness of the team
- Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise
- Resolved critical technical problems for clients, improving overall customer satisfaction
- Increased first-call resolution rates by providing clear communication on technical concepts to non-technical users
- Optimized network infrastructure by performing regular system maintenance and updates
- Implemented proactive monitoring systems to identify potential issues before they escalated into major problems
- Upgraded operating systems and computer software to perform compatibility with programs
- Installed and maintained hardware and computer peripherals to store tangible components
- Monitored systems in operation and quickly troubleshot errors
- Documented technical issues and solutions to enable tracking history and maintain accurate logs
- Connected to computer of client using remote link to install programs and applications
- Collaborated with outside departments to implement system-wide improvements
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
- Patched software and installed new versions to eliminate security problems and protect data
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers
- Diagnosed and troubleshot hardware, software and network issues
- Installed, configured and maintained computer systems and network connections
- Configured hardware, devices, and software to set up work stations for employees
- Created user accounts and assigned permissions
- Monitored system performance to identify potential issues
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Tested new software and hardware prior to deployment
- Maintained servers and systems to keep networks fully operational during peak periods
- Offered assistance in implementing and developing training programs
IT Administrator
Arabi Center
05.2011 - 10.2013
- Rebuild the whole network (Design, implement and manage)
- Maintain security and Updated Antivirus
- Manage Internet connection with access restrictions & Wireless connectivity
Network Specialist
SGS
11.2012 - 11.2012
- Design and implement the network Infrastructure
- Test the network Infrastructure with Fluke tester
- Design and implement NOC Rack with managed Cat6 cables
Technical Support
Global Impact Software House
03.2007 - 03.2009
- Sharing a team in implementing the Wireless network with high recommendations
- Installed network appliances
Technical Support
Royal Hospital
06.2007 - 12.2007
- Planning, troubleshooting and maintaining Network Racks with excellent quality of cable management
Education
M.Sc. - Information Technology
Institute of Graduate Studies And Research
09.2024
Bachelor - Accounting
College of Business
05.2009
Skills
- Consultancy of Data Network and Light current
- Design Smart Infrastructure
- IT Department Management
- Building and Designing Networks and Data Centers
- Project Management
- Cisco based Environment (VOIP, Routing & Switching)
- Organizational Leadership
- Market Understanding
- Relationship Management
- Negotiation
- Process Improvements
- Profit & Loss
- Procedure Redesign
- Program Leadership
- Financial Management
- Policy Updates
- Shareholder Accountability
- Business Development
- Market Access and Expansion
- Operating Budgets
- Business Management
- Financial Oversight
- Controls Systems Enhancement
- Public Relations
- Corporate Leadership
- Operations Management
- Administrative Leadership
- Cost Breakdown Analysis
- Executive Leadership
- Business Administration
- Budgeting and Cost Control
- Risk Assessments
- Productivity Performance
Customer Relationship Management
Account relationship management
Verbal Communication
Advertising Strategies
Strategic development
Operating Procedures and Policies
Strategic Planning
Analytical problem solver
Staff Training and Development
Business Needs Assessment
Customer Order Management
Solution selling
Pre-sales support
Budgeting and Expenditures
Inventory Management
Change Management
B to B sales
Employee Retention
Customer Complaint Resolution
Sales processes
Problem-Solving
Attention to Detail
Multitasking
Problem-solving abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Relationship Building
Team building
Task Prioritization
Goal Setting and Achievement
Business development and planning
Self Motivation
Sales Presentations
Interpersonal Skills
Client Relationship Management
Analytical Thinking
Goal Setting
Professionalism
Certification
- Cisco Certified Network Associate Routing and Switching (CCNA). {Certified}
- TIA/606B Labeling Standard by Capitoline. (Certification of attendance).
- Structured Cabling Systems in Support of Intelligent Buildings by Capitoline. (Certification of attendance).
Languages
English
Arabic
Personal Information
- Available: Ready To Join within a Month
- Date of Birth: 04/25/86
References
- Ex. Gen. Mohamed Fathy Khamis - IT Director of Egyptian Costume Authority.
- Prof. Dr. Saad M. Darwish, Professor of Computer Science, Information Technology Department, Dean of the Faculty of Computer Science and Artificial Intelligence, Pharos University- Alexandria.
- Prof. Dr. Adel El-Zoghabi, Professor of Computer Science, Institute of Graduate Studies and Research, Dean of the Faculty of Computer and Data Science, Alexandria University.
- Eng. Tamer Ismail - Business Developer - Connect PS Consultancy Services.
- Eng. Naser Soliman - Data Networks Consultant - EGY Government, Prime Minster Office.
- Dr. Mohab Gazzarine - CEO – Pharma Overseas.
- General. Adel Beheiry – Ex. Commander of Engineering Department - Egyptian Navy. Currently the Vice President of the Engineering Authority of the Egyptian Army.
- Eng. Ibrahim Maher - Ex. IT Director – Pharma Overseas.
Hobbies and Interests
- Network Infrastructures
- Data Centers
- Societies Development
- History
- TED Talks
- Self-Improvement
- Project Management
- Self-Motivation
- Business
- Markets
- Travel
- Economy
- Entrepreneurs
Projects
New Abu-Qir Port, EGY Navy, EGY Government, Audit the Data Infrastructure designs proposed by the designing consultants as a Data Infrastructure Expert representing the Owner (Egyptian Navy). Evaluate proposed solutions, project plan and financial proposals. E-Exam Building, Alexandria University, Alexandria University, EGY Government, E-Exam Alexandria University, as a part of the National project of Smart and remote Education, Design and consult Smart Test Labs for High Education Faculties of Alexandria University as a part of a huge plan by the High Council of Egyptian Universities in cooperation with Faculty of Engineering- Alexandria University. Alexandria Smart Traffic Solution, Alexandria University, Alexandria Traffic Dep., Design and consult a smart traffic solution for Alexandria Traffic Authority in cooperation with Alexandria University. Project Value is almost 50 million EGP. Areesh Harbor, Alexandria University, EGY Navy, Design a Physical security solution for Fences and gates of Areesh Harbor in the cooperation with SCZone Engineering Agency of Egyptian Army and Alexandria University. Port Said Harbor Digital Transformation, SCZone, Alexandria University, EGY Navy, As a Network Consultant, Design, Consult and provision a full infrastructure to convert the harbor into a smart harbor, 5 smart Data Centers, Full Scalable Fiber optic Solution, Full Data Network Infrastructure for the SCZone Building, Full wireless connectivity solution and full coverage for the Harbor, Design CCTV Security Solution integrated with RFID Gates and X-Rays scanners for all the gates of the Harbor, Design a smart Traffic solution inside the harbor. Develop the current Tourism Harbor of Port Said with innovative solutions to convert it into a smart Yacht and Tourism Ships Harbor including smart payments and ads. R&D for maximizing the financial income of the harbor using smart technology. The project value is +350 million EGP. In the co-operation with Suez Canal Zone, Navy and Alexandria University. Data Center Restructure, Pharma Overseas, GPX, Design a new structure for Data Center Racks which meet the TIA standards of cable management, labeling and network topology. HQ Network Infrastructure, Pharma Overseas, Design, Implement and manage network Infrastructure (400 nodes) including cable paths, Network Racks cable management, installing routing, switching and WAN optimization equipment, Routers and switches configurations and interconnection to other branches (including VOIP, PSTN, MPLS, 4G & E1 connectivity). +25 branches Network Infrastructure, Pharma Overseas, Design, Implement and manage network Infrastructure for fully operated pharmaceutical warehouses including cable paths, Network Racks cable management, installing routing, switching and WAN optimization equipment, Routers and switches configurations and interconnection to other branches (including VOIP, PSTN, MPLS, 3G & E1 connectivity).
Reading, Self Study, Self improvement, Soccer
I am an avid reader with a keen interest in both fiction and non-fiction. My reading habits span a wide range of genres, including business management, technology, and personal development. I believe in continuous learning and often engage in self-study to stay updated with the latest industry trends and best practices. This has helped me acquire new skills and knowledge that I apply in my professional life.
For self-improvement, I regularly set personal goals and reflect on my progress. I attend workshops, webinars, and online courses to enhance my skills and stay competitive. I also practice mindfulness and meditation to maintain a balanced and focused mindset.
for the self improvement; I have finished courses of Soft Skills and ITIL. and other technical courses to enhance my technicality skills.
Timeline
Account Director - Share Holder
Sentinel Shield Solutions (SSS)
09.2023 - Current
Information Technology Consultant
Connect PS Consultancy (New Abu Qir Port)
01.2023 - 11.2023
Information Technology Consultant
Egyptian Navy (Engineering Division- National Mega Projects)
01.2022 - 02.2024
CEO - CO-Founder
DataHolic
04.2021 - 08.2024
Information Technology Consultant
General Authority for Suez Canal Economic Zone (SCZone)
04.2019 - 11.2023
Network Consultant
Engineering College – Alexandria University
04.2019 - 04.2021
Business Developer - CO-Founder
DataHolic
11.2014 - 03.2021
Business Developer - CO-Founder
DataHolic
11.2014 - 03.2021
Network Specialist
SGS
11.2012 - 11.2012
IT Administrator
Arabi Center
05.2011 - 10.2013
Network Designer and Infrastructure Project Manager
Pharma Overseas
12.2010 - 12.2013
Technical Support
Royal Hospital
06.2007 - 12.2007
Technical Support
Global Impact Software House
03.2007 - 03.2009
Senior Support Engineer
Pharma Overseas
01.2006 - 12.2013
M.Sc. - Information Technology
Institute of Graduate Studies And Research
Bachelor - Accounting
College of Business
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